Last checked from Freshservice official status page 5 min. 4 sec. ago
Freshservice Status
Is Freshservice down?
Major Freshservice outage
AI-powered ITSM solution for streamlined IT operations.
Not working for you?
StatusGator reports that Freshservice is currently experiencing a major outage. There are confirmed issues with MIDDLE EAST AND AFRICA (MEA) - Freshcaller, MIDDLE EAST AND AFRICA (MEA) - Third Party Services, and MIDDLE EAST AND AFRICA (MEA) - Custom Objects and 12 other components, but all other components are operational.
Freshservice service health
This chart represents Freshservice service health over the last 24 hours, with data points collected every 15 minutes based on issue reports, page visits, and signal strength. Sign up for free to see more Freshservice status data.
24 hrs ending
●
Service up
●
Possible outage
●
Likely outage
Top reported issues
View and upvote the most commonly reported Freshservice issues to help us better indicate the service status.
- Connectivity issue
- Error message
- Server not responding
- Sign in problem
- Service down
- Slow performance
- Unable to download
- App not loading
- Other
Have a different problem with Freshservice?
Freshservice outage map
Explore our interactive Freshservice outage map to monitor real-time incidents and service issues across the globe. This dynamic map highlights regions around the world affected by recent Freshservice outages, giving you a clear view of performance and downtime trends.
Recently detected Freshservice outages
| Incident description | Duration | StatusGator detected | Officially acknowledged |
|---|---|---|---|
| Service temporarily unavailable | 9m |
Never acknowledged
|
|
| Ticketing page not loading | 47m |
23m later
|
|
| Service unavailable with 503 errors. | 8m |
Never acknowledged
|
Incident description
Service temporarily unavailable
Duration
9m
StatusGator detected
Officially acknowledged
Never acknowledged
Incident description
Ticketing page not loading
Duration
47m
StatusGator detected
Officially acknowledged
23m later
Incident description
Service unavailable with 503 errors.
Duration
8m
StatusGator detected
Officially acknowledged
Never acknowledged
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Recent Freshservice outages and issues
Follow the recent outages and downtime for Freshservice in the table below.
If you're experiencing a problem now, check the current Freshservice status or
.
| Incident Name | Duration | Started | Severity |
|---|---|---|---|
|
Issue with Third-Party Service Provider
|
2d 12h 15m |
Down
|
|
|
Issue with Third-Party Service Provider
|
1h 15m |
Down
|
|
|
Major incident
|
2d 8h 20m |
Down
|
|
|
Intermittent Connectivity Issues with Custom Mailboxes
|
12d 50m |
Down
|
|
|
Issue with outgoing emails for custom mailboxes
|
20m |
Down
|
Incident name
Issue with Third-Party Service Provider
Duration
2d 12h 15m
Start
Severity
Down
Incident name
Issue with Third-Party Service Provider
Duration
1h 15m
Start
Severity
Down
Incident name
Major incident
Duration
2d 8h 20m
Start
Severity
Down
Incident name
Intermittent Connectivity Issues with Custom Mailboxes
Duration
12d 50m
Start
Severity
Down
Incident name
Issue with outgoing emails for custom mailboxes
Duration
20m
Start
Severity
Down
Get notified about Freshservice outages
Stay updated with instant alerts for Freshservice outages by signing up now!
See Freshservice status on your status page
You can also monitor any service or website on your status page
Freshservice components
View details of the current Freshservice status below.
If the status shows "Up" but you're still experiencing issues, you can
such as connectivity issues, outages, or slow performance. These
issues are commonly reported when Freshservice is down or
facing partial disruptions.
| Component name | Status |
|---|---|
| Freshservice Activities & Audit log |
Down
|
| Freshservice Agent Portal |
Up
|
| Freshservice Alert Management |
Up
|
| Freshservice Analytics |
Up
|
| Freshservice API |
Down
|
| Freshservice Approval |
Up
|
| Freshservice Authentication |
Down
|
| Freshservice Automation |
Up
|
| Freshservice Billing |
Up
|
| Freshservice Changes |
Up
|
| Freshservice Chat |
Down
|
| Freshservice Custom Objects |
Down
|
| Freshservice Dashboard |
Up
|
| Freshservice Freddy AI Agent |
Down
|
| Freshservice Freshcaller |
Down
|
| Freshservice In-App Notifications |
Up
|
| Freshservice Incoming email |
Up
|
| Freshservice ITAM - Classic |
Up
|
| Freshservice IT Asset Management |
Up
|
| Freshservice Login |
Down
|
| Freshservice Marketplace |
Up
|
| Freshservice Mobile App |
Down
|
| Freshservice Mobile Notifications |
Up
|
| Freshservice On-Call Management |
Up
|
| Freshservice Outgoing email |
Up
|
| Freshservice Problems |
Up
|
| Freshservice Project Management |
Up
|
| Freshservice Releases |
Up
|
| Freshservice Reporting |
Down
|
| Freshservice Sandbox |
Down
|
| Freshservice Search |
Down
|
| Freshservice Self-service portal |
Up
|
| Freshservice Solutions |
Up
|
| Freshservice Third Party Services |
Down
|
| Freshservice Tickets |
Up
|
| Freshservice Ticket - Service Request |
Down
|
| Freshservice Workflow |
Down
|
Get notified about Freshservice outages
Stay updated with instant alerts for Freshservice outages by signing up now!
One App that has it all
With features designed to cover all your needs for monitoring and communicating outages or downtime, StatusGator keeps your team connected and informed. Stay updated on Freshservice outages, potential problems, and its current status in real-time, ensuring you're always prepared to act.
Monitor Freshservice along with other services and websites
StatusGator monitors over 7,860 cloud services, hosted applications, and websites. Just add what you need to the list, and we'll automatically aggregate their statuses into a single page. You'll receive notifications for any issues affecting you and your page subscribers.
Get notified on Freshservice status change
StatusGator monitors all of your services and websites and sends your team instant notifications when they go down. Stay abreast of issues that affect your team with notifications: in email, Slack, Teams, or wherever your team communicates.
Show Freshservice on your status page
Easily notify your end-users of outages using a customizable status page. Display cloud services or websites, as well as any custom monitors you add manually. Create multiple status pages tailored to different needs, customize them, and embed them for maximum effectiveness.
Users who monitor Freshservice status also follow these services
About our Freshservice status page integration
Freshservice (AI-powered ITSM solution for streamlined IT operations) is a a CRM and IT solution that StatusGator has been monitoring since January 2020. Over the past over 6 years, we have collected data on on more than 560 outages that affected Freshservice users. When Freshservice publishes downtime on their status page, they do so across 117 components and 9 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.
If you're wondering, "Is Freshservice down?", or need to know its current status, we've got you covered. Our platform tracks every reported outage, performance issue, and maintenance window to ensure you're informed. Whether Freshservice is experiencing a problem now or has recently resolved one, our detailed history keeps you updated.
More than 400 StatusGator users monitor Freshservice to get notified when it's down, is under maintenance, or has an outage. This makes it one of the most popular CRM services monitored on our platform. We've sent more than 24,500 notifications to our users about Freshservice incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.
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Early Warning Signals
If we detect a potential Freshservice outage or other issue before it was reported on the official status page we will send an Early Warning Signal notification to StatusGator subscribers. We can often detect issues before they are officially acknowledged by the provider, giving you a head start on resolving any potential problems.
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Down Notifications
If Freshservice is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.
-
Warning Notifications
Warn notifications are used when Freshservice is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.
-
Maintenance Notifications
Freshservice posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Freshservice enters a pre-planned maintenance window, keeping you up to date.
-
Status Messages
When Freshservice posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.
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Status Details
At this time, we do not collect detailed status updates from the Freshservice status page. If you need this capability, please be sure to reach out.
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Component Status Filtering
Because Freshservice has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you whenever a particular component is down. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.
Get notified about Freshservice outages
Stay updated with instant alerts for Freshservice outages by signing up now!
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Proactive alerts on Freshservice status changes sent to your Slack, Microsoft Teams, and more.
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Monitoring of both Freshservice and your own apps.
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Granular monitoring of Freshservice components.
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Frequently asked questions
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