GoToConnect Outage History

GoToConnect conducted a scheduled maintenance window affecting authentication and related API services. The GoTo API and Authentication API entered maintenance mode during the window to shutdown the api.getgo.com/oauth/v2. The maintenance began at 1:00 PM UTC and concluded at 2:08 PM UTC, lasting roughly 1 hour and 5 minutes.

The incident affected 2 components: GoTo Connect API and Authentication API, with services returning to normal after the maintenance window closed. The provider issued 2 official updates during the incident.

GoTo Connect experienced a brief issue in which the Messaging tab was unavailable in the GoTo App, impacting the Messaging - SMS and Messaging - Chat components. This prevented access to messaging features for users during the incident. The outage began at 5:38 PM UTC and was resolved by 6:43 PM UTC, lasting about 1 hour and 5 minutes. The GoTo Connect team issued 2 status updates during the incident and confirmed resolution when services returned to normal.