Zendesk Outage History

Zendesk Sunshine Conversations on Pod 13 experienced messaging delays, affecting sending and receiving messages. Some agents may need to refresh their browser to see updated messages. The outage began at Oct 14, 2025 8:06 PM UTC and was resolved by Oct 14, 2025 11:36 PM UTC. During the incident, Zendesk issued 2 status updates on Sunshine Conversations / Core API & Webhooks and later confirmed restoration of normal operation.

Zendesk experienced an inbound email delivery issue affecting the Gmail Connector, with Gmail-originating messages not reaching Zendesk accounts. This disrupted inbound ticket creation and ticket updates via Gmail for the Support / Email channel.

Zendesk Talk experienced an outage that disrupted inbound and outbound voice calls for some customers. Users reported the error 'Talk is unavailable' when trying to place or receive calls. The disruption began on 3:36 AM UTC and affected Voice / Inbound Calls and Voice / Outbound Calls.

Zendesk's engineering team implemented a fix and advised users to refresh their browser. The provider published two status updates during the incident, describing the fix and the eventual restoration of Talk. The outage lasted approximately 37 hours and 5 minutes, ending when the status changed to up at 4:41 PM UTC.

Zendesk experienced an outage affecting Omnichannel routing on Pod 27, causing tickets to fail to route automatically. Manual routing remained available during the incident. The outage began at Oct 8, 2025 5:36 PM UTC and ended at Oct 8, 2025 7:36 PM UTC, lasting roughly 2 hours. The affected component was Support / Chat (via Support). The Zendesk status page issued 2 updates during the incident as teams investigated and then restored service.

Zendesk Analytics experienced a partial outage affecting access to dashboards and dashboard reporting. Users attempting to load analytics dashboards reported failures or degraded performance, hindering reporting workflows and the ability to share or schedule dashboards. The outage began on 7:26 AM UTC and was resolved by 12:11 PM UTC, lasting about 4 hours and 45 minutes.

Zendesk posted updates on the Analytics / Dashboard Scheduling & Sharing issue, with the engineering team actively investigating and later confirming resolution. The incident involved two status updates before the issue was resolved.

Zendesk experienced an outage impacting its Workforce Management (WFM) tools. The Workforce Management / Zendesk App and the Workforce Management / Time & Attendance components went down, causing difficulties loading WFM features for multiple customers.

The incident began at Oct 6, 2025 2:41 PM UTC and was resolved by Oct 6, 2025 3:56 PM UTC, lasting approximately 1 hour 15 minutes. Zendesk issued updates acknowledging the investigation and later restoration, with two status updates over the course of the incident.

Zendesk experienced an outage in inbound email processing, affecting customers attempting to reach Zendesk via Outlook due to a Certificate Expired or Invalid error. The issue impacted the Support / Email component, causing email delivery issues for some users. The outage began at 11:46 AM UTC and was resolved by 1:51 PM UTC, lasting about 2 hours and 5 minutes.

Zendesk reported a partial outage affecting the top-right area of the Agent Workspace, impacting the Packlink - Tymeshift and customs apps and attachments in tickets. The issue was limited to customers in Spain, hindering loading of WFM components and related ticket attachments. The outage began at Sep 1, 2025 9:06 AM UTC and was resolved by Sep 1, 2025 10:01 AM UTC, lasting approximately 54 minutes. Zendesk issued two status updates during the incident as the situation was being addressed.

Zendesk experienced an outage affecting Meta apps account integration, preventing users from linking Meta accounts with Zendesk Sunshine Conversations / Third-Party Channels. The incident began on 1:26 PM UTC and was resolved by 5:26 PM UTC, with the Sunshine Conversations / Third-Party Channels component impacted. Zendesk indicated the root cause was related to a vendor issue and that engineers were actively collaborating with the vendor to implement a fix.

Zendesk reported a brief degradation in AI Agent latency affecting AI Agents / Core Services. Customer-facing AI agent responses could have been slower, with delays approaching one minute. The incident was contained to the AI agent components with no broader service impact.

The issue began on Aug 13, 2025 3:41 PM UTC and was resolved by Aug 13, 2025 4:31 PM UTC, lasting about 50 minutes, with 2 official status updates issued during the incident as Zendesk investigated the cause.