Box outage history

A broad outage began at 2:45 AM UTC and impacted Box services across platforms, including Box Platform / API / Content API, Desktop Applications / Login/SSO, Box Web Application / Box AI, Box Platform / API / Authentication (OAuth 2.0 / JWT), Box Web Application / Box Sign, Box Web Application / Login/SSO, and Box Web Application / Uploads/Downloads. Users could encounter errors when performing common tasks such as content access, login, and file uploads, indicating a widespread impact on Box functionality.

Box experienced a brief outage that disrupted uploads and downloads across the Box Platform API's Uploads/Downloads and the Box Web Application's Uploads/Downloads, causing errors and slower performance for users uploading or downloading items. The incident began at 8:26 PM UTC and was resolved by 8:45 PM UTC as Box investigated and restored normal service for these components.

Box Shuttle and Box Shuttle Standalone experienced a brief disruption impacting access, configuration, and creation of Shuttle job details in Box Web Application / Box Shuttle and Box Shuttle Standalone. The incident began at Jul 31, 2026 11:11 AM UTC and was resolved by Jul 31, 2026 11:30 AM UTC, lasting about 20 minutes. Box indicated an ongoing investigation with remediation steps and noted improvement for Shuttle Standalone around 11:20 AM UTC before full recovery.

Box's Web Application / Uploads/Downloads experienced a minor outage that affected the upload workflow for about two hours. Users attempting to upload files to the Box web app faced failures or delays between the start of the incident at 3:01 AM UTC and the moment uploads recovered by 5:00 AM UTC.

Box documented the incident in a sequence of status updates. At 3:01 AM UTC the team noted a minor issue with uploads and began investigation. An update at 3:11 AM UTC said the underlying cause had been identified and remediation steps were underway. Further notes at 4:05 AM UTC and 4:25 AM UTC described ongoing fixes and observed improvements as the issue was addressed. By 5:00 AM UTC uploads were back to normal.

Box Hubs and the Box Web App experienced a brief outage starting at 2:20 PM UTC, with Box reporting an ongoing issue affecting Box Hubs and promising updates. The problem affected access to the Box Web Application / Box Hubs for about ten minutes and was resolved by 2:30 PM UTC. Restoration returned service to normal for the Box Web App / Box Hubs component within the same short window.

Users encountered delays in metadata updates when uploading files via Box File Requests. The issue began at 9:50 AM UTC and primarily affected the Box Web Application / Sharing (Shared Links) component, lasting roughly two hours before services returned to normal. A small number of user reports surfaced during the window, including one from Karachi, Pakistan at 11:42 AM UTC.

Box Edit outage disrupted the Desktop Applications / Box Edit / Tools component and, later, the Microsoft Office Integration. Box customers attempting to use Box Edit features may have experienced failures or degraded editing capabilities. The outage began at 9:30 PM UTC and persisted while the team investigated; Box indicated a momentary issue with Box Edit and that affected services could change during the investigation. The underlying cause was identified at 9:46 PM UTC and remediation steps were started, with the affected components restored by 9:50 PM UTC (Desktop Applications / Box Edit / Tools and Partners / Integrations / Microsoft Office Integration).

User reports started around 8:30 PM UTC and continued through the incident, with a Cleveland, Ohio user reporting the issue at 9:49 PM UTC. The signal suggests a targeted impact on Box Edit workflows rather than a full Box service outage, and the outage duration was short, ending with the restoration of affected components by 9:50 PM UTC.

Box Relay experienced a medium issue that began as a degraded condition at 4:16 AM UTC and quickly escalated to an outage by 4:20 AM UTC. The incident affected Box Relay, causing interruptions in relay operations across Box workflows and integrations. The status page indicated ongoing investigation as engineers worked to resolve the problem.

By 4:55 AM UTC, the underlying cause had been identified and remediation steps were underway. The outage persisted for a little over two hours, with service returning to normal by 6:35 AM UTC.

Users experienced degraded search and metadata query functionality beginning at 2:15 PM UTC. The issue affected Box Platform / API / Search and Box Web Application / Search, with errors or slower responses when searching items or running Metadata queries. Later updates expanded the scope to include Box Sign templates as part of the impacted search experience. The situation evolved from investigation to remediation as engineers worked to restore full functionality.

By 3:11 PM UTC, Box had identified the underlying cause and began remediation. The team reported continued efforts and observed improvement by 4:16 PM UTC, with all affected components returning to normal operation by 4:20 PM UTC.

Starting at 7:30 PM UTC, users attempting to download folders as Zip archives in Box Web App's Uploads/Downloads feature faced errors and slowness. This caused degraded download experiences for about an hour while the Box team investigated. By 7:56 PM UTC, the underlying cause was identified and remediation began, with a fix in place by 8:31 PM UTC.