Box Outage History

Box conducted a scheduled resiliency test maintenance beginning at 1:00 AM UTC. During the maintenance window, a broad set of components entered maintenance mode, including Box Web Application features (Uploads/Downloads, Search, Collaboration, Preview), Box Platform APIs (Content API, Content Preview, Search, Uploads/Downloads), and desktop and mobile clients (Box Sync, Box Drive, mobile Preview/Search/Uploads-Downloads, Box Notes Web Application). The status page indicated the maintenance was in progress and updates were provided as needed. At 3:00 AM UTC the maintenance completed and affected services returned to normal operation (up). The maintenance window lasted roughly two hours and was a planned event.

Box Web Application experienced a brief degraded performance affecting Login/SSO and Uploads/Downloads. The incident began at 1:15 AM UTC and was resolved by 1:25 AM UTC, lasting about 10 minutes. The Box status page published two updates during the incident at Jan 16, 2025 1:15 AM UTC and Jan 16, 2025 1:25 AM UTC, noting the degraded state for the affected components: Login/SSO and Uploads/Downloads.

Box carried out a scheduled resiliency test maintenance affecting 13 components across Desktop, Web, API, and Mobile services. The maintenance window began at Jan 8, 2025 6:20 PM UTC and concluded at Jan 8, 2025 7:35 PM UTC, lasting about 1 hour and 15 minutes. During the window, affected components included Desktop Box Drive, Box Notes Web, Box Web App Uploads/Downloads, Collaboration, Search, and Preview, the Box Platform APIs (Content API, Content Preview, Search, Uploads/Downloads), Box Sync, and Mobile Apps (Preview, Search, Uploads/Downloads). The service posted two status updates during the maintenance and all components returned to normal after the window.