Smartsheet Outage History

Smartsheet's Brandfolder Digital Asset Management core application experienced a brief offline period during a scheduled Brandfolder maintenance window. The Brandfolder platform was inaccessible for an estimated 15 to 30 minutes as part of ongoing feature improvements. The maintenance window was scheduled to run from 4:00 AM UTC to 7:00 AM UTC. Brandfolder entered maintenance around 4:03 AM UTC and was restored by 4:24 AM UTC, with the service returning to normal.

Two official updates were posted on Smartsheet's status page during the incident confirming the maintenance and its completion.

Smartsheet core applications experienced login and asset access issues, affecting five core components: Dashboards, Reports, Smartsheet Login, Single Sign On, and Sheets. Users may have been unable to log in or open assets during the incident, which lasted about 15 minutes. The outage began at 1:08 AM UTC and was resolved by 1:23 AM UTC. Smartsheet posted two official status updates during the incident, indicating an ongoing investigation before restoring service.

Smartsheet experienced a partial outage affecting the Core Application modules including Forms, Reports, Dashboards, and Sheets, which prevented users from opening newly created assets. The incident began at Jan 23, 2025 9:38 PM UTC and was resolved by Jan 23, 2025 10:43 PM UTC, lasting about 1 hour and 5 minutes. The issue affected four components and led to two official updates on Smartsheet's status page before service was restored.

Smartsheet experienced a brief degradation in its in-app Contact Support chat, causing slower responses for users seeking help. The issue affected the Help and Community / In-App Chat component, while other Smartsheet features remained available. The outage began at 6:28 PM UTC and was resolved by 10:48 PM UTC, lasting roughly 4 hours and 20 minutes. A small number of user reports appeared during the incident, including a note at 10:13 PM UTC about login and website failures.

On the Smartsheet status page, the issue was acknowledged with an investigation and a workaround directing users to submit cases via help.smartsheet.com/contact for immediate assistance. The page posted two official updates as the situation unfolded, and the in-app chat component returned to normal after the final update.

Smartsheet experienced a brief incident affecting dashboard widgets. The issue began at 7:24 PM UTC and was resolved by 7:38 PM UTC, lasting about 14 minutes. Users attempting to create or load dashboard widgets may have encountered delays or failures, while other dashboard functionality remained available.

Smartsheet's status page documented two updates as the Core Application / Dashboards component moved from degraded to normal. The incident was resolved quickly with the dashboards returning to normal after the updates.