GoToConnect Outage History

The GoToConnect Contact Center experienced a partial outage affecting call queue distribution. Some queue calls were not distributed to available agents, potentially impacting hold times and call routing for affected customers. The incident began at Feb 27, 2026 3:53 PM UTC and was resolved by Feb 27, 2026 7:18 PM UTC, lasting approximately 3 hours and 25 minutes. GoToConnect posted two status updates during the incident, describing the queue distribution issue and later confirming resolution.

GoToConnect placed GoToMyPC, Pro, Central, and Hamachi (Remote Access) into a maintenance window starting at Feb 12, 2026 5:03 AM UTC and returning to normal at Feb 12, 2026 9:03 AM UTC. The maintenance affected core remote-access components, during which users may have experienced interruptions or limited access as services were paused for maintenance.

The GoToConnect status page documented the maintenance with two official updates and reported restoration of services at Feb 12, 2026 9:03 AM UTC.

GoToConnect conducted a scheduled maintenance window affecting Rescue and GoToAssist (Remote Support) / GoTo Assist Corporate. The maintenance began at Jan 30, 2026 7:03 AM UTC and was completed by Jan 30, 2026 8:03 AM UTC, lasting about 1 hour. During this window, the affected components were briefly unavailable while the work was underway. The status page recorded two updates: one to indicate the maintenance start and another to mark the service returning to normal.

GoTo Connect's Administration Portal experienced degraded performance beginning at 12:53 AM UTC, with issues making and committing changes in GoTo Admin. Engineers identified a connectivity issue between several data centers, causing database replication lag to remote regions and impacting admin operations. The outage lasted about 50 minutes and was resolved by 1:43 AM UTC. The GoTo Connect team issued 2 status updates during the incident to communicate progress and resolution, and the Administration Portal returned to normal once connectivity stabilized.

GoToConnect experienced a widespread disruption linked to a Microsoft 365 and Outlook incident. The issue affected multiple GoToConnect products, including the GoToConnect Administration Portal and Grasshopper, as well as remote access components GoToMyPC, Pro, Central, and Hamachi. Users could experience degraded performance, intermittent access, or limited functionality during the incident. The outage began at Jan 22, 2026 10:13 PM UTC and was resolved by Jan 23, 2026 10:18 PM UTC.

GoToConnect experienced a brief email delivery disruption starting at 7:48 PM UTC, impacting essential messages such as new-user welcome emails from the GoTo Connect Administration Portal, MFA notifications from GoTo Assist, and password reset emails for GoTo Pro and Central. The issue affected several GoTo services, including the Administration Portal, GoToMyPC/Pro/Central/Hamachi (Remote Access), and the GoTo Assist Service Desk, likely delaying invitations, authentication prompts, and support communications. The outage lasted about 25 minutes and was resolved by 8:13 PM UTC.

GoTo Connect experienced a regional issue affecting inbound and outbound calls in the LivePHX area. Users reported call failures and audio issues across multiple channels, including PSTN outbound, PSTN inbound, VoIP Deskphones, GoTo Connect Web, and GoTo Connect Mobile. The incident began at Jan 18, 2026 6:08 PM UTC and engineers began investigating; the issue impacted five components: PSTN Calls - Outbound, PSTN Calls - Inbound, VoIP Calls - Deskphones, VoIP Calls - GoTo Connect Web, and VoIP Calls - GoTo Connect Mobile.

GoTo Connect provided updates as the investigation continued, and by Jan 18, 2026 6:43 PM UTC all components had returned to normal, marking the end of the incident after about 35 minutes. The provider issued two status updates during the incident.

GoToConnect conducted a scheduled maintenance window affecting GoToMyPC, Pro, Central, and Hamachi (Remote Access) components. The maintenance began at 5:30 AM UTC and concluded at 9:33 AM UTC, lasting about 4 hours. GoToConnect posted two updates during the window, including an initial note that maintenance was in progress and a final update marking the GoToMyPC components as back to normal at the end of the window.

GoToMyPC, Pro, Central, and Hamachi (Remote Access) within GoToConnect were placed under scheduled maintenance starting at 5:30 AM UTC. The maintenance affected four GoToMyPC-related components, and users may have experienced limited access to GoToMyPC features during the window. The maintenance ended at 8:03 AM UTC, after which services were restored, marking a duration of about 2 hours and 33 minutes. The provider issued two status updates during the incident to communicate progress.

GoTo Connect Web and GoTo Connect Mobile VoIP calls experienced a brief degradation beginning at Dec 18, 2025 7:33 PM UTC. Users attempting to place or receive calls via the GoTo Connect softphone could have faced call quality issues or failed connections during the incident. The issue lasted about 45 minutes, and GoTo Connect issued updates as the team investigated. The outage affected 2 components: GoTo Connect Web – VoIP Calls and GoTo Connect Mobile – VoIP Calls.

The provider issued 2 status updates during the incident, with services returning to normal by Dec 18, 2025 8:18 PM UTC. The impact appeared limited to VoIP call functionality, with no broader service disruption reported. User reports were limited, consistent with a brief, localized degradation rather than a wide-scale outage.