Edgenuity Outage History

An outage in Edgenuity's Imagine EdgeEX grading workflow briefly prevented educators from viewing and grading student work, as the erater score was not visible in the grading view. The issue affected five Imagine Learning components, including EL Education, Illustrative Mathematics, Guidebooks, Odell Education, and the Imagine EdgeEX Courseware. The incident began at 11:58 AM UTC and was resolved by 4:18 PM UTC, lasting roughly 4 hours and 20 minutes. The provider issued two status updates during the incident, first noting an active investigation and then confirming restoration of normal functionality for educators. Students were not impacted.

The Edgenuity platform experienced a brief login issue affecting some users signing in via Clever, ClassLink, or Google SSO, which produced white screens or errors on the portal. The problem impacted multiple modules across the Imagine suite and Traverse, potentially blocking access to courses and progress during the incident. The outage began on Mar 5, 2025 9:28 PM UTC and was resolved by Mar 5, 2025 9:53 PM UTC, lasting about 25 minutes. Edgenuity posted two status updates during the incident, advising users to clear their browser cache and to contact Support if the issue persisted.

An issue briefly prevented administrator reports from loading across Edgenuity products, including Imagine Edgenuity, Imagine Español, Imagine Language & Literacy, and Imagine MyPath. The outage began at 3:59 PM UTC and was resolved by 4:34 PM UTC, lasting about 35 minutes.

The Edgenuity status page listed the incident as a degraded condition affecting four components: Imagine Edgenuity courseware, Imagine EdgeEX, Imagine Language & Literacy, and Imagine Español. The provider issued 2 status updates during the incident, and administrator reports loading returned to normal once the issue was resolved.

An incident at Learnosity impacted Edgenuity's Imagine product family, causing degraded performance across 13 components including Supplemental & Intervention / Imagine Science Corner, Core Curriculum / Imagine Learning Odell Education, Supplemental & Intervention / Imagine Reading, Supplemental & Intervention / Imagine Purpose K-5, Supplemental & Intervention / Imagine Lectura, Courseware / Imagine Edgenuity, Virtual School Services / Imagine Instructional Services, Core Curriculum / Imagine Learning Illustrative Mathematics, Core Curriculum / Imagine Learning EL Education, Core Curriculum / Imagine Learning Guidebooks, Courseware / Imagine EdgeEX, Courseware / Imagine Odysseyware, and Supplemental & Intervention / Imagine MyPath K-12. Students and teachers using these tools experienced intermittent access and feature disruptions during the incident. The outage spanned across multiple products in the Imagine suite and affected learning activities across subjects.

Edgenuity experienced a brief incident affecting admin access to the Cumulative Performance Report for Imagine Language & Literacy and Imagine Español. Administrators were unable to open the report, impacting two components under Supplemental & Intervention. The issue began at 3:28 PM UTC and was resolved by 4:19 PM UTC, lasting about 51 minutes. The provider issued two status updates during the incident, noting the affected components and ongoing investigation before restoration of access.

Edgenuity conducted planned maintenance across four Imagine components within Supplemental & Intervention: Imagine Language & Literacy, Imagine Español, Imagine Lectura, and Imagine Reading. The maintenance window began at Feb 23, 2025 7:03 PM UTC and was listed as in progress, during which users may have experienced intermittent access while updates were applied.

By Feb 23, 2025 8:03 PM UTC, maintenance was completed and services returned to normal. The provider issued two status updates during the incident. There were no user reports logged during the event.

Edgenuity's Core Curriculum / Twig Science experienced a brief outage with intermittent errors affecting teacher feedback. The incident began at 8:23 PM UTC and was resolved by 8:43 PM UTC, lasting about 20 minutes. The provider issued two status updates during the incident, first noting investigation, then confirming resolution. Educators using Twig Science might have experienced intermittent failures during this window.

Edgenuity experienced authentication failures for users signing in through ClassLink SSO, impacting students and educators trying to access the platform. The incident began at Feb 19, 2025 3:04 PM UTC and was resolved by Feb 19, 2025 4:13 PM UTC, lasting approximately 1 hour and 9 minutes. The outage affected 14 Edgenuity components across Core Curriculum and Supplemental & Intervention suites, including Twig Science, Traverse, Imagine Edgenuity, Imagine MyPath K-12, Imagine Language & Literacy, Imagine Español, Imagine Lectura, Imagine Galileo, Imagine Purpose K-5, Imagine Math, Imagine Math Facts, Pathblazer, Imagine Purpose 6-12, and Imagine Science Corner. The Edgenuity status page displayed two updates during the incident, first noting an investigation and then confirming restoration of sign-in functionality.

Edgenuity carried out a planned maintenance window affecting four Imagine Learning components within Core Curriculum: Imagine Learning EL Education, Imagine Learning Guidebooks, Imagine Learning Odell Education, and Imagine Learning Illustrative Mathematics. The maintenance began at Feb 15, 2025 2:03 AM UTC and lasted about 31 minutes, with the status page indicating the maintenance was in progress. The components transitioned back to normal after the window ended, by Feb 15, 2025 2:34 AM UTC.

Two status updates were posted during the incident to communicate the start of maintenance and its completion. The impact was limited to the planned window, with no unplanned outages reported, and all affected components returned to normal operation by the end of the window.

The incident began at 1:28 PM UTC and affected multiple Edgenuity Imagine products including Imagine Espanol, Imagine Galileo, Imagine Lectura, Imagine Math, Imagine MyPath K-12, Imagine Purpose K-5, Imagine Reading, and Imagine Science Corner. Users may have seen results not reflecting in real time, impacting progress tracking and score reporting during the event. The issue was characterized on the status page as a Reporting delay.