Freshservice Outage History

Freshservice conducted scheduled maintenance across four regional Workflow components: EU CENTRAL (FRANKFURT), INDIA (MUMBAI), ASIA PACIFIC (SYDNEY), and US EAST (NORTH VIRGINIA). The maintenance window ran from 1:31 AM UTC to 2:31 AM UTC, during which these components were listed as maintenance. Services in the affected regions returned to normal after the window, and Freshservice issued two status updates documenting the maintenance and restoration. No user-reported issues were observed during the incident.

Freshservice conducted a planned maintenance window affecting the Web App and Billing components. The Web App / Billing module transitioned to maintenance at May 25, 2025 4:31 AM UTC and returned to normal at May 25, 2025 9:31 AM UTC, for a total duration of about 5 hours. The service communicated the change with two status updates—one to announce the maintenance start and another to confirm restoration. Access to Web App and Billing features may have been impacted during the window, with services restored by the end of the period.

Freshservice scheduled a maintenance window affecting the Web App and Billing components. The maintenance began at 4:31 AM UTC and concluded at 9:31 AM UTC, during which users could experience limited access or degraded functionality to Web App and Billing features. The provider posted two status updates during the incident and confirmed that normal service would resume after the maintenance window.

Freshservice experienced a short outage that returned 503 Service Unavailable responses. The incident began at 2:33 PM UTC and was resolved by 2:41 PM UTC, lasting about 8 minutes. User reports spanned multiple regions, including North America and India, with portal pages and services failing to load during the event.

StatusGator logged an Early Warning Signal starting at May 13, 2025 2:33 PM UTC as users reported issues before any Freshservice acknowledgement on their status page.

Freshservice in the EU Central (Frankfurt) region underwent a scheduled maintenance window that affected the Login and Chat components. Users in Frankfurt could have experienced limited access to login and chat features during the maintenance window.

The maintenance began at Apr 26, 2025 2:31 AM UTC and concluded by Apr 26, 2025 3:31 AM UTC, lasting one hour. Freshservice issued two status updates during the interval, and both components returned to normal operation by Apr 26, 2025 3:31 AM UTC.

A scheduled maintenance window for Freshservice in US East (North Virginia) began at 3:31 AM UTC and completed by 4:31 AM UTC. During the window, 16 components across the platform were placed under maintenance, including Login, Activities & Audit log, Freshcaller, Chat, Freddy AI Agent, Third Party Services, Search, Sandbox, Ticket - Service Request, Workflow, Custom Objects, Mobile App, Authentication, Web App / Agent Portal, API, and Reporting. This maintenance may have caused limited availability or temporary changes to functionality for affected services. All components returned to the up state after the maintenance window and normal service operation was restored.

Freshservice conducted a planned maintenance window in the EU Central (Frankfurt) region. The maintenance began at 1:31 AM UTC and completed at 2:31 AM UTC, during which 15 components were placed in maintenance mode, including Activities & Audit log, Login, Freshcaller, Chat, Freddy AI Agent, Third Party Services, Authentication, Search, Workflow, Custom Objects, Ticket - Service Request, Sandbox, Mobile App, API, and Reporting. Users could have experienced limited access or degraded functionality across these services during the window. The impact was regional to Frankfurt and followed by status updates indicating restoration to normal once the window ended.

A scheduled maintenance window affected 16 Freshservice components in US East (North Virginia), including Login, API, Web App, Freddy AI Agent, Search, Ticket - Service Request, Workflow, Custom Objects, Mobile App, Authentication, Reporting, Activities & Audit log, Chat, Sandbox, Freshcaller, and Third Party Services. The maintenance began at Mar 30, 2025 2:32 AM UTC and concluded at Mar 30, 2025 3:01 AM UTC, lasting 29 minutes. The listed components were temporarily unavailable during the maintenance, and the status page documented the transition to maintenance and back to up, with 2 status updates issued during the incident. All components returned to normal operation after completion.

Freshservice in the EU Central (Frankfurt) region conducted a scheduled maintenance window that affected 15 components, including Login, API, Chat, Freshcaller, Freddy AI Agent, Third Party Services, Authentication, Search, Workflow, Custom Objects, Ticket - Service Request, Sandbox, Mobile App, Activities & Audit log, and Reporting. Users in Frankfurt may have experienced limited access or degraded functionality during the window. The incident was regional to EU Central (Frankfurt) with no impact to other regions. The Freshservice status page published 2 updates during the maintenance before services returned to normal. The maintenance window lasted about 30 minutes, beginning at 3:31 AM UTC and ending at 4:01 AM UTC. There were no user reports logged during the event.

Freshservice underwent a brief maintenance window that placed services in maintenance status for about 29 minutes. The incident began at Mar 23, 2025 2:32 AM UTC and was resolved by Mar 23, 2025 3:01 AM UTC. The provider issued 2 status updates during the incident, confirming the maintenance and the subsequent restoration of normal service.