ConnectWise Outage History

The ITBoost component within ConnectWise experienced a brief outage that made the 'Companies' module inaccessible for about 25 minutes. Access to Company records was unavailable during the period starting at 12:09 PM UTC and ending at 12:34 PM UTC. The provider issued two status updates as the service was restored, and access returned to normal after the incident.

ConnectWise conducted a scheduled maintenance window for Automate License Service and Solution Center on 2025-02-16. During this period, Automate license checks and solution downloads could be limited, affecting users attempting to install or update solutions. The officially scheduled window was 12:00 to 13:00 UTC (7:00–8:00 AM EST), with the real maintenance activity occurring within that period and lasting about 50 minutes.

From Feb 5, 2025 4:19 AM UTC a broad disruption affected ConnectWise services, starting with a scheduled maintenance window for ConnectWise NOC Services™ and ConnectWise Help Desk Services™. The incident quickly expanded to a wider set of components, including ConnectWise RMM™, BrightGauge, ConnectWise PSA™ (formerly Manage), ConnectWise CPQ™ (formerly Sell), ConnectWise Automate, and Asio (ITS Portal), with reports of degraded performance, login issues, and dataSync problems. The disruption persisted for several days, spanning roughly eight days until several components were brought back to normal operation. The event involved multiple official updates and ongoing investigations across the ConnectWise platform.

From Jan 28, 2025 7:59 PM UTC, ConnectWise began experiencing degraded performance across multiple services. Users encountered errors in ConnectWise CPQ search (Value cannot be null. Parameter name: source) and problems saving Help Desk security requests, with related disruption to the Asio Platform, ConnectWise NOC Services, End-User Portal, SSO, ConnectWise PSA, Automate, and University components. The incident persisted across several days with a series of status updates and maintenance notices, culminating in final restorations for linked services. The latest update shows NOC Services and Help Desk Services returned to up by Feb 5, 2025 4:14 AM UTC while others continued the recovery.

User reports remained limited, suggesting intermittent issues rather than a single nationwide outage.

On Jan 27, 2025 7:32 PM UTC, ConnectWise Help Desk Services began experiencing issues affecting phone, chat, email, and PSA, and intermittent Asio Platform left navigation redirects to the devices page were reported. The provider issued multiple status updates, transitioning from Investigating to Planned Maintenance to address the issue. The incident lasted roughly 10 hours, with resolution achieved by Jan 28, 2025 5:54 AM UTC. The impact was focused on ConnectWise Help Desk Services and the Asio Platform (ITS Portal).

ConnectWise SaaS Backup and BrightGauge underwent a scheduled maintenance window to deploy an enhanced Entra ID connector and backup features, including Windows LAPS support. The update required granting a new permission (Read device local credential passwords) via reauthentication to upgrade the connector. The maintenance window began on Jan 10, 2025 1:19 PM UTC and progressed through several status updates.

During the period, the maintenance spanned about 3 days and 6 hours, with two components affected and later returning to service on Jan 13, 2025 7:54 PM UTC. A small number of user reports were observed, including a note from Indianapolis around 8:25 AM UTC, but there was no widespread impact. The provider issued 4 status updates during the incident.

ConnectWise RMM's ScreenConnect remote access via the RMM Portal was briefly unavailable starting at Jan 7, 2025 7:34 PM UTC and was resolved by Jan 7, 2025 8:09 PM UTC. The outage lasted approximately 35 minutes and occurred after an integration update. During the incident, some partners could still reach machines directly through ScreenConnect, while remote access from the RMM Portal was disrupted. ConnectWise indicated a fix was being implemented and that some partners had services restored as monitoring continued.