Is Onfido down?
Current Onfido status is WARN

We checked the official Onfido Status Page 2 min. 46 sec. ago. Learn more
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Recent Onfido Outages and Issues

Follow the recent outages and downtime for Onfido in the table below.

Start Time

Type

Length

Message

Details

June 09, 2023 15:35 UTC

WARN

ongoing

Delays in document check processing in the EU region

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Start Time

June 09, 2023 15:35 UTC

Type WARN
Affected Components

Europe (onfido.com) - Autofill

Europe (onfido.com) - Document Verification

Message

Delays in document check processing in the EU region

Details

Update - On June 9th 4:30 UTC an automated background task started in our main database cluster. That task is a garbage collection task that reclaims storage occupied by deleted or obsoleted rows.That task encountered an issue that ultimately cascaded in an overloaded and locked database.During the incident clients were still able to create Reports, but processing was stalled creating a backlog. All Reports created during this time are now being processed.At 9:20 UTC the database became unusable and no Reports were processed.At 9:25 UTC our on-call teams were notified and started an investigation.At 10:00 UTC we were able to isolate the issue to a subset of applications.We worked on restoring database capabilities for all applications and processed only about 10% of our usual processing rate.At 12:45 UTC we were able to restore full capability and restarted processing new reports at our usual pace. Working on processing the backlog.At 13:45 UTC we restarted processing 1000 Reports that were awaiting in order to ensure stability as we start to increase load.At 15:00 UTC all pending Reports were added back into our queues (automated and manual) for processing. ETA for manual processing is about 12 hours and automated Reports will be complete in advance of this.We will follow up with a full postmortem with more details and include actions to prevent that problem from happening in the future. Jun 09, 2023 - 16:33 BST

June 09, 2023 11:05 UTC

DOWN

about 5 hours

Delays in document check processing in the EU region

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Start Time

June 09, 2023 11:05 UTC

Type DOWN
Affected Components

Europe (onfido.com) - Identity Enhanced

Message

Delays in document check processing in the EU region

Details

Update - We are continuing to investigate this issue with upmost urgency. Our next update will be in 15 minutes. Thank you for your patience. Jun 09, 2023 - 12:03 BST

June 09, 2023 10:30 UTC

DOWN

35 minutes

Delays in document check processing in the EU region

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Start Time

June 09, 2023 10:30 UTC

Type DOWN
Affected Components

Europe (onfido.com) - Autofill

Message

Delays in document check processing in the EU region

Details

Update - We are continuing to investigate this issue with upmost urgency. Our next update will be in 15 minutes. Thank you for your patience. Jun 09, 2023 - 11:29 BST

June 09, 2023 09:57 UTC

DOWN

33 minutes

Document check processing issues

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Start Time

June 09, 2023 09:57 UTC

Type DOWN
Affected Components

Europe (onfido.com) - Document Verification

Message

Document check processing issues

Details

Investigating - We are currently investigating issues in completing `Document Checks`. Jun 09, 2023 - 10:56 BST

June 08, 2023 06:55 UTC

WARN

1 day

The ID Record product is experiencing errors

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Start Time

June 08, 2023 06:55 UTC

Type WARN
Affected Components

Europe (onfido.com) - Identity Enhanced

Message

The ID Record product is experiencing errors

Details

Investigating - We are currently investigating this issue. Jun 08, 2023 - 07:52 BST

2023-06-10 05:23:23 UTC UTC

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2023-06-10 05:23:23 UTC UTC

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2023-06-10 05:23:23 UTC UTC

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2023-06-10 05:23:23 UTC UTC

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2023-06-10 05:23:23 UTC UTC

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StatusGator has over 1 year of Onfido status history.

Onfido Components and Services

View details of the current Onfido status below.

Name

Status

Details

Onfido API

UP See more

Onfido Applicant Form

UP See more

Onfido Autofill

WARN See more

Onfido Dashboard

UP See more

Onfido Document Verification

WARN See more

Onfido Facial Similarity

UP See more

Onfido Identity Enhanced

UP See more

Onfido JS SDK Services

UP See more

Onfido Known faces

UP See more

Onfido Right To Work

UP See more

Onfido Watchlist

UP See more

Onfido Webhooks

UP See more

4 status changes in the last 24 hours

Onfido status, last 24 hours:

6:00 AM
12:00 PM
6:00 PM
12:00 AM
6:00 AM
6:00 AM
6:00 PM
6:00 AM
  • Up: 5 hours

  • Warn: 14 hours

  • Down: 6 hours

  • Maintenance: 0 minutes

Onfido Outage and Status History

We've been monitoring Onfido outages since January 20, 2022.
Here's the history of service outages we've observed from the Onfido Status Page:

Instant enriched data from
2,750 status pages

About Our Onfido Status Page Integration

Onfido is an Identity Management solution that StatusGator has been monitoring since January 2022. Over the past over 1 year, we have collected data on on more than 79 outages that affected Onfido users. When Onfido publishes downtime on their status page, they do so across 28 components and 3 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor Onfido to get notified when it's down, is under maintenance, or has an outage. This makes it one of the most popular identity management services monitored on our platform. We've sent more than 600 notifications to our users about Onfido incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If Onfido is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Onfido is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Onfido posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Onfido enters a pre-planned maintenance window, keeping you up to date.

Since Onfido publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When Onfido posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Onfido has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Onfido has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

Is Onfido down today?

According to its status page Onfido is currently warn. You can check the most recent events in the 'Recent Outages and Issues' section above.

How can I get notified when Onfido is not working or have outages?

StatusGator can send you instant alerts by email, SMS, Slack, and more. Sign up now, it's free!

How can I find out if Onfido is having issues?

There are two main options: You can check the Onfido status page or you can subscribe to StatusGator for free alerts and notifications when their status page changes.

Onfido status page says the service is up, but I'm having issues. What's wrong?

There may be several reasons for that:

  • An outage that hasn't been communicated yet via the Onfido status page.
  • Some local issues with a small group of accounts on the service side.
  • Technical issues on your side, or problems with your software or ISP.
  • A misconfiguration on your side.

We recommend contacting Onfido customer support while checking everything on your side. You can also try Tweeting at them via @onfido on Twitter. Or visit their official status page or website:

Where do you get the official Onfido status?

We use the official Onfido status page. Here are links to their status page and other helpful links.

Onfido Down?

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