Box Outage History

Box Drive users experienced a brief outage affecting access to files. StatusGator detected the issue at Feb 19, 2025 7:38 PM UTC, with initial user reports starting around 19:30 UTC and continuing until 20:02 UTC. The outage began at 7:38 PM UTC and was resolved by 8:02 PM UTC, lasting roughly 24 minutes. Reports came from multiple North American locations, including several US states and Ontario, Canada, indicating regional impact where Box Drive could not open or upload files, while Box Online remained accessible for some users.

During a scheduled resiliency maintenance window, Box encountered a multi-service disruption that affected web, mobile, and desktop services. Users could have experienced sign-in problems, difficulty accessing content, missing previews, impaired search, and interrupted uploads or collaboration features. The incident began at 3:11 AM UTC and lasted about 1 hour and 5 minutes, with a broad set of components impacted including Login/SSO, Content API, Content Preview, Search, Collaboration, Uploads/Downloads, and mobile apps. The outage ended with restoration of several services by 4:16 AM UTC.

Box conducted a scheduled resiliency test maintenance beginning at 1:00 AM UTC. During the maintenance window, a broad set of components entered maintenance mode, including Box Web Application features (Uploads/Downloads, Search, Collaboration, Preview), Box Platform APIs (Content API, Content Preview, Search, Uploads/Downloads), and desktop and mobile clients (Box Sync, Box Drive, mobile Preview/Search/Uploads-Downloads, Box Notes Web Application). The status page indicated the maintenance was in progress and updates were provided as needed. At 3:00 AM UTC the maintenance completed and affected services returned to normal operation (up). The maintenance window lasted roughly two hours and was a planned event.

Box Web Application experienced a brief degraded performance affecting Login/SSO and Uploads/Downloads. The incident began at 1:15 AM UTC and was resolved by 1:25 AM UTC, lasting about 10 minutes. The Box status page published two updates during the incident at Jan 16, 2025 1:15 AM UTC and Jan 16, 2025 1:25 AM UTC, noting the degraded state for the affected components: Login/SSO and Uploads/Downloads.

Box carried out a scheduled resiliency test maintenance affecting 13 components across Desktop, Web, API, and Mobile services. The maintenance window began at Jan 8, 2025 6:20 PM UTC and concluded at Jan 8, 2025 7:35 PM UTC, lasting about 1 hour and 15 minutes. During the window, affected components included Desktop Box Drive, Box Notes Web, Box Web App Uploads/Downloads, Collaboration, Search, and Preview, the Box Platform APIs (Content API, Content Preview, Search, Uploads/Downloads), Box Sync, and Mobile Apps (Preview, Search, Uploads/Downloads). The service posted two status updates during the maintenance and all components returned to normal after the window.