Freshservice Outage History

Freshservice underwent a brief maintenance window from 1:32 AM UTC to 2:01 AM UTC, lasting approximately 29 minutes. The Freshservice status page reflected two transitions during the period: up → maintenance and maintenance → up. No user disruption was reported, and normal service resumed after the maintenance window.

Freshservice underwent a brief maintenance window starting at 12:31 PM UTC and ending at 1:01 PM UTC, lasting about 30 minutes. The maintenance was scheduled and did not indicate a sustained outage, with services available before and after the window.

Freshservice underwent a brief maintenance window on 2025-02-23, resulting in a short interruption as services transitioned from up to maintenance and back to up. The maintenance lasted approximately 29 minutes, beginning at 4:32 AM UTC and ending at 5:01 AM UTC. The Freshservice status page documented the maintenance and confirmed that services returned to normal after the window closed. With such a brief window and rapid recovery, the overall impact was limited to the maintenance period.

Freshservice experienced a brief, planned maintenance window on 2025-02-23. The service moved from up to maintenance at 3:31 AM UTC and returned to up at 4:01 AM UTC, for a total duration of 30 minutes. The incident was brief and self-contained, with the status page indicating maintenance during the window and full service restored afterward. The provider published two status updates documenting the change in state.

Freshservice entered a scheduled maintenance window beginning at 2:31 AM UTC and ending at 3:01 AM UTC. The 30-minute period briefly affected availability as the system transitioned to maintenance mode and then back to normal.

There were two official status updates documenting the transition, with service restored after the maintenance window. No user reports were recorded during this incident, indicating the impact was limited to the maintenance period.

Freshservice experienced a regional login outage affecting five endpoints: Mumbai, Frankfurt, MEA, Sydney, and North Virginia. Users could not sign in during the incident, disrupting access to the platform for about 40 minutes. The outage began on Jan 22, 2025 9:01 AM UTC and was resolved by Jan 22, 2025 9:41 AM UTC. The service issued three official updates detailing progression, with MEA and Sydney beginning recovery by Jan 22, 2025 9:26 AM UTC and full restoration across remaining regions by Jan 22, 2025 9:41 AM UTC.