1Password Outage History

1Password carried out a scheduled maintenance window affecting the Events API and Reporting across four regions: USA/Global, Canada, Europe, and Enterprise. The maintenance began at 8:00 PM UTC and concluded at 1:05 AM UTC, lasting approximately 5 hours and 5 minutes. During the window, the affected components were listed as in maintenance, which could have temporarily limited access to event ingestion and reporting functionality for users.

Two official status updates were published during the period, documenting the start of maintenance and the restoration of services across all regions.

The 1Password web interface experienced a brief outage affecting authentication and administration features. The incident impacted six components: Sign in, Sign up, Admin console, MFA, SSO, and the CLI. The outage lasted about 30 minutes, beginning at 1:10 PM UTC and ending at 1:40 PM UTC. During this period, users were unable to sign in, create accounts, or manage sessions through the web interface.

The official status updates confirmed an active investigation and subsequent restoration as the components returned to normal. The provider issued two status updates during the incident, and services were fully restored by the end time.

1Password reported a brief issue with unlocking via Single Sign-On (SSO) related to trusting new devices. The degradation affected the Unlock with SSO flow across four regional components: Canada / SSO, Europe / SSO, Enterprise / SSO, and USA/Global / SSO. The incident began at 6:20 PM UTC and was resolved by 6:35 PM UTC, lasting about 15 minutes. The status page noted that a fix was in progress and then confirmed restoration of normal operation after two official updates.

1Password reported intermittent sign-in failures affecting Duo Security SSO login, impacting users attempting to sign in across the USA/Global and Canada regions. Authentication requests would sometimes fail before eventually succeeding, creating a partial disruption to Sign In and SSO components. The issue began on Mar 13, 2025 5:50 PM UTC and persisted for about 22 hours before being resolved on Mar 14, 2025 3:51 PM UTC.

1Password experienced intermittent sign-in issues affecting some users across multiple regions, including USA/Global, Canada, Europe, and Enterprise. Users may have encountered sign-in failures and loading problems in the 1Password app and browser extension.

The incident began at 3:55 PM UTC and lasted until 6:40 PM UTC, a duration of about 2 hours and 45 minutes. The 1Password status page issued three updates during the outage, noting ongoing investigation, a mitigation plan, and eventual restoration of sign-in capabilities across all listed regions. Sign-in errors and slow loading were observed during the event.

Sign-in functionality was restored and all regions returned to normal status by 6:40 PM UTC.

1Password experienced intermittent sign-in and web app loading issues across USA/Global, Europe, Canada, and Enterprise sign-in components. Users reported errors such as 'Can't sign in. The request took too long' and difficulties loading sections of the web app, indicating a partial outage affecting authentication and page loading.

The incident began at 4:25 PM UTC and was resolved by 6:20 PM UTC, lasting about 1 hour 55 minutes. The 1Password status page listed four affected sign-in components and included two updates as the team worked to restore full service.

1Password experienced startup crashes affecting Apple devices, preventing access to vaults for some users. The issue began at Jan 23, 2025 10:50 PM UTC and was resolved by Jan 24, 2025 12:55 AM UTC, lasting roughly 2 hours and 5 minutes. Status updates indicated affected users could regain access by downloading a direct-download version of 1Password 6 or 7. The outage impacted four regional components: Enterprise, Europe, Canada, and USA/Global.

1Password experienced a partial outage affecting authentication and syncing across Europe and USA/Global regions, causing sign-in difficulties and delays in syncing items between devices. The issue was first acknowledged on the status page at Jan 23, 2025 9:55 PM UTC as a warning, with multiple components across Europe and the USA/Global region listed as affected. An initial fix was implemented and monitoring began at Jan 23, 2025 10:10 PM UTC, and by Jan 23, 2025 10:16 PM UTC the affected components had returned to normal.

1Password experienced a brief billing incident caused by a billing infrastructure update that prevented the events publisher from initializing. This led to degraded billing flows and affected the Partnerships API as well as Apple Subscription and Google Subscription events. Regions impacted included USA/Global Billing, Canada Billing, and Europe Billing. Users may have seen delays or incomplete billing-related events during this window. The incident began at Jan 15, 2025 5:11 PM UTC and was resolved by Jan 15, 2025 5:40 PM UTC, lasting about 29 minutes.

1Password documented the issue on their status page, issuing two updates during the incident and confirming remediation once the Billing Service returned to normal. The underlying cause was identified as an inability to initialize the events publisher, with actions underway to remediate.