RingCentral Outage History

RingCentral reported a partial outage affecting calls for a portion of Contact Center customers in the Americas. Users could experience failed call setups or degraded call quality as platform requests failed to complete the expected connection handshake with external servers. The incident began at Feb 27, 2026 10:36 PM UTC and persisted through Feb 28, 2026 2:16 AM UTC, lasting roughly 3 hours and 40 minutes. The issue involved the Americas / Contact Center component and affected call-related services for affected users.

RingCentral's Contact Center teams investigated and posted two updates during the incident. The initial update noted ongoing investigation and promised updates roughly every 4 hours or sooner if the situation changed. The second update stated that platform-originated requests were not completing the handshake with the external server, with traffic possibly being blocked or filtered before reaching the destination, and that external network conditions were contributing to the issue. The team continued to investigate and a resolution had not been reported at the time of the latest update.

RingCentral experienced a partial outage impacting RingCX and Contact Center components in the Americas. Users reported application errors in RingCX and inbound/outbound call failures in Contact Center, with some calls fading in and out. RingCentral issued multiple updates as teams investigated and implemented mitigations, including rerouting calls and monitoring for stability. The incident affected a subset of users across two components in the Americas and lasted for several hours before services returned to normal. The outage began at Feb 26, 2026 7:36 PM UTC and was resolved by Feb 26, 2026 11:21 PM UTC.

A subset of RingCentral customers using two-factor authentication experienced login problems across RingCentral Messaging and the Service Portal. The issue affected users across the Americas, EMEA, and APAC regions; those already logged in were not impacted. Affected components included Americas Messaging, EMEA Messaging, APAC Messaging, Americas Service Portal, EMEA Service Portal, and APAC Service Portal. The outage lasted about 30 minutes. The incident involved multiple regions and components, with investigations and updates provided by RingCentral during the incident.

RingCentral reported a regional outage affecting the Americas Contact Center, with agents unable to log into the agent portal. The issue began at 10:56 AM UTC and lasted about 25 minutes, with access restored by 11:21 AM UTC. The problem appeared isolated to the Americas / Contact Center component, with no broader service disruptions indicated. The incident prompted three status updates from RingCentral during the event. An emergency network change was deployed at 11:16 AM UTC to resolve the issue, and login access began returning shortly after. The component returned to up by 11:21 AM UTC.

An incident affected RingCentral's Europe (EMEA) Contact Center customers, causing delays in routing digital contacts and degrading routing performance across digital channels. The outage began at Feb 25, 2026 2:56 AM UTC and was resolved by Feb 25, 2026 4:41 AM UTC, lasting about 1 hour and 45 minutes. The issue was limited to the Europe region and impacted the EMEA / Contact Center component.

A portion of RingCentral customers in Europe experienced failures in both inbound and outbound calling, affecting numbers in the Czech Republic and several other countries (UK, France, Germany, Poland, Luxembourg). The issue appears to be carrier-related and affected two RingCentral components in the EMEA region: Inbound Calling and Outbound Calling. The impact included missed calls and degraded calling quality for some users.

The disruption lasted from Feb 20, 2026 1:01 PM UTC to Feb 23, 2026 8:01 PM UTC, spanning roughly 3 days and 7 hours. The provider issued 6 status updates during the incident. By Feb 23, 2026 4:21 PM UTC some callers reported calls completing, and remediation steps were planned for the next maintenance window, with the final update confirming inbound and outbound calling were back to normal.

A subset of RingCentral users in the Americas experienced delayed inbound and outbound SMS messages due to an issue with a partner mobile carrier. This caused messages to be delivered late for affected customers and disrupted two-way messaging in the region. The outage began on Feb 20, 2026 1:41 AM UTC and was resolved by Feb 20, 2026 6:16 AM UTC, lasting approximately 4 hours and 35 minutes. RingCentral issued 2 status updates during the incident as the carrier investigated and then restored service. The issue affected the Americas / SMS - Inbound and Americas / SMS - Outbound components.

RingCentral experienced a partial outage affecting APAC contact centers, with some CXone Agent users unable to log in. This prevented agents from signing into CXone Agent and could disrupt day-to-day operations for APAC-based contact centers. The APAC / Contact Center component moved to a degraded state at 6:11 AM UTC and was fully restored by 7:31 AM UTC, for a total duration of approximately 1 hour 20 minutes. RingCentral published two status updates during the incident to communicate investigation and restoration steps, and corrective actions were taken to return service to normal.

An issue in RingCentral's Europe region caused a partial outage of the RingCentral customer portal, preventing a portion of European users from accessing the portal. The impact was limited to the EMEA / Service Portal component, with users in Europe experiencing outages for a period of time. The outage began at Feb 13, 2026 2:52 PM UTC and was resolved by Feb 13, 2026 4:56 PM UTC, lasting approximately 2 hours and 4 minutes.

An outage disrupted outbound fax delivery for a portion of RingCentral customers due to an underlying carrier network issue. The problem affected the Americas Fax-Outbound service and RingCX in Americas, EMEA, and APAC, with users reporting failed faxes while other communications remained available. The incident began at Feb 12, 2026 7:11 PM UTC and was resolved by Feb 13, 2026 12:11 AM UTC, lasting about 5 hours. The provider issued four status updates as the situation evolved.

RingCentral Operations teams investigated and reassessed the scope, providing ongoing updates and guidance through the incident. By the time services were restored, the affected components (Americas RingCX, EMEA RingCX, APAC RingCX, and Americas Fax-Outbound) were returned to normal operation, and users could resume sending outbound faxes. The issue appeared isolated to outbound fax delivery and did not indicate a broader service disruption across RingCentral’s platform.