Edgenuity Outage History

Edgenuity conducted a planned maintenance window affecting Imagine Math and Imagine Math Facts. The maintenance was scheduled for Jun 27, 2025 2:00 AM UTC and the window caused a brief interruption, with the maintenance active from Jun 27, 2025 3:03 AM UTC to Jun 27, 2025 3:33 AM UTC (about 30 minutes). Edgenuity communicated the maintenance through its status updates, noting the start of maintenance and subsequent restoration, with the affected components being Imagine Math and Imagine Math Facts.

Edgenuity's Imagine Learning Classroom briefly became unavailable, with content loading blocked across four Imagine Learning components, disrupting classroom work for a period. Learners and teachers could not access materials during the outage.

Timeline and response: The outage began at 4:48 PM UTC and was resolved by 5:13 PM UTC — roughly 25 minutes. The status page logged two updates: first indicating that the cause had been identified and a fix was being prepared, then confirming the components had returned to normal as the solution was deployed.

Scope: The incident affected four components: Core Curriculum / Imagine Learning Illustrative Mathematics, Core Curriculum / Imagine Learning EL Education, Core Curriculum / Imagine Learning Guidebooks, and Core Curriculum / Imagine Learning Odell Education. There is no regional pattern indicated.

Edgenuity users in Round Rock and Mansfield, Texas experienced an error when starting assignments, briefly preventing access to new coursework. The incident began at 8:04 PM UTC and was resolved by 8:16 PM UTC, lasting about 12 minutes. A small number of user reports described an unexpected error when launching assignments. StatusGator detected the issue at Jun 18, 2025 8:04 PM UTC, ahead of any Edgenuity status page updates; Edgenuity did not publish official updates during the outage. The impact appeared localized to Round Rock and Mansfield, Texas, with no evidence of a wider service disruption.

An outage impacted Edgenuity and a broad set of Imagine Learning products beginning at 8:13 PM UTC. The incident appears to be caused by stability issues with Edgenuity's underlying cloud provider, resulting in connectivity problems for students and educators across the affected products. The outage affected 17 components across Courseware and Supplemental & Intervention offerings, including Imagine Edgenuity, EdgeEX, Odysseyware, Imagine MyPath K-12, Imagine Language & Literacy, Imagine Español, Imagine Lectura, Imagine Reading, Imagine Galileo, Imagine Purpose K-5, Imagine Math and Math Facts, Imagine Robotify, Imagine MyPath Legacy, Imagine Purpose 6-12, Imagine Science Corner, and Twig Science.

The Edgenuity status page issued two updates during the incident. The outage lasted about 15 minutes, from 8:13 PM UTC to 8:28 PM UTC, with all impacted components restored by 8:28 PM UTC.

During a short incident, Edgenuity's Courseware for Imagine EdgeEX and Imagine Edgenuity experienced degraded performance, with educators and students reporting assignments freezing and slowed interactions. The issue began at 12:19 PM UTC and was resolved by 12:54 PM UTC, lasting about 35 minutes. The status page identified two affected components (Courseware / Imagine EdgeEX and Courseware / Imagine Edgenuity) and the service posted two updates as the issue was investigated and then resolved. A small set of user reports described the symptoms, including a Bristol, CT observation of assignments freezing at 12:26 PM UTC.

Edgenuity's Courseware components Imagine EdgeEX and Imagine Edgenuity experienced degraded performance beginning at 12:43 PM UTC and lasting until 5:38 PM UTC. Educators and students faced login issues, slow loading, and difficulty accessing quizzes and course content, with reports spanning multiple regions in the United States. The outage lasted about 4 hours and 55 minutes.

An incident caused intermittent errors and slowdowns for students and educators using Imagine Edgenuity and Imagine EdgeEX, affecting seven components including Courseware, Virtual School Services, and Academies. The degradation began at Jun 5, 2025 2:55 PM UTC and was resolved by Jun 5, 2025 3:13 PM UTC, lasting about 18 minutes. Edgenuity posted updates indicating an active investigation and later restoration. A small number of user reports were received during the event, corroborating intermittent issues but with services returning to normal afterward.

Edgenuity reported a partial outage affecting EdgeEX where progress data displayed incorrectly on Manage Enrollments and the Progress Report. Section Hub and Enrollment pages showed correct progress, with the issue tied to the Courseware / Imagine EdgeEX component. The outage began at Jun 3, 2025 5:28 PM UTC and was resolved by Jun 3, 2025 5:53 PM UTC, lasting roughly 25 minutes. The Edgenuity status page issued two updates during the incident, first to acknowledge the issue and later to confirm the fix.

Edgenuity experienced a brief visibility issue affecting educators using Imagine EdgeEX, where the EdgeEX Launchpad and several EdgeEX menu items did not display. The issue was identified and engineers were actively investigating; refreshing the screen helped in some cases, but not for all users. There was no impact to students. The incident began at May 16, 2025 2:29 PM UTC and was resolved by May 16, 2025 3:28 PM UTC, lasting about 59 minutes. The Edgenuity status page issued 2 updates during the incident. The issue affected the Courseware / Imagine EdgeEX component. User reports included observations such as No Classes Created displays from a user in Kansas City.

The Ignitia Virtual Academy courseware encountered an error when users attempted to open Ignitia Courseware content, interrupting access for a subset of students. The outage began at 3:03 PM UTC and was resolved by 3:39 PM UTC, lasting approximately 36 minutes. Edgenuity posted two status updates during the incident, noting an ongoing investigation and restoration of access to Ignitia Courseware.