Zendesk Outage History

Zendesk reported an issue affecting the AI Agent “ask for details” forms used through social channels, including WhatsApp. End users attempting to submit information via these forms encountered malformed forms, disrupting data collection and interactions routed through messaging apps. The incident began at 9:21 AM UTC and impacted the Support / Sunco (via Support) component. Engineers started deploying a fix around 12:31 PM UTC, and the problem was resolved when the component returned to normal operation at 1:51 PM UTC.

Zendesk experienced a brief degradation affecting the Agent Workspace and Chat components, where the Agent Workspace composer began defaulting to private internal notes instead of public messages. This disrupted public conversations and visibility for users relying on public interactions. The outage began at Feb 11, 2026 5:01 PM UTC and was resolved by Feb 11, 2026 9:46 PM UTC, lasting approximately 4 hours and 45 minutes. The incident included two official status updates as engineers investigated and implemented a fix.

The issue impacted two components: Support / Chat and Support / Agent Workspace. After investigation, updates were posted to indicate the fix, and the status returned to normal.

Zendesk QA dashboards experienced a brief degradation affecting the drill-down reporting feature, with some users seeing 4xx errors when drilling into reports. The issue was isolated to the Quality Assurance / Reporting component and did not indicate a broader Zendesk platform outage.

The incident began at 4:36 PM UTC and was resolved by 6:11 PM UTC, lasting approximately 1 hour and 35 minutes. The Zendesk status page issued two updates during the incident, identifying an external vendor as the cause and noting remediation steps to restore normal drill-down functionality.

Zendesk's Analytics / Data Exploration & Visualization (Explore) briefly experienced a data refresh outage. Customers across all Pods saw Explore datasets not refreshing, resulting in dashboards displaying stale information. The incident began at 3:26 PM UTC when the status page moved to a warning and noted investigations into the last two hours of data. The outage lasted about 1 hour and 30 minutes and was resolved by 4:56 PM UTC. The provider issued 2 status updates during the incident.

During the incident, users relying on Explore dashboards would have faced delayed or missing data. Zendesk communicated that data refresh had been restored and the Explore component returned to normal after the incident. The impact was across all Pods and affected dashboards relying on Explore datasets.

Zendesk Support reported a brief issue with the Web Widget where the scrollbar was not displaying or functioning, hindering customers from scrolling the widget and continuing conversations with agents. The incident began at 4:46 PM UTC and was resolved by 5:06 PM UTC, lasting approximately 20 minutes. Zendesk issued two status updates during the incident as engineering investigated and then remediated the problem, returning the Web Widget to normal operation. The impact was limited to the Web Widget component.

Zendesk Sunshine Conversations experienced an outage starting at Jan 20, 2026 2:41 PM UTC when WhatsApp attachments (images and audio) were not received through Sunshine Conversations. The issue was tied to authentication errors in the WhatsApp/Facebook Graph API integration path, and the impact affected users sending or receiving WhatsApp attachments within Sunshine Conversations.

Zendesk Support experienced a brief issue where tickets created and updated in Zendesk Support were not saving, causing a short disruption to agent ticket workflows in the Support / Agent Experience component. The incident began at 12:31 PM UTC and was resolved by 12:36 PM UTC, lasting about 5 minutes.

Zendesk's engineering team investigated and issued two status updates during the incident, communicating that they were actively working to resolve the save failures and confirming the resolution once service stabilized. The impact appeared limited to ticket save operations, with normal service resuming after the brief outage.

Zendesk experienced an authentication issue on pod 27, preventing agents from signing in and affecting access to the Support / API surface for that pod. The outage began at 5:36 PM UTC and was resolved by 6:11 PM UTC, lasting about 35 minutes. Zendesk published 2 status updates during the incident, noting the authentication problem and later confirming recovery.

Zendesk experienced API Usage Dashboard issues beginning at Dec 12, 2025 7:31 PM UTC, causing delays in data refresh for analytics. The incident impacted three components: Analytics / Data Extraction & Transformation, Analytics / Data Exploration & Visualization, and Services / Admin Center. The two analytics dashboards were restored by Dec 12, 2025 10:16 PM UTC, while the Admin Center remained unavailable for a longer period. The Admin Center outage persisted from Dec 12, 2025 10:16 PM UTC until Dec 15, 2025 4:51 PM UTC, totaling about 66 hours and 35 minutes. The incident included four official status updates, with user reports aligning with the disruptions.

Zendesk experienced a global service disruption with 500 Internal Server Error responses beginning at 8:50 AM UTC and ending at 9:21 AM UTC. The outage affected access to Zendesk's customer support platform, including ticketing and portals, with users reporting widespread inability to load pages and service interruptions across multiple regions. Several user comments mentioned Cloudflare as a contributing factor, indicating a third-party dependency may have been involved. The incident generated a notable volume of reports across Europe, Africa, the Americas, and Asia, signaling broad impact despite the short duration.