1Password Outage History

1Password experienced an email invitation delivery issue that prevented invites from reaching some users, disrupting onboarding and admin workflows. The problem affected the Admin Console in Canada, Europe, USA/Global, and Enterprise, with invites not being delivered to recipients. The incident began at Sep 18, 2025 8:20 PM UTC and was resolved by Sep 19, 2025 6:20 PM UTC, lasting about 22 hours.

Status updates on 1Password’s status page documented the investigation and eventual resolution, with two updates issued during the incident. This was limited to the admin console invitation flow and did not indicate a broader service outage.

1Password.com experienced errors and timeouts when submitting forms, affecting the Contact Us, Webinars, Resources, Contact Sales, and Contact Sales XAM pages. Users attempting to fill out these forms may have seen timeouts or the message “Something went wrong. Please try again or contact business@1password.com.” The issue was observed across multiple regional sites (Canada, Europe, USA/Global, and Enterprise). The outage began at 2:50 PM UTC and persisted for about 2 hours and 20 minutes, with restoration completed by 5:10 PM UTC.

An outage impacted 1Password's Europe Events API and Reporting, causing requests to the Events API to fail for customers in the EU. The issue began at 9:40 PM UTC and the service was unavailable for about 55 minutes, with restoration by 10:35 PM UTC. This disruption affected EU-based event-related functionality during the window.

The 1Password status page indicated that the issue had been identified and a fix was being deployed. The Europe / Events API and Reporting component moved from down to up after the remediation, with the incident resolved following the update at 10:35 PM UTC. The incident was contained to the EU region and involved updates to communicate mitigation and restoration to users.

1Password experienced a global sign-in outage that prevented users from signing into accounts and caused sign-in errors such as "Can’t sign in. The request took too long." The incident impacted the USA/Global Sign in component, with users across multiple regions reporting issues signing into vaults and apps. The outage lasted about 45 minutes, beginning at 8:50 PM UTC and being resolved by 9:35 PM UTC.

Status updates on the 1Password status page documented the incident as it unfolded. An Early Warning Signal was observed starting at 8:30 PM UTC and ended at 9:04 PM UTC, with StatusGator noting the lead time of roughly 20 minutes before official acknowledgment. The provider issued 2 status updates during the incident. User reports came from multiple regions, including Europe, North America, and Australia, indicating a broad, global impact.

1Password experienced a partial outage affecting file uploads and downloads for users in the USA/Global region and Canada. The issue caused intermittent difficulties with uploading or downloading files, while access to passwords and other items generally remained available. The incident began on Jul 29, 2025 7:55 PM UTC and was resolved by Jul 29, 2025 9:05 PM UTC, lasting about 1 hour and 10 minutes. The service issued two status updates during the incident documenting the partial disruption and subsequent recovery efforts. Impact appeared regional to the USA/Global and Canada rather than a global outage.

1Password experienced an outage affecting Activity Log access for some users. Users could encounter failures when loading Activity Log data or generating reports, with the Enterprise / Events API and Reporting component affected. The incident began at 11:25 PM UTC and was resolved by 7:05 PM UTC, lasting about 19 hours and 40 minutes. The status page documented a fix in progress and later confirmed restoration.

1Password experienced degraded reporting for the USA/Global Events API and Reporting component, with data collection continuing but not surfaced to users. This resulted in incomplete event data for users relying on real-time event information across 1Password services. The incident began at Jul 21, 2025 3:00 PM UTC and was resolved by Jul 21, 2025 7:30 PM UTC, lasting about 4 hours and 30 minutes.

The status page shows two updates: an initial notification that the team was investigating reporting delays and that data was not currently being reported, followed by a later update announcing restoration of normal reporting. The issue affected users globally during the window and has since been resolved.

The 1Password Single Sign-On (SSO) functionality across USA/Global, Canada, Europe, and Enterprise experienced intermittent unavailability due to a downstream provider outage affecting authentication services. Internal systems remained operational, but SSO logins could fail during the incident for affected users. The outage began at Jul 14, 2025 11:00 PM UTC and was resolved by Jul 14, 2025 11:30 PM UTC, lasting about 30 minutes.

1Password experienced a billing processing delay that affected billing workflows in Europe and USA/Global regions. During the incident, customers may have experienced delays in processing billing updates such as subscription changes and invoicing. The incident began at 4:15 PM UTC and was resolved by 6:05 PM UTC, affecting two billing components: Europe / Billing and USA/Global / Billing.

The provider issued 2 status updates during the incident, and the service returned to normal after the incident ended, with the two components returning to an operational state. The outage lasted approximately 1 hour and 50 minutes.

1Password reported delays processing submissions for marketing forms across 1Password.com and regional sites (Europe, USA/Global, Canada, and Enterprise) due to an issue with a third-party provider. Users submitting for webinars, content downloads, newsletters, and sales inquiries may have experienced slower automated responses. The incident began at Jul 1, 2025 5:35 PM UTC and was resolved by Jul 2, 2025 3:25 PM UTC, lasting roughly 21 hours and 50 minutes, with the impact observed across all affected regional sites.