Is Spruce Health SMS Routing down?
Current Spruce Health SMS Routing status is UP

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar 31, 2024 - 01:00 PDT

Identified - AT&T is currently experiencing an outage which is having the following impact.Providers with AT&T as their cell phone service provider may experience the following:- Unable to make calls from the Spruce application- Unable to receive verification codes to log in to SpruceAll providers may experience the following:- Callers using AT&T unable to call Spruce phone numbers- Texters using AT&T unable to SMS Spruce phone numbers- Providers calling patients with AT&T unable to receive callsThe following services are NOT impacted:- Exchanging secure messages, fax and email via Spruce- Video calling on Spruce Feb 22, 2024 - 07:39 PST

Investigating - An issue with our outbound message processing caused SMS, fax, and email messages to be delayed during the period of this event. We have since addressed the issue and outbound messaging is behaving normally again. No other operations were impacted during this event. Nov 13, 2023 - 12:05 PST

Monitoring - An upstream infrastructure provider has reported an issue with incorrect message filtering (blocking). We are monitoring the situation and will update accordingly. Sep 28, 2023 - 12:16 PDT

Investigating - We are seeing elevated errors on the system when attempting to send SMS from Spruce. Our telecommunications infrastructure provider is reporting an issue in the SMS functionality which corresponds to the timeline of errors on our end. Outbound SMS is definitely impacted given that we are seeing errors. All outbound SMS that was sent from the Spruce app will eventually be delivered when our telecommunications provider's systems are operational again.It is unclear if inbound SMS to Spruce is impacted. No other functionality on Spruce has been identified to be impacted at this point. Aug 17, 2023 - 17:39 PDT