Box Outage History

Box experienced an outage affecting FTP and SFTP logins due to CAPTCHA errors, preventing users from performing FTP/SFTP transfers. The issue impacted the FTP component and lasted from Feb 27, 2026 8:05 PM UTC to Feb 27, 2026 11:55 PM UTC, roughly 3 hours and 50 minutes. The Box status page documented multiple updates during the incident and noted a fix was implemented with ongoing monitoring as the service recovered.

Box experienced a brief outage impacting the Uploads/Downloads function in the Box Web Application. Users attempting to upload or download files during the incident may have seen failures or delays. The outage began at Feb 25, 2026 1:46 PM UTC when the Uploads/Downloads component moved from a warning state to a full outage, and a small number of user reports were noted around 1:30 PM UTC. The issue appeared isolated to the Box Web Application / Uploads/Downloads component.

Box experienced a critical outage affecting the Box Platform / API / Content API, causing API access failures for developers and integrations. The incident began at 11:35 PM UTC and was resolved by 12:15 AM UTC, lasting about 40 minutes. The Box status page documented a Critical issue and indicated ongoing remediation across the affected components.

During the incident, Box posted four status updates to communicate progress, including updates at 11:45 PM UTC and 12:05 AM UTC before confirming recovery with the final update at 12:15 AM UTC. The Content API component returned to normal by the final update, marking the end of the outage. The effects were limited to API-dependent operations within Box Platform and related services; no regional pattern was reported.

Box experienced a brief degraded performance affecting multiple Box services. The incident began at Feb 24, 2026 3:00 PM UTC and was resolved by Feb 24, 2026 4:11 PM UTC, lasting approximately 1 hour and 11 minutes. On the Box status page, the issue was described as 'Issues with Multiple Box Services' and remediation steps were taken. The provider posted 2 status updates during the incident, and services returned to normal after the final update.

An outage prevented access to Box Website (box.com) and the Box Web Application / Login/SSO due to a Cloudflare incident. Users were unable to reach the site during the disruption, with a workaround available by using app.box.com. The outage began at Feb 20, 2026 7:15 PM UTC and was resolved by Feb 20, 2026 8:40 PM UTC. The provider issued 2 status updates during the incident, describing the root cause and remediation steps. The affected components were Box Website and Box Web Application / Login/SSO, which were degraded before returning to normal. A small number of user reports were received during the event.

Box conducted a scheduled maintenance window affecting Box Platform / API / Box Sign and Box Web Application / Box Sign. The window ran from Feb 15, 2026 7:01 AM UTC to Feb 15, 2026 9:01 AM UTC UTC, and users may have experienced intermittent access or limited functionality during this period.

With the maintenance completed, the affected components returned to normal operation by Feb 15, 2026 9:01 AM UTC UTC.

Box experienced a brief partial outage affecting multiple services including Login, Public API, Uploads/Downloads, and Box Notes. Users began reporting issues around 1:30 AM UTC with the Box status page noting an ongoing investigation as 17 components entered a degraded state. The incident lasted about 35 minutes, from 1:40 AM UTC to 2:15 AM UTC.

Box issued two status updates during the incident, describing the degraded state and later restoration as affected components came back online. By 2:15 AM UTC the service had returned to normal and monitoring indicated recovery. The disruption impacted a broad set of Box users relying on login, API access, and file transfers.

Box Sign experienced a brief outage starting at 12:25 AM UTC, with the Box Web Application / Box Sign component listed as degraded while the issue was investigated. The Box team posted one official update indicating an ongoing investigation into Box Sign. The incident was resolved by 12:46 AM UTC, at which point the status returned to normal. The disruption lasted around 21 minutes and affected Box Sign functionality.

Box experienced a broad outage impacting authentication, core API endpoints, Box Notes, and other Box Platform services. Users reported sign-in failures, inability to access content, and degraded Box Notes during the incident. The outage began at 1:00 AM UTC and affected multiple components within Box Platform / API and Box Web Applications. The incident lasted roughly 3 hours and 35 minutes, with services progressively restored by 4:35 AM UTC.

Box issued status updates through its status page, acknowledging an ongoing investigation and later confirming efforts to restore services. By 4:35 AM UTC, a majority of affected components were back online, including core APIs and web applications, with restoration occurring in a phased manner across the platform.

Box conducted a scheduled maintenance window for its Web Application and Admin Console, during which access to the web UI could be limited. The maintenance began at Dec 13, 2025 1:00 AM UTC and concluded at Dec 13, 2025 4:00 AM UTC, lasting about 3 hours. This maintenance was announced in advance on Box's status page, and affected the Box Web Application / Admin Console & Functionality during the window. The incident was resolved when services returned to normal after the maintenance window.