ConnectWise outage history

ConnectWise PSA underwent a scheduled maintenance window for the 2026.12 EU Update from 8:04 PM UTC to 9:04 PM UTC. ConnectWise noted that there should be no disruptions to services during the window, and the PSA component returned to normal operation by 9:04 PM UTC.

During a scheduled maintenance window for ConnectWise, users could experience intermittent access to the ConnectWise Asio Platform, ConnectWise NOC Services, and the End-user (Customer) Portal. The maintenance window was communicated to run from Aug 8, 2026 4:30 AM UTC to Aug 8, 2026 5:34 AM UTC, during which brief disruptions were expected as updates were applied. ConnectWise noted that all functionalities would return after the maintenance and that queued tickets and alerts would be processed once the work completed.

ConnectWise conducted scheduled maintenance for syncedtool.com, during which the x360Sync and Automate components entered maintenance. The window began at 11:04 PM UTC with x360Sync in maintenance, followed by Automate returning to up by 1:09 AM UTC and x360Sync coming back up by 2:04 AM UTC. By the end of the window, all affected components were up and operations were restored. The maintenance was communicated via ConnectWise's status updates to inform users of the planned work.

Impact began with the EU maintenance window around 1:34 AM UTC and continued into the NA window, with intermittent access to the Devices (Preview) page. The EU window ran from 1:30 AM UTC to 6:30 AM UTC UTC and the NA window from 4:30 AM UTC to 9:30 AM UTC. Other parts of the ConnectWise platform remained available, and all Devices (Preview) functionality was expected to resume after the maintenance window.

At 9:34 AM UTC, ConnectWise indicated the maintenance had completed and the Devices (Preview) page returned to normal operation.

ConnectWise ran a scheduled maintenance window for Devices (Preview) on July 31, 2026, during which some users encountered intermittent issues with the Devices page. The RMM component moved to maintenance at 12:04 PM UTC and returned to normal at 5:04 PM UTC. The maintenance window was planned from 12:00 PM UTC to 5:00 PM UTC, and users could continue to use the Devices page on the platform during the interim. A single user report arrived at 2:30 PM UTC from Rocky River, Ohio, describing a 500 Internal Server Error on ConnectWise ASIO, which aligned with the temporary access issues observed during the window.

ConnectWise carried out a scheduled maintenance window for syncedtool.ca from 12:04 AM UTC to 1:04 AM UTC. During this period, the x360Sync component was placed into maintenance and later returned to service once the window closed. The maintenance was planned and announced on the status page, and there were no indications of outages or degraded service as a result.

ConnectWise RMM experienced a brief display issue where the CPU utilization graph did not render on the Device Details page, limiting visibility into device performance for users. The incident began at 3:59 PM UTC when the status page indicated the team was investigating reports that the CPU Graph was not showing data; the issue affected the RMM component and was resolved by 4:54 PM UTC, with the dashboard returning to normal as CPU metrics reappeared. This was a localized front-end data display problem rather than a broader service outage, and operation has since stabilized.

ConnectWise carried out a scheduled maintenance window for x360Recover Manager (my.axcient.net). The window was planned from 3:00 AM UTC to 5:00 AM UTC, during which the x360Recover component could be temporarily unavailable. The status page later indicated that maintenance began at Jul 29, 2026 7:04 AM UTC and concluded by Jul 29, 2026 9:04 AM UTC, returning the service to normal. For users, this manifested as temporary access limitations to the x360Recover Manager while the maintenance was performed. The impact appears localized to this component and did not reflect a broader service disruption.

During a scheduled maintenance window for syncedtool.eu, the x360Sync component was placed into maintenance, potentially affecting syncing for syncedtool.eu. The maintenance ran from 9:04 PM UTC to 10:04 PM UTC. ConnectWise's status page confirmed the start of maintenance for syncedtool.eu and promised an update when complete. After the window, the x360Sync component returned to the normal state, and status returned to up.

ConnectWise PSA underwent a scheduled maintenance window for the 2026.11 NA update. The PSA component transitioned to maintenance around 2:04 AM UTC and was returned to normal operation by 3:04 AM UTC. The service page indicated there should be no disruptions during the maintenance, and PSA came back to full functionality shortly after the window closed, with the update completed roughly an hour after it began.