Is Onfido Autofill down?
Current Onfido Autofill status is WARN

We checked the official Onfido Autofill Status Page 2 min. 14 sec. ago. Learn more
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Recent Onfido Autofill Outages and Issues

Follow the recent outages and downtime for Onfido Autofill in the table below.

Start Time

Type

Length

Message

Details

June 09, 2023 15:35 UTC

WARN

ongoing

Delays in document check processing in the EU region

See more
Start Time

June 09, 2023 15:35 UTC

Type WARN
Affected Components

Europe (onfido.com) - Autofill

Europe (onfido.com) - Document Verification

Message

Delays in document check processing in the EU region

Details

Update - On June 9th 4:30 UTC an automated background task started in our main database cluster. That task is a garbage collection task that reclaims storage occupied by deleted or obsoleted rows.That task encountered an issue that ultimately cascaded in an overloaded and locked database.During the incident clients were still able to create Reports, but processing was stalled creating a backlog. All Reports created during this time are now being processed.At 9:20 UTC the database became unusable and no Reports were processed.At 9:25 UTC our on-call teams were notified and started an investigation.At 10:00 UTC we were able to isolate the issue to a subset of applications.We worked on restoring database capabilities for all applications and processed only about 10% of our usual processing rate.At 12:45 UTC we were able to restore full capability and restarted processing new reports at our usual pace. Working on processing the backlog.At 13:45 UTC we restarted processing 1000 Reports that were awaiting in order to ensure stability as we start to increase load.At 15:00 UTC all pending Reports were added back into our queues (automated and manual) for processing. ETA for manual processing is about 12 hours and automated Reports will be complete in advance of this.We will follow up with a full postmortem with more details and include actions to prevent that problem from happening in the future. Jun 09, 2023 - 16:33 BST

June 09, 2023 10:30 UTC

DOWN

about 5 hours

Delays in document check processing in the EU region

See more
Start Time

June 09, 2023 10:30 UTC

Type DOWN
Affected Components

Europe (onfido.com) - Autofill

Message

Delays in document check processing in the EU region

Details

Update - We are continuing to investigate this issue with upmost urgency. Our next update will be in 15 minutes. Thank you for your patience. Jun 09, 2023 - 11:29 BST

2 status changes in the last 24 hours

Onfido Autofill status, last 24 hours:

5:00 AM
11:00 AM
5:00 PM
11:00 PM
5:00 AM
5:00 AM
5:00 PM
5:00 AM
  • Up: 6 hours

  • Warn: 12 hours

  • Down: 5 hours

  • Maintenance: 0 minutes

Onfido Autofill Outage and Status History

We've been monitoring Onfido Autofill outages since January 20, 2022.
Here's the history of service outages we've observed from the Onfido Autofill Status Page:

May 2023

April 2023

  • Up

  • Warn

  • Down

  • Maintenance

March 2023

February 2023

January 2023

  • Up

  • Warn

  • Down

  • Maintenance

December 2022

November 2022

October 2022

  • Up

  • Warn

  • Down

  • Maintenance

September 2022

August 2022

July 2022

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
2,750 status pages

About Our Onfido Autofill Status Page Integration

Onfido Autofill is an Identity Management solution that StatusGator has been monitoring since January 2022. Over the past over 1 year, we have collected data on on more than 79 outages that affected Onfido Autofill users. When Onfido Autofill publishes downtime on their status page, they do so across 28 components and 3 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor Onfido Autofill to get notified when it's down, is under maintenance, or has an outage. This makes it one of the most popular identity management services monitored on our platform. We've sent more than 600 notifications to our users about Onfido Autofill incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If Onfido Autofill is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Onfido Autofill is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Onfido Autofill posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Onfido Autofill enters a pre-planned maintenance window, keeping you up to date.

Since Onfido Autofill publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When Onfido Autofill posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Onfido Autofill has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Onfido Autofill has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

Is Onfido Autofill down today?

According to its status page Onfido Autofill is currently warn. You can check the most recent events in the 'Recent Outages and Issues' section above.

How can I get notified when Onfido Autofill is not working or have outages?

StatusGator can send you instant alerts by email, SMS, Slack, and more. Sign up now, it's free!

How can I find out if Onfido Autofill is having issues?

There are two main options: You can check the Onfido Autofill status page or you can subscribe to StatusGator for free alerts and notifications when their status page changes.

Onfido Autofill status page says the service is up, but I'm having issues. What's wrong?

There may be several reasons for that:

  • An outage that hasn't been communicated yet via the Onfido Autofill status page.
  • Some local issues with a small group of accounts on the service side.
  • Technical issues on your side, or problems with your software or ISP.
  • A misconfiguration on your side.

We recommend contacting Onfido Autofill customer support while checking everything on your side. You can also try Tweeting at them via @onfido on Twitter. Or visit their official status page or website:

Where do you get the official Onfido Autofill status?

We use the official Onfido Autofill status page. Here are links to their status page and other helpful links.

Onfido Autofill Down?

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