Is Lightspeed Customer Management down?
Current Lightspeed Customer Management status is UP

We checked the official Lightspeed Customer Management Status Page 4 min. 22 sec. ago. Learn more
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Recent Lightspeed Customer Management Outages and Issues

Follow the recent outages and downtime for Lightspeed Customer Management in the table below.

Start Time

Type

Length

Message

Details

August 24, 2023 04:06 UTC

WARN

ongoing

Line item amounts and totals are sometimes wrong on Web POS (Google Chrome v116 only)

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Start Time

August 24, 2023 04:06 UTC

Type WARN
Affected Components

Lightspeed Retail (X-Series) - Customer Management

Lightspeed Retail (X-Series) - Inventory

Lightspeed Retail (X-Series) - Products

Message

Line item amounts and totals are sometimes wrong on Web POS (Google Chrome v116 only)

Details

Identified - We have confirmed an issue where during a sale, amounts shown in line items and in the total amount are modified to a wrong value, and the total is also changed to a value that is wrong.This issue is only present on Google Chrome browsers version 116 or later. We have confirmed an issue present in the Chrome browser and have raised this with the Google Chrome team. Until such time as it is resolved please use another browser such as Firefox or Microsoft Edge. Aug 18, 2023 - 23:35 EDT

August 24, 2023 03:01 UTC

WARN

about 1 hour

Delays - Search Results Outdated / Lagging

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Start Time

August 24, 2023 03:01 UTC

Type WARN
Affected Components

Lightspeed Retail (X-Series) - Products

Lightspeed Retail (X-Series) - Customer Management

Lightspeed Retail (X-Series) - Inventory

Message

Delays - Search Results Outdated / Lagging

Details

Investigating - We're currently investigating an issue causing search to not display latest results for some retailers, including inventory. Thanks for your patience, we'll keep you informed with updates as they arise. Aug 23, 2023 - 23:01 EDT

April 14, 2023 00:01 UTC

WARN

4 months

Delays updating customer balances

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Start Time

April 14, 2023 00:01 UTC

Type WARN
Affected Components

Lightspeed Retail (X-Series) - Customer Management

Message

Delays updating customer balances

Details

Monitoring - Customer balances should be updating as normal. We'll continue monitoring the performance. Apr 13, 2023 - 20:00 EDT

April 13, 2023 23:56 UTC

WARN

5 minutes

Delays updating customer balances

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Start Time

April 13, 2023 23:56 UTC

Type WARN
Affected Components

Lightspeed Retail (X-Series) - Customer Management

Message

Delays updating customer balances

Details

Identified - We're experiencing delays updating customer balances. A fix has been put in place and we are processing the backlog of updates. Apr 13, 2023 - 19:53 EDT

March 05, 2023 18:32 UTC

MAINT

about 4 hours

Lightspeed Retail (X-Series) scheduled maintenance

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Start Time

March 05, 2023 18:32 UTC

Type MAINT
Affected Components

Lightspeed Retail (X-Series) - API

Lightspeed Retail (X-Series) - Customer Management

Lightspeed Retail (X-Series) - Gift Cards & Store Credits

Lightspeed Retail (X-Series) - Inventory

Lightspeed Retail (X-Series) - Payments

Lightspeed Retail (X-Series) - Products

Lightspeed Retail (X-Series) - Quotes

Lightspeed Retail (X-Series) - Reporting

Lightspeed Retail (X-Series) - Retail POS

Lightspeed Retail (X-Series) - Retail POS for iPadOS

Lightspeed Retail (X-Series) - Sales History

Lightspeed Retail (X-Series) - Setup

Lightspeed Retail (X-Series) - Workflows

Message

Lightspeed Retail (X-Series) scheduled maintenance

Details

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar 05, 2023 - 13:30 EST

2024-05-06 21:31:17 UTC UTC

STATUS

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2024-05-06 21:31:17 UTC UTC

STATUS

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2024-05-06 21:31:17 UTC UTC

STATUS

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2024-05-06 21:31:17 UTC UTC

STATUS

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2024-05-06 21:31:17 UTC UTC

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Sign Up for More Lightspeed Customer Management History

StatusGator has almost 4 years of Lightspeed Customer Management status history.

No outages or status changes in the last 24 hours

Lightspeed Customer Management status, last 24 hours:

10:00 PM
4:00 AM
10:00 AM
4:00 PM
10:00 PM
10:00 PM
10:00 AM
10:00 PM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

Lightspeed Customer Management Outage and Status History

We've been monitoring Lightspeed Customer Management outages since May 20, 2020.
Here's the history of service outages we've observed from the Lightspeed Customer Management Status Page:

May 2024

April 2024

March 2024

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
3,580 status pages

About Our Lightspeed Customer Management Status Page Integration

Lightspeed Customer Management is an eCommerce solution that StatusGator has been monitoring since May 2020. Over the past almost 4 years, we have collected data on on more than 1,225 outages that affected Lightspeed Customer Management users. When Lightspeed Customer Management publishes downtime on their status page, they do so across 49 components and 8 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

More than 100 StatusGator users monitor Lightspeed Customer Management to get notified when it's down, is under maintenance, or has an outage. We've sent more than 1,800 notifications to our users about Lightspeed Customer Management incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If Lightspeed Customer Management is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Lightspeed Customer Management is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Lightspeed Customer Management posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Lightspeed Customer Management enters a pre-planned maintenance window, keeping you up to date.

Since Lightspeed Customer Management publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When Lightspeed Customer Management posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Lightspeed Customer Management has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Lightspeed Customer Management has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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