RingCentral Outage History

A portion of RingCentral customers experienced issues when joining RingCentral Video meetings. The problems were reported across the Americas, EMEA, and APAC regions, potentially preventing users from joining video sessions or causing degraded video quality during meetings.

The incident began at 4:46 PM UTC and was resolved by 6:01 PM UTC, lasting about 1 hour and 15 minutes. RingCentral issued two status updates during the event to communicate investigation progress and the resolution as their operations teams worked to restore full functionality.

A portion of RingCentral customers in the Americas experienced outbound call failures due to an underlying carrier issue. The outage began at Jun 27, 2025 8:36 AM UTC and was resolved by Jun 27, 2025 2:36 PM UTC, lasting roughly six hours.

RingCentral reported a partial outage affecting the Contact Center Digital Experience for a subset of users in the Americas. Users described call quality problems, including dropped calls and lag, with several reports from York, Pennsylvania. The incident began at Jun 25, 2025 1:26 PM UTC and was resolved by Jun 25, 2025 6:11 PM UTC; the Americas / Contact Center component was affected.

RingCentral issued two official updates during the incident and provided remediation steps, including logging out, clearing browser cache and cookies, and restarting the browser. The company stated corrective actions were completed and monitoring indicated stability as service resumed.

RingCentral reported that a portion of customers with Nova Scotia numbers in Canada may have experienced loss of audio on calls due to an underlying carrier issue. The outage impacted Americas / Calling - Outbound and Americas / Calling - Inbound. The incident began at Jun 24, 2025 3:06 PM UTC and was resolved by Jun 24, 2025 5:16 PM UTC, lasting approximately 2 hours and 10 minutes. RingCentral issued 2 status updates as Operations teams worked with the underlying carrier to troubleshoot the problem. The geographic impact was regional to Nova Scotia, Canada.

An issue affected RingCentral's Contact Center customers, causing loss of audio on calls and degraded communications for agents and customers. The impact was limited to a portion of customers in the Americas and EMEA regions.

The incident began at 1:31 PM UTC and was resolved by 3:01 PM UTC, lasting about 1 hour and 30 minutes. RingCentral stated that Contact Center teams were investigating and would provide updates in 4 hours or upon a significant status change. The provider issued 2 official updates during the incident.

An outage affected RingCentral calling for a portion of users in the Americas and Europe. Inbound calling failures were reported first, followed by outbound call issues in Europe. The disruption impacted three calling components across two regions, resulting in degraded or unavailable calling for some customers.

RingCentral reported that a portion of its Americas Contact Center customers were experiencing stuck contacts and agent sessions, indicating a partial outage affecting contact center workflows. The outage began at 1:36 PM UTC and was resolved by 3:56 PM UTC, lasting about 2 hours and 20 minutes. The RingCentral status page noted that the Americas / Contact Center team was investigating and would provide an update in 4 hours or upon a significant change; two status updates were issued during the incident, with the component moving from warn back to up as services recovered. The issue was scoped to the Americas region and specifically impacted the Contact Center component.

RingCentral reported a partial login outage affecting a portion of Contact Center customers trying to access the agent platform in the Americas and EMEA regions. The incident began on Jun 18, 2025 10:16 AM UTC and was resolved by Jun 18, 2025 12:36 PM UTC, lasting about 2 hours and 20 minutes. The affected components were Americas / Contact Center and EMEA / Contact Center, with users potentially unable to sign in and access agent tools during the event. The disruption impacted operational usability for contact center agents in those regions.

The provider issued three status updates during the incident. At Jun 18, 2025 11:56 AM UTC RingCentral indicated corrective actions had been completed and service appeared to be restored, while advising users to log out, clear browser cache and cookies, and fully re-launch their browser if issues persisted. By Jun 18, 2025 12:36 PM UTC both affected regions reported recovery, with the affected components returning to normal and ongoing monitoring for stability.

RingCentral experienced a brief partial outage affecting a portion of its Americas Contact Center users who were unable to log in. The incident began at Jun 17, 2025 8:16 PM UTC and was resolved by Jun 17, 2025 8:26 PM UTC after about 10 minutes. The provider issued 2 status updates during the incident, confirming the login problem and subsequent restoration of access. The issue was limited to the Americas / Contact Center component and did not indicate a broader regional impact.

The RingCentral status page indicated that a portion of customers with numbers in New Brunswick, Canada were experiencing calling and faxing issues due to an underlying carrier issue. The incident began at Jun 11, 2025 3:31 PM UTC and expanded over the next two days to affect additional services, including SMS delays or failures and intermittent inbound/outbound SMS and fax issues across multiple regions. By Jun 13, 2025 10:11 PM UTC, the affected fax inbound components in the Americas and APAC had returned to an up state, signaling continued stabilization. The outage spanned roughly 2 days and 6 hours in total.