Is Onfido down?
Current Onfido status is UP

We checked the official Onfido Status Page 1 min. 45 sec. ago. Learn more
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Recent Onfido Outages and Issues

Follow the recent outages and downtime for Onfido in the table below.

Start Time

Type

Length

Message

Details

March 17, 2023 22:20 UTC

WARN

25 minutes

Increased latency on check processing in the EU region

See more
Start Time

March 17, 2023 22:20 UTC

Type WARN
Affected Components

Europe (onfido.com) - API

Europe (onfido.com) - Applicant Form

Europe (onfido.com) - Document Verification

Message

Increased latency on check processing in the EU region

Details

Update - We are continuing to monitor for any further issues. Mar 17, 2023 - 22:20 GMT

February 21, 2023 02:15 UTC

DOWN

5 minutes

Partial System Outage

See more
Start Time

February 21, 2023 02:15 UTC

Type DOWN
Affected Components

Europe (onfido.com) - API

Message

Partial System Outage

February 16, 2023 13:15 UTC

DOWN

35 minutes

Partial System Outage

See more
Start Time

February 16, 2023 13:15 UTC

Type DOWN
Affected Components

Europe (onfido.com) - Watchlist

Message

Partial System Outage

February 16, 2023 13:10 UTC

WARN

5 minutes

Minor Service Outage

See more
Start Time

February 16, 2023 13:10 UTC

Type WARN
Affected Components

Europe (onfido.com) - Watchlist

Message

Minor Service Outage

February 14, 2023 16:20 UTC

WARN

about 2 hours

Increased latency on check processing in the EU instance

See more
Start Time

February 14, 2023 16:20 UTC

Type WARN
Affected Components

Europe (onfido.com) - API

Message

Increased latency on check processing in the EU instance

Details

Update - We are continuing to work on a fix for this issue.Our next update will be in 15 minutes. Feb 14, 2023 - 16:10 GMT

2023-03-28 13:02:54 UTC UTC

STATUS

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2023-03-28 13:02:54 UTC UTC

STATUS

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2023-03-28 13:02:54 UTC UTC

STATUS

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2023-03-28 13:02:54 UTC UTC

STATUS

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2023-03-28 13:02:54 UTC UTC

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Sign Up for More Onfido History

StatusGator has about 1 year of Onfido status history.

Onfido Components and Services

View details of the current Onfido status below.

Name

Status

Details

Onfido API

UP See more

Onfido Applicant Form

UP See more

Onfido Autofill

UP See more

Onfido Dashboard

UP See more

Onfido Document Verification

UP See more

Onfido Face authenticate

UP See more

Onfido Facial Similarity

UP See more

Onfido Identity Enhanced

UP See more

Onfido JS SDK Services

UP See more

Onfido Known faces

UP See more

Onfido Right To Work

UP See more

Onfido Watchlist

UP See more

Onfido Webhooks

UP See more

No outages or status changes in the last 24 hours

Onfido status, last 24 hours:

2:00 PM
8:00 PM
2:00 AM
8:00 AM
2:00 PM
2:00 PM
2:00 AM
2:00 PM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

Onfido Outage and Status History

We've been monitoring Onfido outages since January 20, 2022.
Here's the history of service outages we've observed from the Onfido Status Page:

Instant enriched data from
2,690 status pages

About Our Onfido Status Page Integration

Onfido is an Identity Management solution that StatusGator has been monitoring since January 2022. Over the past about 1 year, we have collected data on on more than 61 outages that affected Onfido users. When Onfido publishes downtime on their status page, they do so across 31 components and 3 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor Onfido to get notified when it's down, is under maintenance, or has an outage. This makes it one of the most popular identity management services monitored on our platform. We've sent more than 400 notifications to our users about Onfido incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If Onfido is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Onfido is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Onfido posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Onfido enters a pre-planned maintenance window, keeping you up to date.

Since Onfido publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When Onfido posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Onfido has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Onfido has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

Is Onfido down today?

According to its status page Onfido is currently up. You can check the most recent events in the 'Recent Outages and Issues' section above.

How can I get notified when Onfido is not working or have outages?

StatusGator can send you instant alerts by email, SMS, Slack, and more. Sign up now, it's free!

How can I find out if Onfido is having issues?

There are two main options: You can check the Onfido status page or you can subscribe to StatusGator for free alerts and notifications when their status page changes.

Onfido status page says the service is up, but I'm having issues. What's wrong?

There may be several reasons for that:

  • An outage that hasn't been communicated yet via the Onfido status page.
  • Some local issues with a small group of accounts on the service side.
  • Technical issues on your side, or problems with your software or ISP.
  • A misconfiguration on your side.

We recommend contacting Onfido customer support while checking everything on your side. You can also try Tweeting at them via @onfido on Twitter. Or visit their official status page or website:

Where do you get the official Onfido status?

We use the official Onfido status page. Here are links to their status page and other helpful links.

Onfido Down?

Are you experiencing issues with Onfido? Sign up to receive notifications when Onfido publishes outages.

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StatusGator tells you when your cloud services have problems or their statuses change. We monitor the official status pages of more than 2,690 cloud services in real-time, aggregate the data, and send you alerts via email, Slack, Teams, SMS, and more.

Looking for recent downtime and outages of Onfido?

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