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Current AWS Support Center status is UP

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Recent AWS Support Center Outages and Issues

Follow the recent outages and downtime for AWS Support Center in the table below.

Start Time

Type

Length

Message

Details

June 13, 2023 22:05 UTC

WARN

ongoing

Increased Error Rates and Latencies

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Start Time

June 13, 2023 22:05 UTC

Type WARN
Affected Components

AWS Support Center

N. Virginia - Amazon Transcribe

N. Virginia - Amazon EventBridge

N. Virginia - Amazon Quantum Ledger Database

N. Virginia - AWS Outposts

N. Virginia - AWS Control Tower

N. Virginia - Amazon Inspector

N. Virginia - Amazon CloudWatch Synthetics

N. Virginia - AWS CodeStar

N. Virginia - AWS Transfer Family

N. Virginia - AWS Single Sign-On

N. Virginia - Amazon Translate

N. Virginia - AWS CodePipeline

N. Virginia - Amazon FreeRTOS

N. Virginia - Amazon CodeGuru Reviewer

N. Virginia - Amazon Pinpoint

AWS Identity and Access Management

N. Virginia - Amazon CloudWatch

N. Virginia - Amazon CodeGuru Profiler

N. Virginia - Amazon Elastic Kubernetes Service

Message

Increased Error Rates and Latencies

Details

We are working to accelerate the rate at which Lambda asynchronous invocations are processed, and now estimate that the queue will be fully processed over the next hour. We expect that all queued invocations will be executed.

June 13, 2023 21:48 UTC

WARN

17 minutes

Increased Error Rates and Latencies

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Start Time

June 13, 2023 21:48 UTC

Type WARN
Affected Components

N. Virginia - Amazon EventBridge

N. Virginia - Amazon Elastic File System

AWS Support Center

N. Virginia - Amazon Comprehend

N. Virginia - Amazon CodeGuru Profiler

AWS Identity and Access Management

N. Virginia - Amazon Transcribe

N. Virginia - Amazon Quantum Ledger Database

N. Virginia - AWS Outposts

N. Virginia - AWS Control Tower

N. Virginia - Amazon Inspector

N. Virginia - Amazon CloudWatch Synthetics

N. Virginia - AWS CodeStar

N. Virginia - AWS Transfer Family

N. Virginia - Amazon Simple Queue Service

N. Virginia - AWS Single Sign-On

N. Virginia - Amazon Translate

N. Virginia - AWS CodePipeline

N. Virginia - Amazon FreeRTOS

N. Virginia - Amazon CodeGuru Reviewer

N. Virginia - Amazon Pinpoint

N. Virginia - Amazon CloudWatch

AWS Global Accelerator

N. Virginia - Amazon VPC Lattice

N. Virginia - Amazon Elastic Container Registry

N. Virginia - AWS Lambda

N. Virginia - Amazon Elastic Kubernetes Service

Message

Increased Error Rates and Latencies

Details

Lambda synchronous invocation APIs have recovered. We are still working on processing the backlog of asynchronous Lambda invocations that accumulated during the event, including invocations from other AWS services (such as SQS and EventBridge). Lambda is working to process these messages during the next few hours and during this time, we expect to see continued delays in the execution of asynchronous invocations.

December 07, 2021 23:21 UTC

WARN

over 1 year

API Error Rates in US-EAST-1

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Start Time

December 07, 2021 23:21 UTC

Type WARN
Affected Components

AWS Support Center

Message

API Error Rates in US-EAST-1

Details

API Error Rates in US-EAST-1
[9:37 AM PST] We are seeing impact to multiple AWS APIs in the US-EAST-1 Region. This issue is also affecting some of our monitoring and incident response tooling, which is delaying our ability to provide updates. We have identified the root cause and are actively working towards recovery.

[10:12 AM PST] We are seeing impact to multiple AWS APIs in the US-EAST-1 Region. This issue is also affecting some of our monitoring and incident response tooling, which is delaying our ability to provide updates. We have identified root cause of the issue causing service API and console issues in the US-EAST-1 Region, and are starting to see some signs of recovery. We do not have an ETA for full recovery at this time.

[11:26 AM PST] We are seeing impact to multiple AWS APIs in the US-EAST-1 Region. This issue is also affecting some of our monitoring and incident response tooling, which is delaying our ability to provide updates. Services impacted include: EC2, Connect, DynamoDB, Glue, Athena, Timestream, and Chime and other AWS Services in US-EAST-1. The root cause of this issue is an impairment of several network devices in the US-EAST-1 Region. We are pursuing multiple mitigation paths in parallel, and have seen some signs of recovery, but we do not have an ETA for full recovery at this time. Root logins for consoles in all AWS regions are affected by this issue, however customers can login to consoles other than US-EAST-1 by using an IAM role for authentication.

[12:34 PM PST] We continue to experience increased API error rates for multiple AWS Services in the US-EAST-1 Region. The root cause of this issue is an impairment of several network devices. We continue to work toward mitigation, and are actively working on a number of different mitigation and resolution actions. While we have observed some early signs of recovery, we do not have an ETA for full recovery. For customers experiencing issues signing-in to the AWS Management Console in US-EAST-1, we recommend retrying using a separate Management Console endpoint (such as https://us-west-2.console.aws.amazon.com/). Additionally, if you are attempting to login using root login credentials you may be unable to do so, even via console endpoints not in US-EAST-1. If you are impacted by this, we recommend using IAM Users or Roles for authentication. We will continue to provide updates here as we have more information to share.

[2:04 PM PST] We have executed a mitigation which is showing significant recovery in the US-EAST-1 Region. We are continuing to closely monitor the health of the network devices and we expect to continue to make progress towards full recovery. We still do not have an ETA for full recovery at this time.

[2:43 PM PST] We have mitigated the underlying issue that caused some network devices in the US-EAST-1 Region to be impaired. We are seeing improvement in availability across most AWS services. All services are now independently working through service-by-service recovery. We continue to work toward full recovery for all impacted AWS Services and API operations. In order to expedite overall recovery, we have temporarily disabled Event Deliveries for Amazon EventBridge in the US-EAST-1 Region. These events will still be received & accepted, and queued for later delivery.

[3:03 PM PST] Many services have already recovered, however we are working towards full recovery across services. Services like SSO, Connect, API Gateway, ECS/Fargate, and EventBridge are still experiencing impact. Engineers are actively working on resolving impact to these services.

December 07, 2021 17:11 UTC

WARN

about 6 hours

Degraded Contact Handling Increased API Error Rates Increased Error Rates

See more
Start Time

December 07, 2021 17:11 UTC

Type WARN
Affected Components

AWS Support Center

Message

Degraded Contact Handling Increased API Error Rates Increased Error Rates

Details

8:53 AM PST We are experiencing degraded Contact handling by agents in the US-EAST-1 Region.
8:57 AM PST We are currently investigating increased error rates with DynamoDB Control Plane APIs, including the Backup and Restore APIs in US-EAST-1 Region.
8:49 AM PST We are experiencing elevated error rates for EC2 APIs in the US-EAST-1 region. We have identified root cause and we are actively working towards recovery.
8:26 AM PST We are experiencing API and console issues in the US-EAST-1 Region. We have identified root cause and we are actively working towards recovery. This issue is affecting the global console landing page, which is also hosted in US-EAST-1. Customers may be able to access region-specific consoles going to https://console.aws.amazon.com/. So, to access the US-WEST-2 console, try https://us-west-2.console.aws.amazon.com/
9:01 AM PST We are investigating increased error rates for the Support Center console and Support API in the US-EAST-1 Region.

No outages or status changes in the last 24 hours

AWS Support Center status, last 24 hours:

1:00 AM
7:00 AM
1:00 PM
7:00 PM
1:00 AM
1:00 AM
1:00 PM
1:00 AM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

AWS Support Center Outage and Status History

We've been monitoring AWS Support Center outages since March 8, 2015.
Here's the history of service outages we've observed from the AWS Support Center Status Page:

July 2024

June 2024

May 2024

  • Up

  • Warn

  • Down

Instant enriched data from
3,960 status pages

About Our AWS Support Center Status Page Integration

AWS Support Center is a Cloud Infrastructure solution that StatusGator has been monitoring since March 2015. Over the past over 9 years, we have collected data on on more than 1,663 outages that affected AWS Support Center users. When AWS Support Center publishes downtime on their status page, they do so across 4,881 components and 31 groups using 3 different statuses: up, warn, and down which we use to provide granular uptime metrics and notifications.

More than 3,900 StatusGator users monitor AWS Support Center to get notified when it's down or has an outage. This makes it one of the most popular cloud infrastructure services monitored on our platform. We've sent more than 767,300 notifications to our users about AWS Support Center incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If AWS Support Center is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when AWS Support Center is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

AWS Support Center does not post separate notifications for planned maintenance work so we are unable to send notifications when maintenance windows begin. If you need AWS Support Center maintenance notifications, please email us.

AWS Support Center does not publish a feed of proactive maintenance events on their status page at this time. If they do, be sure to let us know and we'll aggregate AWS Support Center maintenance events into your unified calendar.

When AWS Support Center posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When AWS Support Center has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because AWS Support Center has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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