21,228 outages in February - Here are the biggest:
There were 137 ConnectWise outages since January 2025 which are summarized below, including incident details, duration, and resolution information.
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ConnectWise announced a planned maintenance window for Documentation (ITBoost) in the EU region. The status page shows the service transitioning to maintenance at , with an expected duration of about 24 hours, during which Documentation will be unavailable in the EU region. After maintenance, any delayed syncs will be kicked off manually.
ConnectWise Documentation (ITBoost) in the AU region was unavailable during a planned maintenance window. The Documentation component remained offline for approximately six hours, beginning at and ending around . The status page described a planned maintenance window for Documentation (ITBoost) in the AU region, with delayed syncs to be kicked off manually after maintenance. The provider issued two official updates during the incident, confirming the maintenance and subsequent restoration of the Documentation service.
An incident affected ConnectWise RMM where GPUpdate activity on endpoints caused high CPU usage, leading to degraded performance for endpoints. The issue began on and was resolved by , lasting about 2 hours 5 minutes. The provider issued 2 status updates during the incident, first noting Investigating GPUpdate impact and later confirming recovery.
The ConnectWise WisePay service experienced an outage with prepayments temporarily unavailable, beginning at . Separately, ScreenConnect had a regional outage in the Canada region starting around . A follow-up update at confirmed WisePay remained unavailable. WisePay was restored by . Across the incident, the provider issued 5 status updates. A single user report from Québec noted connectivity issues.
The EU region of ConnectWise ScreenConnect experienced a regional outage that interrupted remote support sessions for customers. The outage began at with ScreenConnect becoming unavailable in the EU region, causing connection failures and preventing hosts and participants from joining sessions. User reports spanned Europe and beyond, indicating widespread disruption across the region.
ConnectWise issued three status updates during the incident, initially investigating the issue, then noting a degraded state, and finally restoring services. The outage persisted for several hours and was resolved by . StatusGator logged an Early Warning Signal starting at , providing about 42 minutes of lead time before the official acknowledgment. The incident lasted roughly 5 hours and 40 minutes and affected the ScreenConnect component in the EU region.
ConnectWise PSA Invoice Search experienced an EU-focused outage causing server errors when loading Invoices. This degraded access for EU-based partners, with at least one user in the United Kingdom reporting that PSA was not working. The PSA component showed a degraded status during the incident.
The outage began at and was resolved by , lasting about 1 hour and 15 minutes. The provider posted two updates during the incident: an initial investigation notice and a follow-up confirming recovery. The geographic impact appeared limited to EU users, with no broad disruption reported beyond that region.
ConnectWise PSA underwent a scheduled maintenance window for the 2026.3 NA update on February 19, 2026. The maintenance window ran from 10:00 PM to 11:00 PM EST (Feb 20, 2026 03:00–04:00 UTC). ConnectWise stated there should be no disruption to services, and there were no user-facing outages observed during the window; the PSA component was the only part affected. The incident lasted about 1 hour and included 2 official status updates at (start of maintenance) and (complete).
ConnectWise PSA in the European region underwent a scheduled maintenance window as part of the 2026.3 EU update. The maintenance was planned to run from to UTC, and ConnectWise indicated there should be no disruptions to any services during this period. The PSA component was the focus of the maintenance. The provider posted two status updates during the incident: the status moved from up to maintenance at and then returned to up at .
ConnectWise PSA underwent a scheduled EU maintenance window on {{date:2026-02-19}} from to . The x360Sync component briefly appeared with a warning during the window and then returned to normal. The ConnectWise status page issued two updates about the maintenance, and no disruptions to PSA services were observed during or after the window. The incident began when the page transitioned from up to warn at and returned to up at .
ConnectWise reported an investigation into issues with Automate 2026.1 Patch and Windows Control Center Installer, listing the Documentation component as affected during a maintenance window. The incident began at and was resolved by , lasting approximately 6 hours. The provider issued 2 status updates during the incident. No user reports were observed, and the impact appeared limited to the installer workflow for Automate; the Documentation component returned to up status at .
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