Edgenuity Outage History

Edgenuity ran a planned maintenance window on the Supplemental & Intervention / Imagine Robotify component. The maintenance began at 4:48 AM UTC and was tracked with updates as work progressed.

The maintenance completed and the component was restored to normal at 6:33 AM UTC. The provider published two status updates during the incident.

Edgenuity carried out a short planned maintenance window for the Imagine Robotify component of Supplemental & Intervention. The maintenance began at May 2, 2025 4:33 AM UTC and ended at 4:43 AM UTC, lasting roughly 10 minutes. Edgenuity issued two status updates during the window to communicate progress and return to normal operation. No user impact was reported during the maintenance, and the Imagine Robotify service returned to full availability after the window.

Edgenuity reported intermittent errors affecting Imagine MyPath K-12, impacting students and educators using the platform. The outage began at Apr 23, 2025 9:43 PM UTC and was resolved by Apr 23, 2025 10:13 PM UTC, with service degraded for roughly 30 minutes. The affected component was Supplemental & Intervention / Imagine MyPath K-12. The status page updates show the team was actively investigating and later confirmed the issue was resolved.

The provider issued two status updates during the incident: the first noted an ongoing investigation into intermittent errors, and the second confirmed that Imagine MyPath K-12 was restored.

An outage on Edgenuity manifested as a white screen for users after a warning about using multiple devices, preventing login and the ability to complete coursework. Users across several US locations—Denver, Minneapolis, Atlanta, Kansas City, and Chattanooga—reported being stuck on a blank page and unable to load lessons or submit work. StatusGator detected the issue at Apr 22, 2025 10:12 PM UTC and the problem persisted until Apr 23, 2025 8:21 AM UTC, lasting about 10 hours and 9 minutes. There were multiple user-reported symptoms during this period, indicating a widespread disruption to the student interface.

There were no official Edgenuity status updates in the provided data during the outage. StatusGator’s Early Warning Signal captured the issue ahead of any provider acknowledgment, highlighting that users experienced access problems well before formal communication. The geographic pattern suggests a US-wide impact among the reported locations, with students and educators affected by the white screen across the platform.

The Edgenuity Imagine EdgeEX courseware experienced a brief degraded performance event, with students and educators encountering intermittent page loading delays. The incident began at Apr 14, 2025 6:18 PM UTC and was resolved by Apr 14, 2025 6:38 PM UTC, lasting about 20 minutes. The affected component was Courseware / Imagine EdgeEX, and users could have experienced slower navigation and page load times during the window of impact.

Edgenuity issued two status updates during the incident as the team investigated and then confirmed recovery from the issue.

An outage began at 1:18 AM UTC affecting District Administrators. Administrator reports did not load, with users seeing an error or blank page. The issue impacted multiple Imagine products, including Imagine Edgenuity, Imagine EdgeEX, Imagine MyPath K-12, Imagine Español, and Imagine Language & Literacy, as administrators could not access the necessary dashboards and reports. The incident prompted ongoing investigation and a series of status updates as teams worked to identify the root cause.

Three official updates were issued between 1:18 AM UTC and 2:39 AM UTC. The service returned to normal after approximately 1 hour and 21 minutes, with all affected components returning to baseline by 2:39 AM UTC.

Edgenuity's Courseware component Imagine EdgeEX experienced a brief degradation affecting educators' ability to access district and school catalogs. The incident began when the status page transitioned to a warning at Apr 7, 2025 12:14 PM UTC, with a note that educators may experience issues while accessing catalogs and that the issue was under investigation. The affected component was Courseware / Imagine EdgeEX. The outage lasted approximately 2 hours and 35 minutes and was resolved by Apr 7, 2025 2:49 PM UTC. During the incident, Edgenuity issued two official updates before service returned to normal.

Edgenuity reported a brief degraded performance impacting Imagine Edgenuity Courseware and Virtual School Services (Imagine Instructional Services). Students may have encountered errors in Edge CTE courses during the incident. The service issued two official updates as teams investigated the issue. The outage began at Apr 4, 2025 3:03 AM UTC and was resolved by Apr 4, 2025 4:18 AM UTC, lasting about 1 hour and 15 minutes. The affected components were Courseware / Imagine Edgenuity and Virtual School Services / Imagine Instructional Services.

Edgenuity carried out a planned maintenance window affecting the Imagine Learning Classroom suite, including Illustrative Mathematics, EL Education, Guidebooks, and Odell Education components. The maintenance began at Mar 22, 2025 1:04 AM UTC and concluded at Mar 22, 2025 2:04 AM UTC, lasting about 1 hour. The status updates indicated the window was in progress and then completed, with the affected components temporarily shown as under maintenance before returning to normal.

Edgenuity reported a brief outage affecting Imagine Learning Classroom, with students and educators unable to login. The incident impacted four Core Curriculum components: Illustrative Mathematics, EL Education, Guidebooks, and Odell Education. The outage began at Mar 20, 2025 7:28 AM UTC and lasted about 20 minutes, with access returning by Mar 20, 2025 7:48 AM UTC.

Edgenuity documented the situation on its status page, posting two updates during the event. The first noted that investigators were examining an issue impacting login for Imagine Learning Classroom products; the second confirmed restoration and normal service across all affected components.