Is Onfido API down?
Current Onfido API status is UP

We checked the official Onfido API Status Page 1 min. 29 sec. ago. Learn more
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Recent Onfido API Outages and Issues

Follow the recent outages and downtime for Onfido API in the table below.

Start Time

Type

Length

Message

Details

November 29, 2023 08:30 UTC

MAINT

about 1 hour

US Infrastructure Maintenance

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Start Time

November 29, 2023 08:30 UTC

Type MAINT
Affected Components

USA (us.onfido.com) - Webhooks

USA (us.onfido.com) - Known faces

USA (us.onfido.com) - Autofill

USA (us.onfido.com) - API

USA (us.onfido.com) - Dashboard

USA (us.onfido.com) - Document Verification

USA (us.onfido.com) - Facial Similarity

USA (us.onfido.com) - Watchlist

USA (us.onfido.com) - Identity Enhanced

Message

US Infrastructure Maintenance

Details

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 29, 2023 - 08:30 UTC

November 20, 2023 08:35 UTC

MAINT

about 1 hour

CA Infrastructure Maintenance

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Start Time

November 20, 2023 08:35 UTC

Type MAINT
Affected Components

Canada (ca.onfido.com) - API

Canada (ca.onfido.com) - Dashboard

Canada (ca.onfido.com) - Document Verification

Canada (ca.onfido.com) - Facial Similarity

Canada (ca.onfido.com) - Known faces

Canada (ca.onfido.com) - Autofill

Canada (ca.onfido.com) - Webhooks

Message

CA Infrastructure Maintenance

Details

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 20, 2023 - 08:32 UTC

November 08, 2023 17:05 UTC

WARN

20 minutes

Degraded upload video experience

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Start Time

November 08, 2023 17:05 UTC

Type WARN
Affected Components

Europe (onfido.com) - Facial Similarity

Europe (onfido.com) - Known faces

Europe (onfido.com) - API

Message

Degraded upload video experience

Details

Investigating - We are currently investigating this issue. Nov 08, 2023 - 17:01 UTC

June 22, 2023 08:40 UTC

WARN

less than a minute

Increased turnaround time for Facial Similarity and Document reports

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Start Time

June 22, 2023 08:40 UTC

Type WARN
Affected Components

Canada (ca.onfido.com) - Document Verification

Canada (ca.onfido.com) - Dashboard

USA (us.onfido.com) - API

USA (us.onfido.com) - Dashboard

USA (us.onfido.com) - Document Verification

USA (us.onfido.com) - Webhooks

Canada (ca.onfido.com) - API

Europe (onfido.com) - Dashboard

Europe (onfido.com) - Document Verification

Europe (onfido.com) - Webhooks

Europe (onfido.com) - API

Message

Increased turnaround time for Facial Similarity and Document reports

Details

Update - We were also not able to process some facial similarity checks between 3.40am and 5.40am UTC in a timely manner. A fix has been implemented. The facial similarity checks impacted are currently being processed.The rest of our operations are running as expected.We are monitoring closely to make sure issue has been resolved and everything is working as expected. Please bear with us while we get back on our feet and we appreciate your patience during this incident. Jun 22, 2023 - 08:35 UTC

June 22, 2023 08:40 UTC

WARN

5 months

Increased turnaround time for Facial Similarity and Document reports

See more
Start Time

June 22, 2023 08:40 UTC

Type WARN
Affected Components

Canada (ca.onfido.com) - Document Verification

Canada (ca.onfido.com) - Dashboard

USA (us.onfido.com) - API

USA (us.onfido.com) - Dashboard

USA (us.onfido.com) - Document Verification

USA (us.onfido.com) - Webhooks

Canada (ca.onfido.com) - API

Europe (onfido.com) - Dashboard

Europe (onfido.com) - Document Verification

Europe (onfido.com) - Webhooks

Europe (onfido.com) - API

Message

Increased turnaround time for Facial Similarity and Document reports

Details

Update - We were also not able to process some facial similarity checks between 3.40am and 5.40am UTC in a timely manner. A fix has been implemented. The facial similarity checks impacted are currently being processed.The rest of our operations are running as expected.We are monitoring closely to make sure issue has been resolved and everything is working as expected. Please bear with us while we get back on our feet and we appreciate your patience during this incident. Jun 22, 2023 - 08:35 UTC

2023-11-30 10:54:12 UTC UTC

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2023-11-30 10:54:12 UTC UTC

STATUS

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2023-11-30 10:54:12 UTC UTC

STATUS

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2023-11-30 10:54:12 UTC UTC

STATUS

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2023-11-30 10:54:12 UTC UTC

STATUS

? minutes

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Sign Up for More Onfido API History

StatusGator has almost 2 years of Onfido API status history.

No outages or status changes in the last 24 hours

Onfido API status, last 24 hours:

11:00 AM
5:00 PM
11:00 PM
5:00 AM
11:00 AM
11:00 AM
11:00 PM
11:00 AM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

Onfido API Outage and Status History

We've been monitoring Onfido API outages since January 20, 2022.
Here's the history of service outages we've observed from the Onfido API Status Page:

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
2,880 status pages

About Our Onfido Status Page Integration

Onfido is an Identity Management solution that StatusGator has been monitoring since January 2022. Over the past almost 2 years, we have collected data on on more than 135 outages that affected Onfido users. When Onfido publishes downtime on their status page, they do so across 28 components and 3 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor Onfido to get notified when it's down, is under maintenance, or has an outage. This makes it one of the most popular identity management services monitored on our platform. We've sent more than 1,000 notifications to our users about Onfido incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If Onfido is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Onfido is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Onfido posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Onfido enters a pre-planned maintenance window, keeping you up to date.

Since Onfido publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When Onfido posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Onfido has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Onfido has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

Is Onfido API down today?

According to its status page Onfido API is currently up. You can check the most recent events in the 'Recent Outages and Issues' section above.

How can I get notified when Onfido API is not working or have outages?

StatusGator can send you instant alerts by email, SMS, Slack, and more. Sign up now, it's free!

How can I find out if Onfido API is having issues?

There are two main options: You can check the Onfido API status page or you can subscribe to StatusGator for free alerts and notifications when their status page changes.

Onfido API status page says the service is up, but I'm having issues. What's wrong?

There may be several reasons for that:

  • An outage that hasn't been communicated yet via the Onfido API status page.
  • Some local issues with a small group of accounts on the service side.
  • Technical issues on your side, or problems with your software or ISP.
  • A misconfiguration on your side.

We recommend contacting Onfido API customer support while checking everything on your side. You can also try Tweeting at them via @onfido on Twitter. Or visit their official status page or website:

Where do you get the official Onfido API status?

We use the official Onfido API status page. Here are links to their status page and other helpful links.

Onfido API Down?

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