1Password Outage History

1Password experienced degraded performance when sharing items, affecting users attempting to share items in the USA/Global Access to passwords and other items. Users could see errors or slower sharing actions. The incident began at 5:05 PM UTC and was resolved by 5:35 PM UTC, lasting about 30 minutes. The issue was limited to the item-sharing workflow for the USA/Global component.

The status page issued 2 official updates during the incident as the situation evolved, before services returned to normal. The impact was centered on the USA/Global Access to passwords and other items, with no broader regional impact indicated.

1Password.com experienced intermittent performance issues starting at 10:10 AM UTC, with users encountering intermittent errors when performing actions on the service. Retrying those actions sometimes succeeded as the service recovered. The incident was linked to an upstream provider outage affecting 1Password; for updates on the upstream outage, follow https://health.aws.amazon.com/health/status. The outage affected the 1Password.com website, Sign in, and Access to passwords and other items, causing degraded experiences for users trying to sign in or access stored items.

Over the course of the incident, the 1Password status page published three official updates. The status progressed from warning to recovery, and by 7:25 PM UTC all components were back to normal. The outage lasted approximately 9 hours and 15 minutes, from 10:10 AM UTC to 7:25 PM UTC. The impact was focused on degraded performance affecting sign-in and access to stored passwords during this period.

1Password experienced degraded performance when accessing the service, causing slowdowns for users across multiple areas. The issue affected 9 components, including Admin Console, Sign in, Sign up, SSO, MFA, CLI, 1Password Connect, Billing, and syncing items between devices. Users attempting to sign in or access vaults may have faced delays or timeouts during the incident. The outage began at Sep 26, 2025 4:55 PM UTC and was resolved by Sep 26, 2025 7:55 PM UTC, lasting roughly 3 hours.

Status updates on the 1Password status page showed the incident with two official updates: the initial alert at Sep 26, 2025 4:55 PM UTC noting degraded performance and an ongoing investigation, and a follow-up at Sep 26, 2025 7:55 PM UTC confirming recovery as the service transitioned back to up.

Some users were unable to interact with the 1Password admin console, leading to sign-in errors. The issue affected 8 components spanning the Sign in and Admin Console in Europe, Canada, USA/Global, and Enterprise environments. The outage began at 3:45 PM UTC and was resolved by 5:25 PM UTC, lasting about 1 hour 40 minutes. The provider issued 2 status updates over the course of the incident.

An incident affected the admin console and sign-in across multiple regions, causing some users to be unable to interact with the admin console and sign in. The issue impacted eight components across Canada, Europe, USA/Global, and Enterprise environments (Admin console and Sign in). The outage began at Sep 24, 2025 3:05 AM UTC and was resolved by Sep 24, 2025 4:10 AM UTC, lasting about 1 hour and 5 minutes.

The 1Password status page issued two updates during the incident—initially indicating investigation and later confirming restoration of services—before returning to normal operation.

1Password experienced an issue in the provisioning invite flow that prevented accepting signup invitations. The outage affected signup across four components: Canada / Sign up, USA/Global / Sign up, Europe / Sign up, and Enterprise / Sign up, indicating a broad regional impact on onboarding. The issue began when the status page moved to a warning at 9:25 PM UTC and was resolved by 2:10 AM UTC, lasting approximately 4 hours and 45 minutes. The provider issued two status updates during the incident, first noting investigation into invite link failures and later confirming resolution.

1Password experienced an email invitation delivery issue that prevented invites from reaching some users, disrupting onboarding and admin workflows. The problem affected the Admin Console in Canada, Europe, USA/Global, and Enterprise, with invites not being delivered to recipients. The incident began at Sep 18, 2025 8:20 PM UTC and was resolved by Sep 19, 2025 6:20 PM UTC, lasting about 22 hours.

Status updates on 1Password’s status page documented the investigation and eventual resolution, with two updates issued during the incident. This was limited to the admin console invitation flow and did not indicate a broader service outage.

1Password.com experienced errors and timeouts when submitting forms, affecting the Contact Us, Webinars, Resources, Contact Sales, and Contact Sales XAM pages. Users attempting to fill out these forms may have seen timeouts or the message “Something went wrong. Please try again or contact business@1password.com.” The issue was observed across multiple regional sites (Canada, Europe, USA/Global, and Enterprise). The outage began at 2:50 PM UTC and persisted for about 2 hours and 20 minutes, with restoration completed by 5:10 PM UTC.

An outage impacted 1Password's Europe Events API and Reporting, causing requests to the Events API to fail for customers in the EU. The issue began at 9:40 PM UTC and the service was unavailable for about 55 minutes, with restoration by 10:35 PM UTC. This disruption affected EU-based event-related functionality during the window.

The 1Password status page indicated that the issue had been identified and a fix was being deployed. The Europe / Events API and Reporting component moved from down to up after the remediation, with the incident resolved following the update at 10:35 PM UTC. The incident was contained to the EU region and involved updates to communicate mitigation and restoration to users.

1Password experienced a global sign-in outage that prevented users from signing into accounts and caused sign-in errors such as "Can’t sign in. The request took too long." The incident impacted the USA/Global Sign in component, with users across multiple regions reporting issues signing into vaults and apps. The outage lasted about 45 minutes, beginning at 8:50 PM UTC and being resolved by 9:35 PM UTC.

Status updates on the 1Password status page documented the incident as it unfolded. An Early Warning Signal was observed starting at 8:30 PM UTC and ended at 9:04 PM UTC, with StatusGator noting the lead time of roughly 20 minutes before official acknowledgment. The provider issued 2 status updates during the incident. User reports came from multiple regions, including Europe, North America, and Australia, indicating a broad, global impact.