Zendesk Outage History

On {{date:2025-02-01}} Zendesk experienced a partial outage affecting Support customers hosted on POD 26. Customers saw errors across numerous Zendesk Support components, including API, Email, Chat, Ticketing, Views, Triggers & Automations, and related features, with several tools degrading or becoming unavailable. The outage began at 12:46 AM UTC and lasted about 30 minutes, ending at 1:16 AM UTC. The Zendesk status page posted two updates during the incident, noting the degraded state and subsequent restoration as services came back online.

Zendesk Support reported an incident described as Unexpected user suspensions, leading to degraded functionality across a wide range of Zendesk Support components. End-user and agent access were affected, with multiple features such as Search, SLAs, Web Widget, Macros, Triggers & Automations, Mobile Apps, Support SDK, API, Email, Chat, Talk, Explore, Sell, and Agent Workspace listed as impacted while the issue was investigated.

The incident began at Jan 31, 2025 4:46 PM UTC and was resolved by Jan 31, 2025 5:56 PM UTC, lasting about 1 hour and 10 minutes. Zendesk posted two status updates during the incident as engineers investigated and worked to remediate the suspensions, with components returning to normal by the end of the period.

Zendesk Chat experienced a brief degradation on Pod 19 starting at Jan 16, 2025 10:41 AM UTC, potentially preventing users from viewing recent chats, receiving chat export emails, and creating tickets. The issue affected 10 Chat components across the Pod 19 environment and lasted about 50 minutes, with services restored by Jan 16, 2025 11:31 AM UTC.

Zendesk published two status updates during the incident as the team worked to restore full functionality for Pod 19 customers.

The Zendesk status page reported a brief outage affecting Messaging Triggers on POD17, with customers experiencing Messaging Triggers not executing on that pod. The issue impacted 9 Chat components: Chat / Misc, Chat / API, Chat / Dashboard, Chat / Chat Widget, Chat / Static Assets, Chat / Mobile Apps, Chat / Chat SDK, Chat / Chat Conversation API, and Chat / Zendesk Advocacy Widget (via chat). The incident began at 11:51 AM UTC and was resolved by 12:11 PM UTC, lasting about 20 minutes. The provider issued 2 status updates during the incident. No user reports were recorded. Early Warning Signal: None.