1Password Outage History

1Password experienced a partial outage affecting file uploads and downloads for users in the USA/Global region and Canada. The issue caused intermittent difficulties with uploading or downloading files, while access to passwords and other items generally remained available. The incident began on Jul 29, 2025 7:55 PM UTC and was resolved by Jul 29, 2025 9:05 PM UTC, lasting about 1 hour and 10 minutes. The service issued two status updates during the incident documenting the partial disruption and subsequent recovery efforts. Impact appeared regional to the USA/Global and Canada rather than a global outage.

1Password experienced an outage affecting Activity Log access for some users. Users could encounter failures when loading Activity Log data or generating reports, with the Enterprise / Events API and Reporting component affected. The incident began at 11:25 PM UTC and was resolved by 7:05 PM UTC, lasting about 19 hours and 40 minutes. The status page documented a fix in progress and later confirmed restoration.

1Password experienced degraded reporting for the USA/Global Events API and Reporting component, with data collection continuing but not surfaced to users. This resulted in incomplete event data for users relying on real-time event information across 1Password services. The incident began at Jul 21, 2025 3:00 PM UTC and was resolved by Jul 21, 2025 7:30 PM UTC, lasting about 4 hours and 30 minutes.

The status page shows two updates: an initial notification that the team was investigating reporting delays and that data was not currently being reported, followed by a later update announcing restoration of normal reporting. The issue affected users globally during the window and has since been resolved.

The 1Password Single Sign-On (SSO) functionality across USA/Global, Canada, Europe, and Enterprise experienced intermittent unavailability due to a downstream provider outage affecting authentication services. Internal systems remained operational, but SSO logins could fail during the incident for affected users. The outage began at Jul 14, 2025 11:00 PM UTC and was resolved by Jul 14, 2025 11:30 PM UTC, lasting about 30 minutes.

1Password experienced a billing processing delay that affected billing workflows in Europe and USA/Global regions. During the incident, customers may have experienced delays in processing billing updates such as subscription changes and invoicing. The incident began at 4:15 PM UTC and was resolved by 6:05 PM UTC, affecting two billing components: Europe / Billing and USA/Global / Billing.

The provider issued 2 status updates during the incident, and the service returned to normal after the incident ended, with the two components returning to an operational state. The outage lasted approximately 1 hour and 50 minutes.

1Password reported delays processing submissions for marketing forms across 1Password.com and regional sites (Europe, USA/Global, Canada, and Enterprise) due to an issue with a third-party provider. Users submitting for webinars, content downloads, newsletters, and sales inquiries may have experienced slower automated responses. The incident began at Jul 1, 2025 5:35 PM UTC and was resolved by Jul 2, 2025 3:25 PM UTC, lasting roughly 21 hours and 50 minutes, with the impact observed across all affected regional sites.

Forms on the 1Password.com website, including Webinars, Content Downloads, Newsletters, and Contact Sales, were not functioning as expected due to an issue with a third-party provider. The impact spanned multiple regional sites (Canada, Europe, USA/Global, and Enterprise). The incident began at 12:10 AM UTC and was resolved by 2:05 AM UTC.

Status updates indicated an investigation into the third-party service, with the affected components temporarily listed as degraded across the four regional websites. The status transitioned from up to warn at the start and returned to up after about 2 hours. Two official status updates were posted during the incident.

Account Administrators could not load the People view in the Enterprise / Admin Console across 1Password.com, 1Password.ca, and 1Password.eu. The outage began at Jun 13, 2025 7:10 PM UTC and was resolved by Jun 13, 2025 8:35 PM UTC, lasting about 1 hour and 25 minutes and impacting administrative workflows for user management.

The provider posted two official updates during the incident. The issue was identified, and engineers were actively deploying a fix, with the Enterprise / Admin Console transitioning from a warning state back to up after the fix was applied.

1Password in the Canada region experienced degraded performance, with loading issues and timeouts affecting 15 Canada-region components across the 1Password.com website and related services. The issue impacted Sign up, Sign in, Syncing items between devices, Saving password and other items, Access to passwords and other items, Billing, Admin console, SSO, MFA, CLI, 1Password Connect, Service Accounts, Partnership API, and Events API and Reporting, primarily in Canada.

The outage began at 12:50 AM UTC and was resolved by 1:25 AM UTC, lasting about 35 minutes. The provider issued 2 status updates during the incident and deployed a fix with monitoring ongoing.

On May 21, 2025 4:25 PM UTC, 1Password experienced a partial outage affecting the USA/Global region, impacting the 1Password.com website, Sign in, Sign up, Admin Console, SSO, and the Command Line Interface (CLI). Users faced authentication failures and slow responses, with errors such as 502/503 and upstream connect issues. The incident lasted about 25 minutes and was resolved by 4:50 PM UTC.

During the incident, the provider issued 3 status updates detailing the outage and mitigation efforts. The issue affected multiple components across the USA/Global region, primarily impacting sign-in and access to the website and admin tools until service was restored.