Is Onfido Known faces down?
Current Onfido Known faces status is UP

We checked the official Onfido Known faces Status Page 34 sec. ago. Learn more
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Recent Onfido Known faces Outages and Issues

Follow the recent outages and downtime for Onfido Known faces in the table below.

Start Time

Type

Length

Message

Details

August 04, 2022 09:20 UTC

WARN

20 minutes

Known Faces reports withdrawn

See more
Start Time

August 04, 2022 09:20 UTC

Type WARN
Affected Components

Europe (onfido.com) - Known faces

Message

Known Faces reports withdrawn

Details

Investigating - We have now successfully rolled back a change that caused increased processing times in Known Faces reports, causing them to be placed into a withdrawn state. We are now in the process of recovering affected reports. Ongoing reports should now be back to normal. Aug 4, 10:19 BST

July 20, 2022 10:20 UTC

WARN

less than a minute

Degradation of service

See more
Start Time

July 20, 2022 10:20 UTC

Type WARN
Affected Components

USA (us.onfido.com) - API

Canada (ca.onfido.com) - Facial Similarity

USA (us.onfido.com) - Facial Similarity

USA (us.onfido.com) - Webhooks

Europe (onfido.com) - Applicant Form

Europe (onfido.com) - Dashboard

Canada (ca.onfido.com) - Webhooks

Europe (onfido.com) - API

USA (us.onfido.com) - Watchlist

Europe (onfido.com) - Facial Similarity

Europe (onfido.com) - Right To Work

JS SDK Services

USA (us.onfido.com) - Document Verification

Europe (onfido.com) - Face authenticate

Europe (onfido.com) - Watchlist

USA (us.onfido.com) - Face authenticate

Canada (ca.onfido.com) - Dashboard

USA (us.onfido.com) - Identity Enhanced

Europe (onfido.com) - Known faces

Canada (ca.onfido.com) - Face authenticate

Canada (ca.onfido.com) - Known faces

USA (us.onfido.com) - Known faces

USA (us.onfido.com) - Dashboard

Canada (ca.onfido.com) - Document Verification

Europe (onfido.com) - Webhooks

Canada (ca.onfido.com) - API

Europe (onfido.com) - Document Verification

Europe (onfido.com) - Identity Enhanced

Message

Degradation of service

Details

Identified - We are currently facing degradation throughout all of our infrastructure. Please hold as we work on a fix to the problem Jul 20, 11:20 BST

July 20, 2022 10:20 UTC

WARN

15 minutes

Degradation of service

See more
Start Time

July 20, 2022 10:20 UTC

Type WARN
Affected Components

USA (us.onfido.com) - API

Canada (ca.onfido.com) - Facial Similarity

USA (us.onfido.com) - Facial Similarity

USA (us.onfido.com) - Webhooks

Europe (onfido.com) - Applicant Form

Europe (onfido.com) - Dashboard

Canada (ca.onfido.com) - Webhooks

Europe (onfido.com) - API

USA (us.onfido.com) - Watchlist

Europe (onfido.com) - Facial Similarity

Europe (onfido.com) - Right To Work

JS SDK Services

USA (us.onfido.com) - Document Verification

Europe (onfido.com) - Face authenticate

Europe (onfido.com) - Watchlist

USA (us.onfido.com) - Face authenticate

Canada (ca.onfido.com) - Dashboard

USA (us.onfido.com) - Identity Enhanced

Europe (onfido.com) - Known faces

Canada (ca.onfido.com) - Face authenticate

Canada (ca.onfido.com) - Known faces

USA (us.onfido.com) - Known faces

USA (us.onfido.com) - Dashboard

Canada (ca.onfido.com) - Document Verification

Europe (onfido.com) - Webhooks

Canada (ca.onfido.com) - API

Europe (onfido.com) - Document Verification

Europe (onfido.com) - Identity Enhanced

Message

Degradation of service

Details

Identified - We are currently facing degradation throughout all of our infrastructure. Please hold as we work on a fix to the problem Jul 20, 11:20 BST

April 27, 2022 01:25 UTC

WARN

40 minutes

Elevated error rate affecting Onfido system in EU region

See more
Start Time

April 27, 2022 01:25 UTC

Type WARN
Affected Components

Europe (onfido.com) - Applicant Form

Europe (onfido.com) - API

Europe (onfido.com) - Dashboard

Europe (onfido.com) - Watchlist

Europe (onfido.com) - Face authenticate

Europe (onfido.com) - Facial Similarity

Europe (onfido.com) - Right To Work

Europe (onfido.com) - Known faces

Europe (onfido.com) - Document Verification

Europe (onfido.com) - Webhooks

Europe (onfido.com) - Identity Enhanced

Message

Elevated error rate affecting Onfido system in EU region

Details

Identified - The issue has been identified and a fix is being implemented.We will provide a further update at 01:45 UTC Apr 27, 02:24 BST

April 26, 2022 23:40 UTC

DOWN

about 2 hours

Elevated error rate affecting Onfido system in EU region

See more
Start Time

April 26, 2022 23:40 UTC

Type DOWN
Affected Components

Europe (onfido.com) - Applicant Form

Europe (onfido.com) - API

Europe (onfido.com) - Watchlist

Europe (onfido.com) - Face authenticate

Europe (onfido.com) - Facial Similarity

Europe (onfido.com) - Right To Work

Europe (onfido.com) - Known faces

Europe (onfido.com) - Document Verification

Europe (onfido.com) - Webhooks

Europe (onfido.com) - Identity Enhanced

Message

Elevated error rate affecting Onfido system in EU region

Details

Investigating - We're currently experiencing elevated error rates impacting the whole Onfido system.We will provide an update at 00:00 UTC Apr 27, 00:40 BST

No outages or status changes in the last 24 hours

Onfido Known faces status, last 24 hours:

4:00 AM
10:00 AM
4:00 PM
10:00 PM
4:00 AM
4:00 AM
4:00 PM
4:00 AM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

Onfido Known faces Outage and Status History

We've been monitoring Onfido Known faces outages since January 20, 2022.
Here's the history of service outages we've observed from the Onfido Known faces Status Page:

June 2023

May 2023

April 2023

  • Up

  • Warn

  • Down

  • Maintenance

March 2023

February 2023

January 2023

  • Up

  • Warn

  • Down

  • Maintenance

December 2022

November 2022

October 2022

  • Up

  • Warn

  • Down

  • Maintenance

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
2,750 status pages

About Our Onfido Known faces Status Page Integration

Onfido Known faces is an Identity Management solution that StatusGator has been monitoring since January 2022. Over the past over 1 year, we have collected data on on more than 79 outages that affected Onfido Known faces users. When Onfido Known faces publishes downtime on their status page, they do so across 28 components and 3 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor Onfido Known faces to get notified when it's down, is under maintenance, or has an outage. This makes it one of the most popular identity management services monitored on our platform. We've sent more than 600 notifications to our users about Onfido Known faces incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If Onfido Known faces is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Onfido Known faces is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Onfido Known faces posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Onfido Known faces enters a pre-planned maintenance window, keeping you up to date.

Since Onfido Known faces publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When Onfido Known faces posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Onfido Known faces has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Onfido Known faces has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

Is Onfido Known faces down today?

According to its status page Onfido Known faces is currently up. You can check the most recent events in the 'Recent Outages and Issues' section above.

How can I get notified when Onfido Known faces is not working or have outages?

StatusGator can send you instant alerts by email, SMS, Slack, and more. Sign up now, it's free!

How can I find out if Onfido Known faces is having issues?

There are two main options: You can check the Onfido Known faces status page or you can subscribe to StatusGator for free alerts and notifications when their status page changes.

Onfido Known faces status page says the service is up, but I'm having issues. What's wrong?

There may be several reasons for that:

  • An outage that hasn't been communicated yet via the Onfido Known faces status page.
  • Some local issues with a small group of accounts on the service side.
  • Technical issues on your side, or problems with your software or ISP.
  • A misconfiguration on your side.

We recommend contacting Onfido Known faces customer support while checking everything on your side. You can also try Tweeting at them via @onfido on Twitter. Or visit their official status page or website:

Where do you get the official Onfido Known faces status?

We use the official Onfido Known faces status page. Here are links to their status page and other helpful links.

Onfido Known faces Down?

Are you experiencing issues with Onfido Known faces? Sign up to receive notifications when Onfido Known faces publishes outages.

Onfido Known faces Down or not working? Never be taken by surprise again.

StatusGator tells you when your cloud services have problems or their statuses change. We monitor the official status pages of more than 2,750 cloud services in real-time, aggregate the data, and send you alerts via email, Slack, Teams, SMS, and more.

Looking for recent downtime and outages of Onfido Known faces?

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