RingCentral Outage History

A portion of RingCentral's Contact Center customers experienced issues with the Agent application, affecting users in the Americas. The incident began at Apr 4, 2025 6:31 PM UTC and was resolved by Apr 4, 2025 7:16 PM UTC, lasting about 45 minutes. The outage disrupted agent workflows and could have impacted login or session stability for affected users. The provider issued two status updates during the incident and a small number of user reports were observed.

A portion of RingCentral's Contact Center customers in the EMEA region experienced call refusals and degraded audio quality when using the agent platform; investigations focused on network routing and session handling, with a workaround to move the WebRTC Gateway away from London and Manchester until the issue is resolved. The incident began at Mar 25, 2025 4:11 PM UTC and was resolved by Mar 25, 2025 5:36 PM UTC, lasting about 1 hour 25 minutes; RingCentral issued two status updates during the incident documenting the degraded state for the EMEA / Contact Center component and the workaround, after which service returned to normal.

A portion of RingCentral's EMEA Contact Center customers experienced stuck contacts and agent sessions, impacting call and chat flows for a short period. The disruption affected the EMEA Contact Center component and lasted approximately 5 minutes, beginning at Mar 6, 2025 5:01 AM UTC and resolved by Mar 6, 2025 5:06 AM UTC. RingCentral posted two official status updates during the incident, confirming the issue was resolved. Users were advised to contact customer care if they still experienced problems. The incident appeared to be limited to the EMEA region's Contact Center and did not indicate broader impact.

A portion of RingCentral Events customers in the Americas experienced an outage that prevented access to the events platform, impacting their ability to manage or participate in live events. The issue began at 12:01 AM UTC and lasted until 4:16 AM UTC, for an approximate duration of 4 hours and 15 minutes.

RingCentral's Operations teams issued multiple status updates as they investigated the cause and worked to restore access. The RingCentral status page indicated a partial outage for the Americas / RingCentral Events component and advised that the next update would be provided in about 4 hours or when a significant change occurred. The incident was resolved when the status changed back to normal at 4:16 AM UTC.

RingCentral experienced a partial outage affecting outbound SMS messaging for a portion of customers with compliant outbound campaigns and number pools in the Americas. Customers could experience provisioning and message delivery delays, with provisioning delays up to 24 hours while RingCentral mitigated the issue. The disruption was limited to outbound SMS and did not indicate a global service failure. The impact was regional to the Americas.

The incident timeline: The outage began on Feb 7, 2025 9:31 PM UTC and was resolved by Feb 8, 2025 8:56 PM UTC. The provider issued 2 status updates during the incident and implemented mitigation actions to restore outbound SMS for compliant campaigns and number pools. Customers who were out of compliance were instructed to take necessary actions to join outbound SMS campaigns.

The SMS messaging issue began on 3:16 PM UTC when RingCentral reported that a portion of customers were experiencing SMS problems due to an underlying carrier. The impact started with outbound SMS in the Americas and later affected inbound SMS, with Europe seeing related login issues on 1:56 PM UTC as the incident evolved. The disruption impacted at least six components across Americas and EMEA, including Americas / SMS - Outbound, Americas / SMS - Inbound, Europe / Messaging, RingCX, Meetings - RingCentral Video, and Service Portal, hindering SMS delivery and related workflows. The outage persisted for roughly 3 days and 6 hours, from Feb 4, 2025 3:16 PM UTC to Feb 7, 2025 9:26 PM UTC, with users reporting text send failures and intermittent access to SMS features. The provider issued seven official updates during the incident and introduced a workaround for campaigns with fewer than 49 numbers registered to help some customers maintain messaging workflows.

RingCentral experienced an incident where a portion of RingCentral Contact Center customers could not load the agent portal, impacting users in the Americas and EMEA regions. The issue began at Jan 29, 2025 8:32 AM UTC and was resolved by Jan 29, 2025 1:01 PM UTC, lasting roughly 4 hours and 29 minutes. Affected components were Americas / Contact Center and EMEA / Contact Center.

During the event, RingCentral issued two status updates, documenting the progression from an initial issue to resolution. The affected regions returned to normal after remediation.

RingCentral experienced a partial outage in the Americas region, impacting customers in Central and South America. Some users could not log in to the RingCentral app, and others were unable to place outbound calls, affecting messaging and voice services for a subset of accounts. The incident affected two components: Americas / Messaging and Americas / Calling - Outbound.

The provider issued three updates to communicate progress. The issues began at 11:41 PM UTC and were followed by a second update at 11:56 PM UTC noting continued problems with outbound calls, while Messaging returned to normal. A final update at 3:11 AM UTC confirmed the outbound calling service was restored. The outage lasted roughly 3 hours and 30 minutes before full recovery.

The issue affected RingCentral outbound calling in Brazil, with a portion of customers unable to place outbound calls to other numbers within the country. The Americas / Calling - Outbound component was impacted. The outage began on 1:01 PM UTC and was resolved by 8:27 PM UTC, lasting approximately 7 hours and 26 minutes. User reports described queued calls that would not connect and outbound call failures for Brazilian customers.

The partial outage affected inbound and outbound calls for a portion of RingCentral customers in the Americas. The incident began at Jan 27, 2025 10:06 AM UTC and was resolved by Jan 27, 2025 11:41 AM UTC, lasting about 1 hour 35 minutes.

Communications indicate a preventative data center failover was enacted, with the issue initially impacting the Americas and later noted for EMEA during the response. By the final update, RingCentral reported that all services were functioning normally. The provider issued 3 status updates over the course of the incident, detailing the fallback to an alternate data center and the subsequent restoration of services.