Is Onfido down?
Current Onfido status is UP

We checked the official Onfido Status Page 2 min. 28 sec. ago. Learn more
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Recent Onfido Outages and Issues

Follow the recent outages and downtime for Onfido in the table below.

Start Time

Type

Length

Message

Details

November 25, 2023 16:10 UTC

WARN

20 minutes

Watchlist Full partial outage

See more
Start Time

November 25, 2023 16:10 UTC

Type WARN
Affected Components

Europe (onfido.com) - Watchlist

Message

Watchlist Full partial outage

Details

Monitoring - We're now able to contact our partner again. We're monitoring the issue to make sure all systems are back to normal operation and reports are completed. Nov 25, 2023 - 16:10 UTC

November 20, 2023 08:35 UTC

MAINT

about 1 hour

CA Infrastructure Maintenance

See more
Start Time

November 20, 2023 08:35 UTC

Type MAINT
Affected Components

Canada (ca.onfido.com) - API

Canada (ca.onfido.com) - Dashboard

Canada (ca.onfido.com) - Document Verification

Canada (ca.onfido.com) - Facial Similarity

Canada (ca.onfido.com) - Known faces

Canada (ca.onfido.com) - Autofill

Canada (ca.onfido.com) - Webhooks

Message

CA Infrastructure Maintenance

Details

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 20, 2023 - 08:32 UTC

November 08, 2023 17:05 UTC

WARN

20 minutes

Degraded upload video experience

See more
Start Time

November 08, 2023 17:05 UTC

Type WARN
Affected Components

Europe (onfido.com) - Facial Similarity

Europe (onfido.com) - Known faces

Europe (onfido.com) - API

Message

Degraded upload video experience

Details

Investigating - We are currently investigating this issue. Nov 08, 2023 - 17:01 UTC

November 02, 2023 18:25 UTC

WARN

30 minutes

Increased latency on document check processing

See more
Start Time

November 02, 2023 18:25 UTC

Type WARN
Affected Components

USA (us.onfido.com) - Document Verification

Canada (ca.onfido.com) - Document Verification

Europe (onfido.com) - Document Verification

Message

Increased latency on document check processing

Details

Investigating - We're currently experiencing issues that are negatively impacting latency on document check processing.Our next update will be in 15 minutes. Thank you for your patience. Nov 02, 2023 - 18:21 UTC

October 26, 2023 14:22 UTC

WARN

3 minutes

Dashboard in EU in partially unavailable

See more
Start Time

October 26, 2023 14:22 UTC

Type WARN
Affected Components

Europe (onfido.com) - Dashboard

Message

Dashboard in EU in partially unavailable

Details

Investigating - The Dashboard in EU is unavailable and will report errors when running searches.We are investigating Oct 26, 2023 - 14:15 UTC

2023-11-25 17:51:10 UTC UTC

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2023-11-25 17:51:10 UTC UTC

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2023-11-25 17:51:10 UTC UTC

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2023-11-25 17:51:10 UTC UTC

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2023-11-25 17:51:10 UTC UTC

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StatusGator has almost 2 years of Onfido status history.

Onfido Components and Services

View details of the current Onfido status below.

Name

Status

Details

Onfido API

UP See more

Onfido Applicant Form

UP See more

Onfido Autofill

UP See more

Onfido Dashboard

UP See more

Onfido Document Verification

UP See more

Onfido Facial Similarity

UP See more

Onfido Identity Enhanced

UP See more

Onfido JS SDK Services

UP See more

Onfido Known faces

UP See more

Onfido Right To Work

UP See more

Onfido Watchlist

UP See more

Onfido Webhooks

UP See more

1 status change in the last 24 hours

Onfido status, last 24 hours:

6:00 PM
12:00 AM
6:00 AM
12:00 PM
6:00 PM
6:00 PM
6:00 AM
6:00 PM
  • Up: 24 hours

  • Warn: 20 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

Onfido Outage and Status History

We've been monitoring Onfido outages since January 20, 2022.
Here's the history of service outages we've observed from the Onfido Status Page:

Instant enriched data from
2,880 status pages

About Our Onfido JS SDK Services Status Page Integration

Onfido JS SDK Services is an Identity Management solution that StatusGator has been monitoring since January 2022. Over the past almost 2 years, we have collected data on on more than 133 outages that affected Onfido JS SDK Services users. When Onfido JS SDK Services publishes downtime on their status page, they do so across 28 components and 3 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor Onfido JS SDK Services to get notified when it's down, is under maintenance, or has an outage. This makes it one of the most popular identity management services monitored on our platform. We've sent more than 1,000 notifications to our users about Onfido JS SDK Services incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If Onfido JS SDK Services is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Onfido JS SDK Services is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Onfido JS SDK Services posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Onfido JS SDK Services enters a pre-planned maintenance window, keeping you up to date.

Since Onfido JS SDK Services publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When Onfido JS SDK Services posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Onfido JS SDK Services has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Onfido JS SDK Services has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

Is Onfido down today?

According to its status page Onfido is currently up. You can check the most recent events in the 'Recent Outages and Issues' section above.

How can I get notified when Onfido is not working or have outages?

StatusGator can send you instant alerts by email, SMS, Slack, and more. Sign up now, it's free!

How can I find out if Onfido is having issues?

There are two main options: You can check the Onfido status page or you can subscribe to StatusGator for free alerts and notifications when their status page changes.

Onfido status page says the service is up, but I'm having issues. What's wrong?

There may be several reasons for that:

  • An outage that hasn't been communicated yet via the Onfido status page.
  • Some local issues with a small group of accounts on the service side.
  • Technical issues on your side, or problems with your software or ISP.
  • A misconfiguration on your side.

We recommend contacting Onfido customer support while checking everything on your side. You can also try Tweeting at them via @onfido on Twitter. Or visit their official status page or website:

Where do you get the official Onfido status?

We use the official Onfido status page. Here are links to their status page and other helpful links.

Onfido Down?

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