Zendesk outage history

Zendesk reported a brief incident where outbound email delivery to some mail providers failed with a 554 permanent rejection error. The issue affected the Support / Email component, causing outbound messages to not be sent and not retried. The team was coordinating with the impacted providers and planned updates as available. The incident began at 2:11 PM UTC and was resolved by 2:51 PM UTC.

Zendesk reported an incident affecting Voice on Pod 20, causing agents to have difficulty exiting wrap-up mode and some call recordings not attaching to tickets. This disrupted agent workflows and ticket completeness for affected interactions. The status page recommended workarounds, including manually finishing wrap-up and toggling Voice availability Off then On. Affected components included Voice / Outbound Calls and Voice / Call Recordings / Transcriptions.

The issue began at Sep 17, 2026 4:56 PM UTC and was resolved by Sep 17, 2026 6:26 PM UTC, with the disruption lasting about one and a half hours. Zendesk updates indicated recovery as the affected Voice components returned to normal operations.

Zendesk's Support / Ticketing component experienced an outage starting at 11:36 AM UTC when custom ticket statuses were deactivated and could not be reactivated across multiple pods, disrupting status visibility and ticket workflows for agents. The issue impacted how users managed and tracked tickets that relied on custom statuses.

Users experienced interruptions to Zendesk's Voice product beginning 5:26 PM UTC, with inbound and outbound calls and core call functions such as hold affected. The impact extended to multiple voice components, including Call Recordings / Transcriptions, API, Call Greetings, Voice Settings, Digital Calls, and the Sales Voice Service. The incident expanded to impact Sales voice functionality, reflecting broader telephony-related disruption across Zendesk. The issue persisted for a little over an hour as teams worked with the telephony provider to restore services.

Recovery began around 6:26 PM UTC when the telephony provider confirmed full recovery and indicated that the Sales Voice features and the Voice product should be fully operational again. By 6:31 PM UTC all affected voice components were back online, and Zendesk communicated that services were restored.

Zendesk experienced a brief partial outage affecting third-party apps and the Apps Marketplace, with some users encountering errors and timeouts when using integrated apps. The issue began at Aug 19, 2026 8:01 AM UTC and impacted the Support / Apps and Apps Marketplace components before recovery.

Zendesk's status updates indicated investigators were looking into the problem and working to restore service, and both components returned to normal operation by 8:06 AM UTC. The disruption appeared localized to the apps layer and did not indicate a broader Zendesk platform outage.

The Zendesk incident affected pods 28 and 29, causing errors across multiple products including Explore, Sell, Sunshine Conversations, Sales, and Support/SDK. The issue began with errors reported on the pods around 4:11 PM UTC and prompted Zendesk to investigate while the Sunshine Platform / Events and Profiles component entered a degraded state. Over the next half hour, updates confirmed the scope of impact and that teams were working to mitigate the problem. By 4:46 PM UTC there were early signs of recovery and Zendesk continued monitoring to ensure full restoration across all affected products.

The incident concluded with full recovery by 5:01 PM UTC when the Sunshine Platform / Events and Profiles component moved back to up, with Zendesk continuing to monitor to ensure stability.

Impact began around 10:41 AM UTC when Zendesk's Exchange Connector stopped retrying outbound emails, impairing the Support / Email component and potentially delaying outbound messages for users. The issue prompted engineering to investigate, with updates provided as they worked toward a fix.

The incident lasted about four and a half hours and was resolved at 3:06 PM UTC, with outbound email delivery returning to normal.

Zendesk Support experienced a brief outage affecting Pod 26, with the API, Agent Experience, and Ticketing components temporarily inaccessible. Impact began at 12:16 AM UTC and was resolved by 12:32 AM UTC, lasting about 15 minutes. The issue appeared isolated to Pod 26 and prevented impacted customers and internal advocates from using core Zendesk workflows during the window. Zendesk's status updates indicated the team was aware of the issue and actively investigating, with updates provided as work continued to restore access.

By the time service was restored, the affected components were brought back online and Pod 26 was operating normally again.

An access disruption affected Zendesk AI Agents for a small subset of Ultimate accounts during an Employee Service Suite update, starting at 9:11 AM UTC. The AI Agents / Core Services component was impacted, limiting access for affected users and disrupting workflows that rely on automated agents.

By 9:41 AM UTC, engineers had restored access for all identified affected accounts and the AI Agents core services returned to normal operation, marking the end of the incident after about thirty minutes.

Zendesk reported a brief outage that prevented some customers from accessing the Zendesk platform, with the Support / Ticketing component impacted. The incident began at 11:36 AM UTC and interrupted access for users trying to reach Zendesk; engineers were actively investigating and working on a fix. The status page later confirmed the issue had been resolved by 12:41 PM UTC, with the platform fully recovered by 12:46 PM UTC.