ConnectWise outage history

During a planned three-hour maintenance window affecting the ConnectWise Asio Platform, ConnectWise NOC Services, and the end-user portal in the EMEA region, users may have experienced intermittent access and degraded responsiveness. All functionalities are expected to return after the maintenance, and queued tickets and alerts will be processed. Impact began at 2:04 AM UTC and was resolved by 5:04 AM UTC.

ConnectWise scheduled a three-hour maintenance window for the APAC region on September 19, 2026 from 9:00 AM UTC to 12:00 PM UTC. During this window, users may have experienced intermittent issues with the ConnectWise Asio Platform, APAC NOC Services, and the APAC Customer Portal. All functionalities were expected to return after the maintenance, and queued tickets and alerts would be processed once complete.

Updates indicate the affected components transitioned back to up by 12:04 PM UTC, with normal operation restored shortly after. There were no notable external user reports during the window.

ConnectWise scheduled a planned maintenance window for the North America region affecting the CW Platform, NOC Services, and the End-User (Customer) Portal. The window was set for Sep 19, 2026, from 12:30 AM ET to 3:30 AM ET, which corresponds to Sep 19, 2026 4:30 AM UTC to Sep 19, 2026 7:30 AM UTC. During this time, users may experience intermittent issues with these components, and queued tickets and alerts will be processed after the window.

ConnectWise reported a partial outage affecting the availability of a subset of backups in the EMEA region due to an issue with x360Recover Replibit. Data integrity was not affected. The status page indicated the team was actively working to restore full service and that updates would follow. The incident began at 3:54 PM UTC and was resolved by 4:29 PM UTC, with service restored to full availability shortly after.

ScreenConnect DNS resolution failures prevented access to ScreenConnect services for users worldwide. Reports described DNS lookups failing, timeouts, and an inability to log in or launch remote sessions across multiple regions. Impact began around Sep 11, 2026 5:26 PM UTC and persisted through Sep 11, 2026 11:56 PM UTC.

StatusGator recorded an Early Warning Signal when ScreenConnect website not loading at Sep 11, 2026 5:26 PM UTC, indicating users were already experiencing issues before any provider update. A large volume of global user reports over the evening points to a widespread impact, affecting accessing the ScreenConnect dashboard and initiating sessions. ConnectWise did not publish public status updates during the observed window; the underlying issue appears to be DNS-related, affecting resolution of ScreenConnect domains.

ConnectWise conducted a scheduled maintenance window affecting the North America x360Recover Manager. The status page described a maintenance period on September 9 from 03:00 to 05:00, during which the x360Recover Manager (my.axcient.net) could be temporarily unavailable. The maintenance began at 7:04 AM UTC and was completed by 9:04 AM UTC, with the component returning to normal operation afterward.

ConnectWise PSA in the APAC region experienced resource allocation failures starting 12:14 AM UTC, with the status page listing an Investigating update and noting PSA Unable to assign Resources. This disruption could have blocked project scheduling and task allocation for users in APAC, affecting workflows that depend on assigning available resources.

The APAC PSA component returned to normal by 1:59 AM UTC, as the status was updated to operational. The incident represents a temporary degradation in resource assignment within ConnectWise PSA in the APAC region.

ConnectWise experienced a NAS backups issue that impacted backup operations for NAS devices across All Regions / x360Recover. The issue was first acknowledged at 6:49 PM UTC, with a notice that NAS backups were impacted and that the team was actively investigating. Users in multiple regions reported NAS backup failures or unavailability, including reports from Manchester, UK and India, indicating regional impact. The disruption lasted for about 23 hours before recovery, with services returning to normal for All Regions / x360Recover by 5:49 PM UTC.

Users faced authentication problems affecting ConnectWise Home, with login attempts failing and sessions not starting. The incident began at 5:14 PM UTC when ConnectWise Home reported login issues, followed by the ConnectWise Single Sign-On (SSO) service entering a degraded state due to intermittent login failures. The problem hindered sign-in to the ConnectWise portal and impacted authentication for connected services, causing friction for teams trying to access dashboards and tools.

Status updates described ongoing investigation and triage, with both components moving toward restoration. By 6:49 PM UTC the SSO and ConnectWise Home components had returned to normal operation, and users could sign in again without ongoing issues. The incident represented focused authentication disruption rather than a full platform outage, with user reports reflecting intermittent access during the window.

Users relying on ConnectWise experienced degraded email delivery starting at Aug 31, 2026 2:29 PM UTC, with x360Sync failing to send emails due to a third-party vendor. The problem began with x360Sync and, by 2:34 PM UTC, had expanded to include x360Cloud as the vendor-related disruption affected both components.

By 3:34 PM UTC, both x360Cloud and x360Sync had returned to normal operation. ConnectWise indicated investigations were underway during the incident, and recovery followed within that hour, restoring standard email delivery functionality.