RingCentral Outage History

During a scheduled maintenance window for RingCentral Contact Center in the Americas, a portion of customers experienced stuck contacts and agent sessions. RingCentral listed this as informational with no overall service impact. The Americas / Contact Center component moved from up to warn at Nov 18, 2025 10:11 PM UTC and the incident was resolved by Nov 19, 2025 9:21 AM UTC, with maintenance completing and status returning to up. The provider issued 2 status updates over the course of the incident, and the outage lasted approximately 11 hours and 10 minutes.

A partial outage affected RingCentral portals and outbound calling due to a third-party issue. The incident began at 1:46 PM UTC and impacted customers across APAC, Americas, and Europe, with reports of difficulties accessing customer and application portals, missing caller names, and errors when verifying emergency addresses. Eight components were affected, including RingCentral Events, Service Portal, and Calling - Outbound.

A partial outage affected a portion of RingEX and RingCX customers in the United Kingdom, preventing access to the list of past calls and to display call recordings. This impacted users who rely on call history for review and QA, with issues appearing across two EMEA components (RingCX and RingSense). RingCentral Operations teams began investigating and planned an update within four hours as more information became available. The problem was limited to the UK region and did not constitute a global service disruption. The provider issued two status updates during the incident.

An issue affected a portion of RingCentral's Americas Contact Center customers, with presence synchronization problems disrupting call routing, status displays, and agent state updates. This caused degraded operations and reduced visibility within the Contact Center interface for affected users.

The incident began at Nov 13, 2025 9:41 PM UTC and was resolved by Nov 14, 2025 5:06 PM UTC, lasting about 19 hours and 25 minutes. RingCentral's Contact Center team investigated the problem and provided updates as the situation evolved. The status page transitioned from up to warn and then back to up, with a total of two official status updates during the incident.

RingCentral experienced a partial outage affecting a subset of RingEX and RingCX customers, hindering the ability to view the list of past calls and display call recordings. The issue appeared to be isolated to the EMEA RingSense component and did not indicate a global service disruption.

The outage began at 4:16 PM UTC and was resolved by 5:16 PM UTC, lasting about 1 hour. RingCentral's status updates indicated engineering teams identified the issue and implemented a fix, with ongoing monitoring for stability after deployment. The provider issued two status updates during the incident.

A portion of RingCentral customers in the Americas experienced dropped calls during a brief outage affecting the Americas / Calling - Inbound and Americas / Calling - Outbound components. Users reported call quality issues and dropped calls, indicating a partial outage rather than global service disruption. The outage began at 8:01 PM UTC and was resolved by 8:21 PM UTC, lasting 20 minutes.

RingCentral's status page showed that Operations teams were investigating and would provide an update in 4 hours or when more information became available. The provider issued 2 status updates during the incident, with the affected services returning to normal by 20:21 UTC. The impact was localized to the Americas region, affecting inbound and outbound calling for impacted users.

RingCentral RingCX experienced a partial outage in the Americas, with some users reporting dropped outbound calls. RingCentral Operations teams began investigating and provided updates as they became available. The incident was listed as a degraded RingCX service in the Americas and was resolved after about 50 minutes. The provider issued 2 status updates during the incident, and user reports remained low, indicating a limited regional impact. The outage began at 3:56 PM UTC and was resolved by 4:46 PM UTC.

A portion of RingCentral Contact Center customers in the Americas experienced an inability to receive inbound calls, resulting in a partial outage affecting call reception. The issue impacted users in the Americas region who rely on RingCentral for contact center operations. The outage began at 6:16 PM UTC and was resolved by 8:06 PM UTC, lasting roughly 1 hour and 50 minutes. The incident was localized to the Americas and did not indicate a global disruption.

A portion of RingCentral customers in the Europe, Middle East, and Africa (EMEA) region experienced intermittent call and fax failures. Inbound and outbound calling as well as inbound and outbound fax services across four components were listed as degraded. The incident began when the RingCentral status page moved to a warning at Nov 5, 2025 9:56 AM UTC and persisted for about 2 hours and 50 minutes, with services restored by Nov 5, 2025 12:46 PM UTC. RingCentral issued two official updates during the incident, noting ongoing investigation and subsequent recovery. The impact appeared regional to EMEA, with no indication of a global outage.

RingCentral experienced an outage impacting inbound calls for a portion of its Contact Center customers in the Americas. Users reported inbound call failures, degrading the ability to place or receive calls through RingCentral's Contact Center. The incident began at 12:36 PM UTC and lasted about 1 hour and 25 minutes, with services returning to normal by 2:01 PM UTC. The provider issued 2 status updates during the incident, describing the investigation and later confirmation of restoration. The impact was localized to the Americas region's Contact Center components.