Edgenuity Outage History

Edgenuity's Courseware component Imagine EdgeEX experienced a brief degradation affecting educators' ability to access district and school catalogs. The incident began when the status page transitioned to a warning at Apr 7, 2025 12:14 PM UTC, with a note that educators may experience issues while accessing catalogs and that the issue was under investigation. The affected component was Courseware / Imagine EdgeEX. The outage lasted approximately 2 hours and 35 minutes and was resolved by Apr 7, 2025 2:49 PM UTC. During the incident, Edgenuity issued two official updates before service returned to normal.

Edgenuity reported a brief degraded performance impacting Imagine Edgenuity Courseware and Virtual School Services (Imagine Instructional Services). Students may have encountered errors in Edge CTE courses during the incident. The service issued two official updates as teams investigated the issue. The outage began at Apr 4, 2025 3:03 AM UTC and was resolved by Apr 4, 2025 4:18 AM UTC, lasting about 1 hour and 15 minutes. The affected components were Courseware / Imagine Edgenuity and Virtual School Services / Imagine Instructional Services.

Edgenuity carried out a planned maintenance window affecting the Imagine Learning Classroom suite, including Illustrative Mathematics, EL Education, Guidebooks, and Odell Education components. The maintenance began at Mar 22, 2025 1:04 AM UTC and concluded at Mar 22, 2025 2:04 AM UTC, lasting about 1 hour. The status updates indicated the window was in progress and then completed, with the affected components temporarily shown as under maintenance before returning to normal.

Edgenuity reported a brief outage affecting Imagine Learning Classroom, with students and educators unable to login. The incident impacted four Core Curriculum components: Illustrative Mathematics, EL Education, Guidebooks, and Odell Education. The outage began at Mar 20, 2025 7:28 AM UTC and lasted about 20 minutes, with access returning by Mar 20, 2025 7:48 AM UTC.

Edgenuity documented the situation on its status page, posting two updates during the event. The first noted that investigators were examining an issue impacting login for Imagine Learning Classroom products; the second confirmed restoration and normal service across all affected components.

An outage in Edgenuity's Imagine EdgeEX grading workflow briefly prevented educators from viewing and grading student work, as the erater score was not visible in the grading view. The issue affected five Imagine Learning components, including EL Education, Illustrative Mathematics, Guidebooks, Odell Education, and the Imagine EdgeEX Courseware. The incident began at 11:58 AM UTC and was resolved by 4:18 PM UTC, lasting roughly 4 hours and 20 minutes. The provider issued two status updates during the incident, first noting an active investigation and then confirming restoration of normal functionality for educators. Students were not impacted.

The Edgenuity platform experienced a brief login issue affecting some users signing in via Clever, ClassLink, or Google SSO, which produced white screens or errors on the portal. The problem impacted multiple modules across the Imagine suite and Traverse, potentially blocking access to courses and progress during the incident. The outage began on Mar 5, 2025 9:28 PM UTC and was resolved by Mar 5, 2025 9:53 PM UTC, lasting about 25 minutes. Edgenuity posted two status updates during the incident, advising users to clear their browser cache and to contact Support if the issue persisted.

An issue briefly prevented administrator reports from loading across Edgenuity products, including Imagine Edgenuity, Imagine Español, Imagine Language & Literacy, and Imagine MyPath. The outage began at 3:59 PM UTC and was resolved by 4:34 PM UTC, lasting about 35 minutes.

The Edgenuity status page listed the incident as a degraded condition affecting four components: Imagine Edgenuity courseware, Imagine EdgeEX, Imagine Language & Literacy, and Imagine Español. The provider issued 2 status updates during the incident, and administrator reports loading returned to normal once the issue was resolved.

An incident at Learnosity impacted Edgenuity's Imagine product family, causing degraded performance across 13 components including Supplemental & Intervention / Imagine Science Corner, Core Curriculum / Imagine Learning Odell Education, Supplemental & Intervention / Imagine Reading, Supplemental & Intervention / Imagine Purpose K-5, Supplemental & Intervention / Imagine Lectura, Courseware / Imagine Edgenuity, Virtual School Services / Imagine Instructional Services, Core Curriculum / Imagine Learning Illustrative Mathematics, Core Curriculum / Imagine Learning EL Education, Core Curriculum / Imagine Learning Guidebooks, Courseware / Imagine EdgeEX, Courseware / Imagine Odysseyware, and Supplemental & Intervention / Imagine MyPath K-12. Students and teachers using these tools experienced intermittent access and feature disruptions during the incident. The outage spanned across multiple products in the Imagine suite and affected learning activities across subjects.

Edgenuity experienced a brief incident affecting admin access to the Cumulative Performance Report for Imagine Language & Literacy and Imagine Español. Administrators were unable to open the report, impacting two components under Supplemental & Intervention. The issue began at 3:28 PM UTC and was resolved by 4:19 PM UTC, lasting about 51 minutes. The provider issued two status updates during the incident, noting the affected components and ongoing investigation before restoration of access.

Edgenuity conducted planned maintenance across four Imagine components within Supplemental & Intervention: Imagine Language & Literacy, Imagine Español, Imagine Lectura, and Imagine Reading. The maintenance window began at Feb 23, 2025 7:03 PM UTC and was listed as in progress, during which users may have experienced intermittent access while updates were applied.

By Feb 23, 2025 8:03 PM UTC, maintenance was completed and services returned to normal. The provider issued two status updates during the incident. There were no user reports logged during the event.