GoToConnect Outage History

GoToConnect conducted a scheduled maintenance window affecting GoToMyPC, Pro, Central, and Hamachi. The maintenance began around 5:30 AM UTC and lasted approximately 2 hours, with services returning to normal by 7:33 AM UTC. The incident was planned and only impacted the GoToMyPC family of services during the maintenance window.

The GoToConnect status page published two updates during the window, noting maintenance in progress at around Apr 23, 2025 5:33 AM UTC and restoration at Apr 23, 2025 7:33 AM UTC. No broader service components were affected, and the maintenance concluded without wider impact.

An outage affected the MSI installer download for remote control and adding computers, impacting GoToMyPC, Pro, Central, and Hamachi (Remote Access) / Pro/Central. Users attempting to download the MSI may have encountered a D error, hindering remote setup and management. The incident lasted from 8:18 AM UTC to 9:28 AM UTC, about 1 hour and 10 minutes.

Two official status updates were published during the incident: the initial investigation at 8:18 AM UTC describing the D error during MSI downloads, and a follow-up at 9:28 AM UTC confirming the issue was resolved and services returned to normal. The issue affected four components: GoToMyPC, Pro, Central, and Hamachi (Remote Access) / Pro/Central.

GoToMyPC, along with GoToMyPC Pro, Central, and Hamachi (Remote Access), underwent a scheduled maintenance window. During this period these components were marked in maintenance status as GoToConnect performed updates. The incident was prompted by a planned maintenance activity.

GoToConnect conducted a scheduled maintenance window for ITSG Marketing Websites, lasting about 5 minutes. The impact affected two groups of components: Rescue and GoToAssist (Remote Support) and GoToMyPC, Pro, Central, and Hamachi (Remote Access). The maintenance began at 11:08 AM UTC and concluded at 11:13 AM UTC, with updates posted on the status page during the window to communicate progress and completion.

GoToConnect conducted a scheduled maintenance window from Apr 15, 2025 7:03 AM UTC to Apr 15, 2025 11:03 AM UTC UTC, during which Rescue and GoToAssist, as well as GoToMyPC (Pro, Central) and Hamachi components, were placed into maintenance. The work was planned to minimize user impact, and services began returning to normal after the window closed. The maintenance lasted about 4 hours, with the status page confirming a return to normal at Apr 15, 2025 11:03 AM UTC and two status updates issued during the incident.

GoTo Connect experienced a partial outage affecting voice services. Users could not reliably make or receive calls across multiple access points, including VoIP calls on Deskphones, GoTo Connect Web, GoTo Connect Mobile, and PSTN inbound/outbound paths. The outage lasted about 55 minutes.

GoToConnect conducted a scheduled maintenance window affecting GoToMyPC, GoToMyPC Pro, Central, and Hamachi (Remote Access). The maintenance began at 5:30 AM UTC and ended at 8:03 AM UTC, during which access to remote access components was limited while updates were applied.

The GoToConnect status page documented the maintenance with two updates during the window, and services were restored after the maintenance window ended at 8:03 AM UTC.

GoTo Connect PSTN outbound and inbound calls experienced a regional degradation affecting customers in South America. The issue prevented some users from making or receiving calls and prompted an investigation. The incident began at Mar 25, 2025 2:59 PM UTC when the GoTo Connect status page reported a call issue and listed the affected components as PSTN Calls - Outbound and PSTN Calls - Inbound. The outage lasted until Mar 25, 2025 6:23 PM UTC when services returned to normal.

During the incident, the service issued two status updates detailing the investigation and subsequent restoration. The disruption appeared limited to the South America region with no indication of a broader, global impact.

GoToConnect reported a brief incident where Rescue customers attempting to sign into the LMI Rescue application via Single Sign-On experienced login problems. The issue prompted engineers to investigate and affected the Rescue component (and its GoToAssist integration) during a short window. The outage began at 7:58 AM UTC and was resolved by 8:28 AM UTC. The provider issued 2 status updates during the incident, confirming investigation and restoration of access. Overall, this was a short, limited disruption to SSO authentication for Rescue users.

GoToConnect conducted a planned maintenance window starting at 5:03 AM UTC and lasting about two hours. During the window, GoTo Meeting, GoTo Webinar, GoTo Training, GoTo Stage, OpenVoice, and related GoTo APIs were listed as undergoing maintenance, which could have caused intermittent access or degraded functionality for users attempting to start or join meetings or use collaboration tools.

The incident concluded with all affected components returning to normal at 7:03 AM UTC, and GoToConnect services were reported as up on the status page.