RingCentral Outage History

RingCentral reported a partial login outage affecting a portion of Contact Center customers trying to access the agent platform in the Americas and EMEA regions. The incident began on Jun 18, 2025 10:16 AM UTC and was resolved by Jun 18, 2025 12:36 PM UTC, lasting about 2 hours and 20 minutes. The affected components were Americas / Contact Center and EMEA / Contact Center, with users potentially unable to sign in and access agent tools during the event. The disruption impacted operational usability for contact center agents in those regions.

The provider issued three status updates during the incident. At Jun 18, 2025 11:56 AM UTC RingCentral indicated corrective actions had been completed and service appeared to be restored, while advising users to log out, clear browser cache and cookies, and fully re-launch their browser if issues persisted. By Jun 18, 2025 12:36 PM UTC both affected regions reported recovery, with the affected components returning to normal and ongoing monitoring for stability.

RingCentral experienced a brief partial outage affecting a portion of its Americas Contact Center users who were unable to log in. The incident began at Jun 17, 2025 8:16 PM UTC and was resolved by Jun 17, 2025 8:26 PM UTC after about 10 minutes. The provider issued 2 status updates during the incident, confirming the login problem and subsequent restoration of access. The issue was limited to the Americas / Contact Center component and did not indicate a broader regional impact.

The RingCentral status page indicated that a portion of customers with numbers in New Brunswick, Canada were experiencing calling and faxing issues due to an underlying carrier issue. The incident began at Jun 11, 2025 3:31 PM UTC and expanded over the next two days to affect additional services, including SMS delays or failures and intermittent inbound/outbound SMS and fax issues across multiple regions. By Jun 13, 2025 10:11 PM UTC, the affected fax inbound components in the Americas and APAC had returned to an up state, signaling continued stabilization. The outage spanned roughly 2 days and 6 hours in total.

RingCentral reported a partial outage localized to India, affecting APAC / Calling - Inbound and APAC / Calling - Outbound. The issue began at 1:21 PM UTC and was resolved by 1:31 PM UTC, lasting roughly 10 minutes. RingCentral operations teams took mitigation steps to restore stability and monitored the situation as updates were provided. The provider issued 2 status updates during the incident.

The RingCentral incident affected Mitel phones rebooting, causing an inability to make and receive calls for a portion of customers in the Americas. The outage began at 2:46 PM UTC and was resolved by 5:51 PM UTC, lasting about 3 hours and 5 minutes. Affected components included Americas / Calling - Inbound, Americas / Calling - Outbound, and Americas / Phones - Deskphone. The provider issued 2 status updates during the incident, describing the investigation and later confirming restoration of services.

A portion of RingCentral customers with numbers in Canada experienced inbound and outbound call failures, impacting voice communications for affected users. The incident began at 6:26 AM UTC and lasted for about 2 hours and 20 minutes, with service restored by 8:46 AM UTC. RingCentral Operations teams were investigating and provided updates on the status page, with Americas / Calling - Inbound and Americas / Calling - Outbound identified as impacted.

Two status updates were posted during the incident, and inbound/outbound calling returned to service after the final update.

RingCentral experienced a partial outage affecting inbound calling and the ability to update incoming call rules on the Customer Portal for a portion of customers. The issue spanned multiple regions, impacting Americas and APAC inbound calling and related Fax outbound components, with EMEA affected as well. The outage began at Jun 4, 2025 3:56 PM UTC and was resolved by Jun 4, 2025 10:31 PM UTC, lasting roughly 6 hours and 35 minutes. During the window, users could experience failed inbound calls or be unable to modify call routing rules in the Customer Portal.

RingCentral's Operations teams issued nine status updates, confirming the issue, providing a workaround, and continuing mitigation. Updates indicated a workaround was available and that teams were working to fully mitigate the issue, with the service returning to normal after the final update at 22:31 UTC.

RingCentral Video experienced a partial outage that prevented some users from starting video meetings, affecting RingCentral Video in the Americas, EMEA, and APAC regions. RingCentral said a portion of customers may be unable to start video meetings and that their Operations teams were investigating. The outage began at Jun 2, 2025 1:06 PM UTC and was resolved by Jun 2, 2025 2:11 PM UTC, lasting about 1 hour 5 minutes. The outage impacted the Americas / Meetings - RingCentral Video, EMEA / Meetings - RingCentral Video, and APAC / Meetings - RingCentral Video components.

Two status updates were published during the incident: the first at 13:06 UTC indicating an investigation and potential impact to video meetings, and the second at 14:11 UTC confirming resolution and restoration of services.

The toll-free number service for a portion of RingCentral's Contact Center customers in the EMEA region experienced an outage, causing toll-free calls to fail for affected accounts. The incident began on 6:41 AM UTC and lasted until 8:42 AM UTC, for a total duration of about 2 hours and 1 minute. RingCentral's Contact Center teams opened an investigation to determine the cause and work toward a fix.

The provider issued two official status updates during the incident, and toll-free functionality returned to normal by 8:42 AM UTC. The outage affected a subset of customers within the EMEA region using RingCentral's Contact Center toll-free functionality.

RingCentral experienced a partial outage affecting RingCX login for a portion of customers in the Americas region. The issue began at 8:37 PM UTC when RingCentral Operations announced they were investigating login problems and would provide updates as they became available. Users may have experienced sign-in difficulties or inability to access RingCX features during this period. The outage was resolved by 10:11 PM UTC, lasting approximately 1 hour and 34 minutes.