Box outage history

Box briefly experienced a brief issue affecting User Engagement Reports and collaboration-related insights in the Admin Console. Some data may have been missing or out of date during the incident. The issue began at 6:10 PM UTC and impacted the Box Web Application / Enterprise Reports component.

Users attempting to create or update Box Notes experienced errors and slowness beginning at 10:10 AM UTC, as Box Notes on the Web Application moved from a warning state to a full outage. The issue persisted for about 25 minutes, with the Web Application component returning to normal by 10:36 AM UTC. During the incident, Box Notes activities such as creating and updating notes were affected for a portion of the user base.

Box Web Application / Box Sign underwent a scheduled maintenance window from 6:00 AM UTC to 8:05 AM UTC, during which access to Box Web App and Box Sign was intermittently affected. The maintenance was completed and services returned to normal after 8:05 AM UTC, per the Box status page.

Box Web Application / Enterprise Reports experienced a minor issue in Admin Reporting that led to inconsistent data in reports generated after approximately 10:30 PM UTC.

The problem began at 2:10 AM UTC, with a fix identified and a mitigation underway by 2:20 AM UTC, and the component returning to normal by 3:05 AM UTC. The impact was limited to reporting data; users relying on Admin Reporting during that window may have seen mismatches in their reports.

Users attempting to access Box Hubs via Shared Links encountered issues affecting Box Hubs and the Box Web Application. The disruption began at 8:21 AM UTC and was resolved by 10:00 AM UTC. Box's status updates indicated ongoing remediation to restore full functionality for Shared Links, with the underlying cause identified and fixes underway. A user report from Bundaberg, Australia described programs freezing when accessing Box Hubs, signaling localized impact. The outage represented a partial disruption with degraded access rather than a global outage.

The outage began at Aug 25, 2026 6:56 AM UTC when Box Zones in Japan, Japan/Singapore, and Singapore reported download failures. Downloads in these Asian regions were affected, and related download workflows in Box Platform’s API and the Box Web Application were listed as degraded (warn).

Box experienced a brief disruption affecting uploads across the Box Platform/API/Uploads/Downloads and the Box Web Application/Uploads/Downloads. During the incident, users attempting to upload items may have seen errors or slower performance. The issue began at 9:26 PM UTC and impacted the uploads workflow until the service was restored by 9:30 PM UTC.

The affected components returned to normal by 9:30 PM UTC after a short outage lasting roughly five minutes. This disruption was confined to uploads, and no related services appeared impacted once the issue was resolved.

Box users attempting to access Microsoft Office through Box experienced errors and slowness beginning at 12:36 AM UTC after Box flagged an issue with Microsoft Office Integration. The disruption also affected Box Edit, limiting access to Office documents within Box and impacting Office-related workflows for a period of time.

Box's Web Application All Files page experienced errors and slow performance for users trying to access files or folders, limiting access and navigation within that view. The issue appeared isolated to the All Files page and did not indicate a broader Box service outage.

The incident began at 11:41 AM UTC and, after remediation steps were taken, improvements were observed by 12:00 PM UTC with full recovery by 12:05 PM UTC.

A broad outage began at 2:45 AM UTC and impacted Box services across platforms, including Box Platform / API / Content API, Desktop Applications / Login/SSO, Box Web Application / Box AI, Box Platform / API / Authentication (OAuth 2.0 / JWT), Box Web Application / Box Sign, Box Web Application / Login/SSO, and Box Web Application / Uploads/Downloads. Users could encounter errors when performing common tasks such as content access, login, and file uploads, indicating a widespread impact on Box functionality.