Is Onfido Autofill down?
Current Onfido Autofill status is UP

We checked the official Onfido Autofill Status Page 1 min. 5 sec. ago. Learn more
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Recent Onfido Autofill Outages and Issues

Follow the recent outages and downtime for Onfido Autofill in the table below.

Start Time

Type

Length

Message

Details

December 17, 2023 03:35 UTC

DOWN

about 1 hour

EU Infrastructure Maintenance

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Start Time

December 17, 2023 03:35 UTC

Type DOWN
Affected Components

Europe (onfido.com) - Facial Similarity

Europe (onfido.com) - Watchlist

Europe (onfido.com) - Identity Enhanced

Europe (onfido.com) - Known faces

Europe (onfido.com) - Autofill

JS SDK Services

Europe (onfido.com) - Applicant Form

Europe (onfido.com) - Dashboard

Europe (onfido.com) - Document Verification

Europe (onfido.com) - Right To Work

Europe (onfido.com) - Webhooks

Europe (onfido.com) - API

Message

EU Infrastructure Maintenance

Details

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec 17, 2023 - 03:32 UTC

November 29, 2023 08:30 UTC

MAINT

about 1 hour

US Infrastructure Maintenance

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Start Time

November 29, 2023 08:30 UTC

Type MAINT
Affected Components

USA (us.onfido.com) - Webhooks

USA (us.onfido.com) - Known faces

USA (us.onfido.com) - Autofill

USA (us.onfido.com) - API

USA (us.onfido.com) - Dashboard

USA (us.onfido.com) - Document Verification

USA (us.onfido.com) - Facial Similarity

USA (us.onfido.com) - Watchlist

USA (us.onfido.com) - Identity Enhanced

Message

US Infrastructure Maintenance

Details

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 29, 2023 - 08:30 UTC

November 20, 2023 08:35 UTC

MAINT

about 1 hour

CA Infrastructure Maintenance

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Start Time

November 20, 2023 08:35 UTC

Type MAINT
Affected Components

Canada (ca.onfido.com) - API

Canada (ca.onfido.com) - Dashboard

Canada (ca.onfido.com) - Document Verification

Canada (ca.onfido.com) - Facial Similarity

Canada (ca.onfido.com) - Known faces

Canada (ca.onfido.com) - Autofill

Canada (ca.onfido.com) - Webhooks

Message

CA Infrastructure Maintenance

Details

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 20, 2023 - 08:32 UTC

June 13, 2023 19:55 UTC

WARN

about 1 hour

Service disruption in US region

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Start Time

June 13, 2023 19:55 UTC

Type WARN
Affected Components

USA (us.onfido.com) - Dashboard

USA (us.onfido.com) - Document Verification

USA (us.onfido.com) - Facial Similarity

USA (us.onfido.com) - Identity Enhanced

USA (us.onfido.com) - API

USA (us.onfido.com) - Watchlist

USA (us.onfido.com) - Webhooks

USA (us.onfido.com) - Known faces

USA (us.onfido.com) - Autofill

Message

Service disruption in US region

Details

Investigating - Due to AWS networking issues in us-east-1 we are experiencing problems with multiple services in the US region. We are currently with contact with AWS and we will report back as soon possible. Jun 13, 2023 - 19:52 UTC

June 09, 2023 15:35 UTC

WARN

2 days

Delays in document check processing in the EU region

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Start Time

June 09, 2023 15:35 UTC

Type WARN
Affected Components

Europe (onfido.com) - Autofill

Europe (onfido.com) - Document Verification

Message

Delays in document check processing in the EU region

Details

Update - On June 9th 4:30 UTC an automated background task started in our main database cluster. That task is a garbage collection task that reclaims storage occupied by deleted or obsoleted rows.That task encountered an issue that ultimately cascaded in an overloaded and locked database.During the incident clients were still able to create Reports, but processing was stalled creating a backlog. All Reports created during this time are now being processed.At 9:20 UTC the database became unusable and no Reports were processed.At 9:25 UTC our on-call teams were notified and started an investigation.At 10:00 UTC we were able to isolate the issue to a subset of applications.We worked on restoring database capabilities for all applications and processed only about 10% of our usual processing rate.At 12:45 UTC we were able to restore full capability and restarted processing new reports at our usual pace. Working on processing the backlog.At 13:45 UTC we restarted processing 1000 Reports that were awaiting in order to ensure stability as we start to increase load.At 15:00 UTC all pending Reports were added back into our queues (automated and manual) for processing. ETA for manual processing is about 12 hours and automated Reports will be complete in advance of this.We will follow up with a full postmortem with more details and include actions to prevent that problem from happening in the future. Jun 09, 2023 - 16:33 BST

2024-02-20 05:56:17 UTC UTC

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2024-02-20 05:56:17 UTC UTC

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2024-02-20 05:56:17 UTC UTC

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2024-02-20 05:56:17 UTC UTC

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2024-02-20 05:56:17 UTC UTC

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Sign Up for More Onfido Autofill History

StatusGator has about 2 years of Onfido Autofill status history.

No outages or status changes in the last 24 hours

Onfido Autofill status, last 24 hours:

6:00 AM
12:00 PM
6:00 PM
12:00 AM
6:00 AM
6:00 AM
6:00 PM
6:00 AM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

Onfido Autofill Outage and Status History

We've been monitoring Onfido Autofill outages since January 20, 2022.
Here's the history of service outages we've observed from the Onfido Autofill Status Page:

February 2024

January 2024

December 2023

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
3,620 status pages

About Our Onfido Autofill Status Page Integration

Onfido Autofill is an Identity Management solution that StatusGator has been monitoring since January 2022. Over the past about 2 years, we have collected data on on more than 153 outages that affected Onfido Autofill users. When Onfido Autofill publishes downtime on their status page, they do so across 28 components and 3 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor Onfido Autofill to get notified when it's down, is under maintenance, or has an outage. We've sent more than 1,200 notifications to our users about Onfido Autofill incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If Onfido Autofill is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Onfido Autofill is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Onfido Autofill posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Onfido Autofill enters a pre-planned maintenance window, keeping you up to date.

Since Onfido Autofill publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When Onfido Autofill posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Onfido Autofill has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Onfido Autofill has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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