1Password Outage History

1Password experienced a partial outage where Item Usage Metrics were not updating in real time across dashboards and reports. The data remained accurate, but refresh times were delayed, reducing visibility into usage across customer accounts. The issue affected eight components across multiple regions, including Enterprise / Admin console, USA/Global / Admin console, USA/Global / Events API and Reporting, Canada / Admin console, Canada / Events API and Reporting, Europe / Admin console, Europe / Events API and Reporting, and Enterprise / Events API and Reporting.

Timeline and response: The incident began at Nov 13, 2025 4:00 PM UTC with an investigation into why Item Usage Metrics were not updating in real time. A status update at Nov 13, 2025 5:00 PM UTC indicated ongoing investigation. Over the following hours and days, the status page issued updates as engineers worked to restore real-time updates. By Nov 15, 2025 1:15 AM UTC, two components had recovered to up, signaling partial recovery. The incident involved multiple status updates during its course. The incident spanned from Nov 13, 2025 4:00 PM UTC to Nov 15, 2025 1:15 AM UTC, lasting about 1 day and 9 hours for affected components.

Current state: As of Nov 15, 2025 1:15 AM UTC, two components had recovered to up. Users relying on Item Usage metrics may have experienced delays in visibility, though data remained correct; real-time updates are expected to normalize as ingest processes catch up.

1Password experienced a brief authentication degradation affecting Sign in and SSO in the USA/Global region. Users could encounter slow sign-ins or error messages while authenticating as backend endpoints showed elevated errors and latency. The incident lasted from Nov 6, 2025 8:20 PM UTC to Nov 6, 2025 9:00 PM UTC (about 40 minutes). The 1Password status page documented the incident with two updates: an initial note that investigation was underway and authentication issues were present, followed by a recovery update indicating services were returning to normal. The issue impacted authentication workflows during the window, with reports consistent with sign-in delays and occasional errors.

1Password experienced a disruption that affected Trelica users due to an upstream provider issue. The outage impacted the USA/Global / Partnership API, causing pages to load with errors, files to fail uploading or downloading, images not displaying, some integrations to fail, and workflows not to run. Admins were required to manually complete administrative tasks, and workflow runs would reprocess once service was restored. The outage began at Oct 29, 2025 6:25 PM UTC and was resolved by Oct 30, 2025 2:15 PM UTC, lasting about 19 hours and 50 minutes.

During the incident, the 1Password status page documented an initial transition from up to warn for the USA/Global / Partnership API at Oct 29, 2025 6:25 PM UTC and a subsequent change back to up at Oct 30, 2025 2:15 PM UTC. The incident prompted two official status updates as the issue was investigated and mitigated. The event underscores the impact on Trelica integrations and related workflows during the upstream provider disruption.

The incident began at 8:45 PM UTC and was resolved by 1:10 AM UTC, lasting about 4 hours and 25 minutes. MSP users attempting to access Managed Companies saw a continuous loading screen, indicating a partial outage confined to that access path rather than a service-wide failure. The issue affected the USA/Global Admin Console component. The 1Password status page recorded two updates during the incident, documenting the ongoing investigation and eventual restoration of access.

1Password experienced degraded performance when sharing items, affecting users attempting to share items in the USA/Global Access to passwords and other items. Users could see errors or slower sharing actions. The incident began at 5:05 PM UTC and was resolved by 5:35 PM UTC, lasting about 30 minutes. The issue was limited to the item-sharing workflow for the USA/Global component.

The status page issued 2 official updates during the incident as the situation evolved, before services returned to normal. The impact was centered on the USA/Global Access to passwords and other items, with no broader regional impact indicated.

1Password.com experienced intermittent performance issues starting at 10:10 AM UTC, with users encountering intermittent errors when performing actions on the service. Retrying those actions sometimes succeeded as the service recovered. The incident was linked to an upstream provider outage affecting 1Password; for updates on the upstream outage, follow https://health.aws.amazon.com/health/status. The outage affected the 1Password.com website, Sign in, and Access to passwords and other items, causing degraded experiences for users trying to sign in or access stored items.

Over the course of the incident, the 1Password status page published three official updates. The status progressed from warning to recovery, and by 7:25 PM UTC all components were back to normal. The outage lasted approximately 9 hours and 15 minutes, from 10:10 AM UTC to 7:25 PM UTC. The impact was focused on degraded performance affecting sign-in and access to stored passwords during this period.

1Password experienced degraded performance when accessing the service, causing slowdowns for users across multiple areas. The issue affected 9 components, including Admin Console, Sign in, Sign up, SSO, MFA, CLI, 1Password Connect, Billing, and syncing items between devices. Users attempting to sign in or access vaults may have faced delays or timeouts during the incident. The outage began at Sep 26, 2025 4:55 PM UTC and was resolved by Sep 26, 2025 7:55 PM UTC, lasting roughly 3 hours.

Status updates on the 1Password status page showed the incident with two official updates: the initial alert at Sep 26, 2025 4:55 PM UTC noting degraded performance and an ongoing investigation, and a follow-up at Sep 26, 2025 7:55 PM UTC confirming recovery as the service transitioned back to up.

Some users were unable to interact with the 1Password admin console, leading to sign-in errors. The issue affected 8 components spanning the Sign in and Admin Console in Europe, Canada, USA/Global, and Enterprise environments. The outage began at 3:45 PM UTC and was resolved by 5:25 PM UTC, lasting about 1 hour 40 minutes. The provider issued 2 status updates over the course of the incident.

An incident affected the admin console and sign-in across multiple regions, causing some users to be unable to interact with the admin console and sign in. The issue impacted eight components across Canada, Europe, USA/Global, and Enterprise environments (Admin console and Sign in). The outage began at Sep 24, 2025 3:05 AM UTC and was resolved by Sep 24, 2025 4:10 AM UTC, lasting about 1 hour and 5 minutes.

The 1Password status page issued two updates during the incident—initially indicating investigation and later confirming restoration of services—before returning to normal operation.

1Password experienced an issue in the provisioning invite flow that prevented accepting signup invitations. The outage affected signup across four components: Canada / Sign up, USA/Global / Sign up, Europe / Sign up, and Enterprise / Sign up, indicating a broad regional impact on onboarding. The issue began when the status page moved to a warning at 9:25 PM UTC and was resolved by 2:10 AM UTC, lasting approximately 4 hours and 45 minutes. The provider issued two status updates during the incident, first noting investigation into invite link failures and later confirming resolution.