RingCentral Outage History

RingCentral experienced a partial outage in the Americas region, impacting customers in Central and South America. Some users could not log in to the RingCentral app, and others were unable to place outbound calls, affecting messaging and voice services for a subset of accounts. The incident affected two components: Americas / Messaging and Americas / Calling - Outbound.

The provider issued three updates to communicate progress. The issues began at 11:41 PM UTC and were followed by a second update at 11:56 PM UTC noting continued problems with outbound calls, while Messaging returned to normal. A final update at 3:11 AM UTC confirmed the outbound calling service was restored. The outage lasted roughly 3 hours and 30 minutes before full recovery.

The issue affected RingCentral outbound calling in Brazil, with a portion of customers unable to place outbound calls to other numbers within the country. The Americas / Calling - Outbound component was impacted. The outage began on 1:01 PM UTC and was resolved by 8:27 PM UTC, lasting approximately 7 hours and 26 minutes. User reports described queued calls that would not connect and outbound call failures for Brazilian customers.

The partial outage affected inbound and outbound calls for a portion of RingCentral customers in the Americas. The incident began at Jan 27, 2025 10:06 AM UTC and was resolved by Jan 27, 2025 11:41 AM UTC, lasting about 1 hour 35 minutes.

Communications indicate a preventative data center failover was enacted, with the issue initially impacting the Americas and later noted for EMEA during the response. By the final update, RingCentral reported that all services were functioning normally. The provider issued 3 status updates over the course of the incident, detailing the fallback to an alternate data center and the subsequent restoration of services.

RingCentral experienced a global outage that disrupted inbound and outbound calling, digital contact routing, and related services across the Americas, EMEA, and APAC. Users reported being unable to place or receive calls, with call failures and routing issues affecting customers across multiple regions. The outage began at Jan 21, 2025 11:51 PM UTC and persisted for roughly 66 hours, with activity peaking through 2025-01-23 before partial recovery began and continued into Jan 24, 2025 5:41 PM UTC.

RingCentral issued a series of updates on their status page, acknowledged the issue, investigated the root cause, and implemented fixes. Communications described ongoing monitoring and progressive recovery, with partial restoration for many regions; by Jan 24, 2025 5:41 PM UTC the Americas / Contact Center component had recovered, signaling substantial improvement in service restoration. The incident demonstrated widespread impact across calling, digital routing, and contact center services across multiple regions.

RingCentral experienced a localized outage affecting inbound calling and fax services for a subset of Rimouski, Quebec customers due to an underlying carrier issue. The incident began at Jan 15, 2025 6:36 PM UTC and impacted two components: Americas / Calling - Inbound and Americas / Fax - Inbound. Users attempting inbound calls or sending faxes from Rimouski numbers may have encountered failures or degraded connectivity. RingCentral’s carrier partner was investigating, and updates were issued as the situation evolved. The outage lasted about 26 hours, with four status updates, and was resolved when the affected components returned to normal at Jan 16, 2025 8:41 PM UTC.

RingCentral Video experienced a partial outage affecting a portion of users in the Americas, preventing some customers from starting or joining meetings. The issue was first acknowledged when the status page listed a degraded condition for Americas / Meetings - RingCentral Video at Jan 15, 2025 4:26 PM UTC, with RingCentral Operations teams investigating and promising updates. The incident lasted about 40 minutes and involved only the RingCentral Video component in the Americas region; other RingCentral services were not indicated as affected. The provider issued two status updates during the incident and confirmed restoration of functionality once the issue was resolved.

RingCentral experienced a regional incident impacting inbound calling and inbound fax for a subset of customers in Rimouski, Quebec. The issue affected two components: Americas / Calling - Inbound and Americas / Fax - Inbound, due to an underlying carrier. The outage began at 5:06 PM UTC and was resolved by 10:41 PM UTC, lasting about 5 hours and 35 minutes. RingCentral's Operations teams were working with the underlying carrier to resolve the issue, and two status updates were posted during the incident. The geographic focus was Rimouski, Quebec.

RingCentral experienced inbound calling and fax failures affecting a portion of customers in Rimouski, Quebec due to an underlying carrier issue. The impact touched six inbound components across Americas, EMEA, and APAC (Calling - Inbound and Fax - Inbound). The incident began at 4:41 PM UTC and persisted for several hours, with partial recovery by 11:36 PM UTC for the Americas inbound Calling and Fax components. RingCentral issued four status updates during the event, describing ongoing investigation and subsequent recovery efforts. User reports — including a Queens, New York example of calls not ringing — corroborated the user-experience impact. The outage appeared regional, centered on Rimouski but with inbound services affected across multiple regions.

RingCentral reported an issue affecting inbound calls and faxes for a portion of customers with Rimouski, Quebec numbers. Inbound calling and fax components were impacted, causing failed call attempts and fax transmissions for those customers. The issue began at Jan 9, 2025 8:51 PM UTC and RingCentral Operations teams were investigating with the underlying carrier, with updates planned as the situation developed. The incident affected two components: Americas / Fax - Inbound and Americas / Calling - Inbound.

The problem was resolved by Jan 10, 2025 3:46 PM UTC when these services returned to normal. The provider issued 2 status updates during the incident, with the outage lasting about 18 hours and 55 minutes and remaining localized to Rimouski. The Rimouski region experienced the impact, with no indication of broader outages.

RingCentral reported a brief issue affecting inbound calling in the Americas, with a portion of customers unable to receive calls to the queue. The incident began at 9:46 PM UTC and was resolved by 10:06 PM UTC, lasting about 20 minutes. The Americas / Calling - Inbound component was affected. RingCentral issued two status updates during the event; the first stated investigations were underway and that a subsequent update would be provided in about four hours or when a significant change occurred, and the second confirmed restoration of service. The impact appears regional to the Americas and did not indicate a wider, global outage.