Edgenuity Outage History

An incident caused intermittent errors and slowdowns for students and educators using Imagine Edgenuity and Imagine EdgeEX, affecting seven components including Courseware, Virtual School Services, and Academies. The degradation began at Jun 5, 2025 2:55 PM UTC and was resolved by Jun 5, 2025 3:13 PM UTC, lasting about 18 minutes. Edgenuity posted updates indicating an active investigation and later restoration. A small number of user reports were received during the event, corroborating intermittent issues but with services returning to normal afterward.

Edgenuity reported a partial outage affecting EdgeEX where progress data displayed incorrectly on Manage Enrollments and the Progress Report. Section Hub and Enrollment pages showed correct progress, with the issue tied to the Courseware / Imagine EdgeEX component. The outage began at Jun 3, 2025 5:28 PM UTC and was resolved by Jun 3, 2025 5:53 PM UTC, lasting roughly 25 minutes. The Edgenuity status page issued two updates during the incident, first to acknowledge the issue and later to confirm the fix.

Edgenuity experienced a brief visibility issue affecting educators using Imagine EdgeEX, where the EdgeEX Launchpad and several EdgeEX menu items did not display. The issue was identified and engineers were actively investigating; refreshing the screen helped in some cases, but not for all users. There was no impact to students. The incident began at May 16, 2025 2:29 PM UTC and was resolved by May 16, 2025 3:28 PM UTC, lasting about 59 minutes. The Edgenuity status page issued 2 updates during the incident. The issue affected the Courseware / Imagine EdgeEX component. User reports included observations such as No Classes Created displays from a user in Kansas City.

The Ignitia Virtual Academy courseware encountered an error when users attempted to open Ignitia Courseware content, interrupting access for a subset of students. The outage began at 3:03 PM UTC and was resolved by 3:39 PM UTC, lasting approximately 36 minutes. Edgenuity posted two status updates during the incident, noting an ongoing investigation and restoration of access to Ignitia Courseware.

Edgenuity ran a planned maintenance window on the Supplemental & Intervention / Imagine Robotify component. The maintenance began at 4:48 AM UTC and was tracked with updates as work progressed.

The maintenance completed and the component was restored to normal at 6:33 AM UTC. The provider published two status updates during the incident.

Edgenuity carried out a short planned maintenance window for the Imagine Robotify component of Supplemental & Intervention. The maintenance began at May 2, 2025 4:33 AM UTC and ended at 4:43 AM UTC, lasting roughly 10 minutes. Edgenuity issued two status updates during the window to communicate progress and return to normal operation. No user impact was reported during the maintenance, and the Imagine Robotify service returned to full availability after the window.

Edgenuity reported intermittent errors affecting Imagine MyPath K-12, impacting students and educators using the platform. The outage began at Apr 23, 2025 9:43 PM UTC and was resolved by Apr 23, 2025 10:13 PM UTC, with service degraded for roughly 30 minutes. The affected component was Supplemental & Intervention / Imagine MyPath K-12. The status page updates show the team was actively investigating and later confirmed the issue was resolved.

The provider issued two status updates during the incident: the first noted an ongoing investigation into intermittent errors, and the second confirmed that Imagine MyPath K-12 was restored.

An outage on Edgenuity manifested as a white screen for users after a warning about using multiple devices, preventing login and the ability to complete coursework. Users across several US locations—Denver, Minneapolis, Atlanta, Kansas City, and Chattanooga—reported being stuck on a blank page and unable to load lessons or submit work. StatusGator detected the issue at Apr 22, 2025 10:12 PM UTC and the problem persisted until Apr 23, 2025 8:21 AM UTC, lasting about 10 hours and 9 minutes. There were multiple user-reported symptoms during this period, indicating a widespread disruption to the student interface.

There were no official Edgenuity status updates in the provided data during the outage. StatusGator’s Early Warning Signal captured the issue ahead of any provider acknowledgment, highlighting that users experienced access problems well before formal communication. The geographic pattern suggests a US-wide impact among the reported locations, with students and educators affected by the white screen across the platform.

The Edgenuity Imagine EdgeEX courseware experienced a brief degraded performance event, with students and educators encountering intermittent page loading delays. The incident began at Apr 14, 2025 6:18 PM UTC and was resolved by Apr 14, 2025 6:38 PM UTC, lasting about 20 minutes. The affected component was Courseware / Imagine EdgeEX, and users could have experienced slower navigation and page load times during the window of impact.

Edgenuity issued two status updates during the incident as the team investigated and then confirmed recovery from the issue.

An outage began at 1:18 AM UTC affecting District Administrators. Administrator reports did not load, with users seeing an error or blank page. The issue impacted multiple Imagine products, including Imagine Edgenuity, Imagine EdgeEX, Imagine MyPath K-12, Imagine Español, and Imagine Language & Literacy, as administrators could not access the necessary dashboards and reports. The incident prompted ongoing investigation and a series of status updates as teams worked to identify the root cause.

Three official updates were issued between 1:18 AM UTC and 2:39 AM UTC. The service returned to normal after approximately 1 hour and 21 minutes, with all affected components returning to baseline by 2:39 AM UTC.