Is Spruce Health down?
Current Spruce Health status is UP

We checked the official Spruce Health Status Page 3 min. 23 sec. ago. Learn more
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Recent Spruce Health Outages and Issues

Follow the recent outages and downtime for Spruce Health in the table below.

Start Time

Type

Length

Message

Details

April 22, 2024 15:00 UTC

WARN

about 4 hours

Outbound and Inbound calls not connecting on Spruce

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Start Time

April 22, 2024 15:00 UTC

Type WARN
Affected Components

Phone Call Routing

Message

Outbound and Inbound calls not connecting on Spruce

Details

Investigating - We are receiving multiple reports of practices being unable to hear the other party on inbound and outbound calls. We are actively investigating the issue and will keep this incident page updated as we have updates to share. Apr 22, 2024 - 07:55 PDT

March 31, 2024 08:06 UTC

MAINT

about 1 hour

Database Upgrade

See more
Start Time

March 31, 2024 08:06 UTC

Type MAINT
Affected Components

Phone Call Routing

SMS Routing

Spruce app notifications

Web App

Mobile Apps

Message

Database Upgrade

Details

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar 31, 2024 - 01:00 PDT

February 22, 2024 15:40 UTC

WARN

about 5 hours

AT&T outage impacting calls and SMS on Spruce

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Start Time

February 22, 2024 15:40 UTC

Type WARN
Affected Components

Phone Call Routing

SMS Routing

Message

AT&T outage impacting calls and SMS on Spruce

Details

Identified - AT&T is currently experiencing an outage which is having the following impact.Providers with AT&T as their cell phone service provider may experience the following:- Unable to make calls from the Spruce application- Unable to receive verification codes to log in to SpruceAll providers may experience the following:- Callers using AT&T unable to call Spruce phone numbers- Texters using AT&T unable to SMS Spruce phone numbers- Providers calling patients with AT&T unable to receive callsThe following services are NOT impacted:- Exchanging secure messages, fax and email via Spruce- Video calling on Spruce Feb 22, 2024 - 07:39 PST

February 15, 2024 22:16 UTC

WARN

about 3 hours

Video calls not connecting

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Start Time

February 15, 2024 22:16 UTC

Type WARN
Affected Components

Video Calling

Message

Video calls not connecting

Details

Investigating - We are investigating an issue with video calls where patients are unable to join a video call with their provider. Feb 15, 2024 - 14:12 PST

January 09, 2024 22:30 UTC

WARN

about 1 hour

Search & Contact Filters experiencing intermittent errors and slowness

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Start Time

January 09, 2024 22:30 UTC

Type WARN
Affected Components

Mobile Apps

Web App

Message

Search & Contact Filters experiencing intermittent errors and slowness

Details

Identified - Users may be experiencing degraded performance for the following actions:- Searching for contacts or conversations: may be giving errors, returning results in a delayed manner or returning stale results- Creating conversations: maybe return errors or experiencing a lag when searching for contacts- Sending bulk messages: may be experiencing a lag where stuck in Processing state for a while or just taking longer to complete- Opening contact lists: may be returning errors or experiencing a lag in returning resultsPhone calls, video calls, exchanging messages (fax, secure, email or SMS) is NOT impacted and operating normally.We are actively working on resolving this issue and will provide an update soon. Jan 09, 2024 - 14:26 PST

2024-04-25 12:57:12 UTC UTC

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2024-04-25 12:57:12 UTC UTC

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2024-04-25 12:57:12 UTC UTC

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2024-04-25 12:57:12 UTC UTC

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2024-04-25 12:57:12 UTC UTC

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Sign Up for More Spruce Health History

StatusGator has about 1 year of Spruce Health status history.

Spruce Health Components and Services

View details of the current Spruce Health status below.

Name

Status

Details

Spruce app notifications

UP See more

Spruce Health API

UP See more

Spruce Health Fax

UP See more

Spruce Health Integrations

UP See more

Spruce Health Marketing Website

UP See more

Spruce Health Mobile Apps

UP See more

Spruce Health Phone Call Routing

UP See more

Spruce Health SMS Routing

UP See more

Spruce Health Video Calling

UP See more

Spruce Health Web App

UP See more

No outages or status changes in the last 24 hours

Spruce Health status, last 24 hours:

1:00 PM
7:00 PM
1:00 AM
7:00 AM
1:00 PM
1:00 PM
1:00 AM
1:00 PM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

Spruce Health Outage and Status History

We've been monitoring Spruce Health outages since January 26, 2023.
Here's the history of service outages we've observed from the Spruce Health Status Page:

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
3,580 status pages

About Our Spruce Health Status Page Integration

Spruce Health is a Communications and Healthcare solution that StatusGator has been monitoring since January 2023. Over the past about 1 year, we have collected data on on more than 45 outages that affected Spruce Health users. When Spruce Health publishes downtime on their status page, they do so across 10 components using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor Spruce Health to get notified when it's down, is under maintenance, or has an outage. We've sent more than 100 notifications to our users about Spruce Health incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If Spruce Health is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Spruce Health is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Spruce Health posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Spruce Health enters a pre-planned maintenance window, keeping you up to date.

Since Spruce Health publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When Spruce Health posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Spruce Health has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Spruce Health has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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