UKG Outage History

UKG UltiPro users experienced login failures when signing in to ultipro.com via SSO, with error messages such as 'An error has occurred. Please contact Ultimate Software for assistance.' The incident began at 12:10 PM UTC and lasted about 17 minutes, with reports continuing until around 12:27 PM UTC. StatusGator detected the issue from user reports starting at Dec 6, 2024 12:10 PM UTC, indicating the problem was evident in the field before any formal acknowledgment.

UKG does not maintain a public status page for UltiPro availability, and no official updates were observed during the event. Reports originated from the United States, including Chicago, IL, suggesting a US-centric impact rather than a global outage. The disruption affected users attempting to access UltiPro via SSO, reflecting a brief authentication issue with localized reporting.

UKG experienced an outage affecting sign-in and access to scheduling information. United States users reported being unable to sign in and the server not responding when loading schedules. The outage began at 5:29 AM UTC and ended at 6:09 AM UTC (roughly 40 minutes).

StatusGator detected the issue at Nov 22, 2024 5:29 AM UTC based on early user reports ahead of any formal acknowledgment. UKG has no official status page, so there were no provider updates to reference. The incident produced a small volume of reports across several US locations, including West Covina, Seattle, Milwaukee, and California.

UKG Pro sign-in page and single sign-on (SSO) authentication experienced outages, preventing many users from logging in. Users across the United States and Canada reported login failures and exceptions when attempting to access UKG Pro, indicating issues with sign-in and authentication workflows. The incident began at Nov 13, 2024 12:34 PM UTC and persisted through Nov 13, 2024 2:44 PM UTC, lasting roughly two hours.

UKG Dimensions (WFM) loading failures and UKG website access issues were reported across North America, including Canada and the United States. Users described blank pages, server errors, and slow loading when attempting to load Dimensions or access the UKG site. The incident occurred over a short window, beginning at Nov 11, 2024 2:35 PM UTC and ending at Nov 11, 2024 2:53 PM UTC, lasting about 18 minutes.

StatusGator logged an Early Warning Signal starting at Nov 11, 2024 2:35 PM UTC. There were no official status updates published by UKG for this event on a public status page.

UKG users experienced sign-in failures across web and mobile platforms, with attempts returning a Whitelabel Error Page (status=500). The issue affected authentication and SSO, preventing many from logging in and disrupting workflows such as time tracking and HR tasks. Reports came from multiple regions, including North America and Europe, indicating broad impact across both web and mobile interfaces.

Status communications from UKG were not available on an official status page during the incident. StatusGator recorded an Early Warning Signal at 2024-11-04T14:51:00Z based on user reports, suggesting login problems were evident before formal company communications. The outage spanned roughly 14:45 to 15:39 UTC, with a notable volume of user reports across locations like the United States, Canada, and parts of Europe, underscoring a global reach of the disruption.

The UKG Workforce Management service experienced an outage affecting sign-in and access, with users reporting 502 Bad Gateway and 504 errors that prevented login, clocking in, and viewing schedules. The disruption appeared to be concentrated in the United States and Canada. The incident began at Oct 29, 2024 7:17 PM UTC and was resolved by 9:48 PM UTC, lasting roughly 2 hours and 31 minutes. A high volume of user reports indicated widespread impact. StatusGator detected the issue at Oct 29, 2024 7:17 PM UTC and issued an early alert.

UKG experienced a login outage that prevented sign-ins and caused blank sign-in pages. Users reported login recognition problems and an inability to access the platform. The incident began at 6:35 PM UTC and was resolved by 7:29 PM UTC, lasting about 54 minutes. The disruption appeared to be widespread across multiple regions, affecting the authentication flow and the sign-in experience for many users.

StatusGator recorded an Early Warning Signal at Oct 17, 2024 6:35 PM UTC as users reported sign-in issues, indicating the problem prior to any provider acknowledgment. There were no additional public updates observed during the event, and the login issues were resolved by the end time noted above.

UKG experienced a brief incident affecting Time Entry and the loading of the employee table. Users reported slow or non-functional Time Entry and timeouts when loading the employee list, with intermittent server connection failures. The outage began at 4:01 PM UTC and was resolved by 4:07 PM UTC, lasting about 6 minutes. StatusGator detected the issue at Oct 15, 2024 4:01 PM UTC. UKG has no official status page, and there were no published UKG updates for this incident; a handful of user reports from multiple regions (Dallas, London, and Woodridge, IL) indicate a geographically distributed but short-lived impact.

The UKG Workforce Management (WFM) app experienced an outage that prevented loading and blocked clock-in and clock-out options. Users across the United States— including Texas, Omaha, Nebraska, and Chicago, Illinois—reported the web app would not load and time-tracking features were unavailable, disrupting daily workflows. The outage began at 8:35 PM UTC and was resolved by 9:17 PM UTC, lasting about 42 minutes. StatusGator detected the issue from user reports before any official acknowledgment, triggering an Early Warning Signal, but there were no public status updates from UKG for this incident.

UKG Pro experienced a widespread outage affecting login and app launch across web and mobile. The issue began around Jul 19, 2024 10:34 AM UTC, with users reporting the mobile and web app crashing on launch and sign-in failures. Symptoms described included being stuck on the company access code, login pages failing to load, and errors such as 'Cannot login' or 'Unable to contact server'. The outage lasted approximately 3 hours and 35 minutes, ending by 2:09 PM UTC. StatusGator detected the issue at Jul 19, 2024 10:34 AM UTC, ahead of any official acknowledgment.