QuickBooks Outage History

QuickBooks Online Payroll underwent a planned maintenance window affecting Canada and the United Kingdom. Access to QuickBooks Online Payroll was temporarily unavailable during the maintenance, which began at 5:00 AM UTC and concluded at 6:00 AM UTC. The maintenance lasted about 1 hour, and two status updates were posted by QuickBooks during the window before services returned to normal operation. No user reports were observed during the maintenance.

QuickBooks Online in the United Kingdom and Canada underwent a scheduled maintenance window from Aug 31, 2025 3:00 AM UTC to Aug 31, 2025 5:00 AM UTC lasting about 2 hours. The maintenance affected the QuickBooks Online components in the UK and Canada, causing a temporary service pause during the window. Intuit posted two status updates on the QuickBooks status page, one announcing the start of maintenance for the UK and Canada components and another confirming restoration of services, after which normal operations resumed. The maintenance was regional in scope.

An outage affected QuickBooks Online Payroll in the United States, causing payroll processing failures and direct deposits to fail. Users across the US reported payroll deposits not processing and employees not being paid, with deposits delayed or missing entirely. StatusGator detected an Early Warning Signal when payroll processing failed at Aug 29, 2025 11:52 AM UTC, roughly 2 hours before the provider acknowledged the issue. The QuickBooks Online / United States component was listed as investigating and then moved to a warning at Aug 29, 2025 1:55 PM UTC as engineers worked to identify the root cause. The payroll disruption ended around 4:00 PM UTC.

QuickBooks Online Payroll in the United States underwent a planned maintenance window lasting about 59 minutes, from 5:01 AM UTC to 6:00 AM UTC. This was a scheduled maintenance window affecting QuickBooks Online Payroll services in the United States.

The QuickBooks status page indicated the maintenance was in progress during the window, with updates published as necessary. The service was restored at 6:00 AM UTC. The provider issued two official updates over the incident.

QuickBooks Online Payroll in the United Kingdom and Canada underwent a planned maintenance window, briefly affecting access for payroll features. The maintenance ran from 5:05 AM UTC to 6:00 AM UTC and both Canada and United Kingdom components returned to normal after the maintenance. The provider posted two status updates during the incident. The maintenance lasted about 55 minutes, with no broader regional impact reported beyond the two affected components.

The QuickBooks Online sales tax issue affected multiple regions, including the United States, Canada, United Kingdom, and Australia. Users reported sign-in problems, tax calculation errors, and disruptions to invoicing and payroll workflows. The incident began at 7:30 PM UTC and was resolved by 10:25 PM UTC, with a degraded experience during the window.

QuickBooks Online issued several status updates as the incident evolved. The page first indicated an investigation and ongoing work, followed by updates at Aug 11, 2025 7:40 PM UTC and Aug 11, 2025 7:56 PM UTC. By Aug 11, 2025 10:25 PM UTC, services were restored across all affected regions. A noticeable surge in user reports from multiple regions described sign-in errors, slow performance, and issues with tax-related features.

StatusGator detected an issue affecting QuickBooks at Aug 5, 2025 12:58 PM UTC, ahead of user reports. The outage left many users unable to access the QuickBooks program or sign in, with desktop/app loading errors such as 'try again later'. The incident lasted about 33 minutes, from 12:58 PM UTC to 1:31 PM UTC. Reports traced across multiple US locations including Ohio, Florida, Iowa, and Kentucky, indicating a broad nationwide impact.

There were no public updates from QuickBooks on their status page during the outage. User reports surged around 1:00 PM UTC, with many customers unable to log in or load the program. The event appears to have been a general outage affecting a wide portion of the user base rather than a localized problem, based on the geographic spread of reports and the symptoms described.

QuickBooks Desktop users could not sign in to their Intuit Account from within QuickBooks, preventing access to Payments and E-Invoicing. The issue affected two components, QuickBooks Desktop / United States and QuickBooks Desktop / Canada, with the login window failing to load. The outage began at 4:10 PM UTC and was resolved by 8:30 PM UTC, lasting about 4 hours and 20 minutes. QuickBooks published two status updates during the incident, including an investigation notice and a workaround guide to help affected users sign in, before confirming that services returned to normal.

From 8:08 PM UTC to 8:47 PM UTC, QuickBooks users reported that dropdown menus and selection lists were not loading in Invoices and Bills, preventing selection of products, chart of accounts, classes, vendors, and accounts. This disrupted the ability to complete invoices and bills for about 39 minutes and affected users across multiple locations.

QuickBooks Online Payroll in the United States experienced a planned maintenance window that temporarily impacted access to payroll-related features. The maintenance began on Jul 13, 2025 5:00 AM UTC and was resolved by Jul 13, 2025 6:00 AM UTC, lasting roughly 1 hour. The status page indicated the maintenance was in progress during this period.