1Password Outage History

Forms on the 1Password.com website, including Webinars, Content Downloads, Newsletters, and Contact Sales, were not functioning as expected due to an issue with a third-party provider. The impact spanned multiple regional sites (Canada, Europe, USA/Global, and Enterprise). The incident began at 12:10 AM UTC and was resolved by 2:05 AM UTC.

Status updates indicated an investigation into the third-party service, with the affected components temporarily listed as degraded across the four regional websites. The status transitioned from up to warn at the start and returned to up after about 2 hours. Two official status updates were posted during the incident.

Account Administrators could not load the People view in the Enterprise / Admin Console across 1Password.com, 1Password.ca, and 1Password.eu. The outage began at Jun 13, 2025 7:10 PM UTC and was resolved by Jun 13, 2025 8:35 PM UTC, lasting about 1 hour and 25 minutes and impacting administrative workflows for user management.

The provider posted two official updates during the incident. The issue was identified, and engineers were actively deploying a fix, with the Enterprise / Admin Console transitioning from a warning state back to up after the fix was applied.

1Password in the Canada region experienced degraded performance, with loading issues and timeouts affecting 15 Canada-region components across the 1Password.com website and related services. The issue impacted Sign up, Sign in, Syncing items between devices, Saving password and other items, Access to passwords and other items, Billing, Admin console, SSO, MFA, CLI, 1Password Connect, Service Accounts, Partnership API, and Events API and Reporting, primarily in Canada.

The outage began at 12:50 AM UTC and was resolved by 1:25 AM UTC, lasting about 35 minutes. The provider issued 2 status updates during the incident and deployed a fix with monitoring ongoing.

On May 21, 2025 4:25 PM UTC, 1Password experienced a partial outage affecting the USA/Global region, impacting the 1Password.com website, Sign in, Sign up, Admin Console, SSO, and the Command Line Interface (CLI). Users faced authentication failures and slow responses, with errors such as 502/503 and upstream connect issues. The incident lasted about 25 minutes and was resolved by 4:50 PM UTC.

During the incident, the provider issued 3 status updates detailing the outage and mitigation efforts. The issue affected multiple components across the USA/Global region, primarily impacting sign-in and access to the website and admin tools until service was restored.

1Password carried out a scheduled maintenance window affecting the Events API and Reporting across four regions: USA/Global, Canada, Europe, and Enterprise. The maintenance began at 8:00 PM UTC and concluded at 1:05 AM UTC, lasting approximately 5 hours and 5 minutes. During the window, the affected components were listed as in maintenance, which could have temporarily limited access to event ingestion and reporting functionality for users.

Two official status updates were published during the period, documenting the start of maintenance and the restoration of services across all regions.

The 1Password web interface experienced a brief outage affecting authentication and administration features. The incident impacted six components: Sign in, Sign up, Admin console, MFA, SSO, and the CLI. The outage lasted about 30 minutes, beginning at 1:10 PM UTC and ending at 1:40 PM UTC. During this period, users were unable to sign in, create accounts, or manage sessions through the web interface.

The official status updates confirmed an active investigation and subsequent restoration as the components returned to normal. The provider issued two status updates during the incident, and services were fully restored by the end time.

1Password reported a brief issue with unlocking via Single Sign-On (SSO) related to trusting new devices. The degradation affected the Unlock with SSO flow across four regional components: Canada / SSO, Europe / SSO, Enterprise / SSO, and USA/Global / SSO. The incident began at 6:20 PM UTC and was resolved by 6:35 PM UTC, lasting about 15 minutes. The status page noted that a fix was in progress and then confirmed restoration of normal operation after two official updates.

1Password reported intermittent sign-in failures affecting Duo Security SSO login, impacting users attempting to sign in across the USA/Global and Canada regions. Authentication requests would sometimes fail before eventually succeeding, creating a partial disruption to Sign In and SSO components. The issue began on Mar 13, 2025 5:50 PM UTC and persisted for about 22 hours before being resolved on Mar 14, 2025 3:51 PM UTC.

1Password experienced intermittent sign-in issues affecting some users across multiple regions, including USA/Global, Canada, Europe, and Enterprise. Users may have encountered sign-in failures and loading problems in the 1Password app and browser extension.

The incident began at 3:55 PM UTC and lasted until 6:40 PM UTC, a duration of about 2 hours and 45 minutes. The 1Password status page issued three updates during the outage, noting ongoing investigation, a mitigation plan, and eventual restoration of sign-in capabilities across all listed regions. Sign-in errors and slow loading were observed during the event.

Sign-in functionality was restored and all regions returned to normal status by 6:40 PM UTC.

1Password experienced intermittent sign-in and web app loading issues across USA/Global, Europe, Canada, and Enterprise sign-in components. Users reported errors such as 'Can't sign in. The request took too long' and difficulties loading sections of the web app, indicating a partial outage affecting authentication and page loading.

The incident began at 4:25 PM UTC and was resolved by 6:20 PM UTC, lasting about 1 hour 55 minutes. The 1Password status page listed four affected sign-in components and included two updates as the team worked to restore full service.