DocuSign Outage History

DocuSign's eSignature NA4 component experienced intermittent latency and signing errors, degrading the signing experience for users. The outage began on 9:34 PM UTC and lasted about 48 minutes, with the status page highlighting a degraded condition around 9:37 PM UTC before resolution.

DocuSign published two status updates during the incident to communicate investigation and restoration, noting the service returned to normal by 10:22 PM UTC.

DocuSign CLM Salesforce ETL workflows experienced errors, impacting users relying on Salesforce ETL integrations in the CLM NA11 component. DocuSign reported investigating the issue at 10:09 PM UTC, and the status moved to a degraded state at 10:13 PM UTC. The outage lasted approximately 1 hour and 4 minutes, with the CLM NA11 component returning to normal by 11:17 PM UTC.

Two status updates were published during the incident, outlining ongoing investigation and progress toward resolution. The issue appears isolated to the CLM NA11 region and has since been resolved.

DocuSign users in the EU experienced latency and errors when using the eSign web interface starting at Mar 26, 2025 9:52 AM UTC. The issue impacted the EU region, including the eSignature component and CLM EU11 and EU21, causing slow performance and intermittent signing issues for a portion of users.

The provider issued 4 status updates as the incident unfolded, with the issue identified around 11:30 AM UTC and a fix being implemented, and services restored by 11:57 AM UTC. The outage lasted approximately 2 hours and 5 minutes.

DocuSign eSignature North America production experienced degraded performance with delays in permission changes for Web forms and Navigator users. The incident began when the status page transitioned to a warning at 8:02 PM UTC, with the provider noting an investigation at Mar 24, 2025 7:57 PM UTC. The issue affected three components (eSignature / NA1, NA2, NA3), all listed as degraded during the event. The service was tracked with two status updates while the problem persisted.

DocuSign's ESignature service experienced an outage starting at Mar 19, 2025 6:17 AM UTC, causing login errors for users attempting to access ESignature. The disruption affected multiple regional endpoints (CA, AU, NA1, NA2, NA3, NA4, EU), resulting in widespread authentication failures and users being unable to sign or load documents. The outage lasted approximately 2 hours and 30 minutes and was resolved by Mar 19, 2025 8:47 AM UTC. The DocuSign status page documented two official status changes during the incident: an initial update indicating ongoing investigation and later restoration as affected regions came back online.

DocuSign's CLM UAT environment experienced intermittent delays affecting requests, with some users reporting slowed or stalled CLM workflows. The issue transitioned to a degraded state at 3:27 AM UTC and persisted for about 35 minutes, resolving by 4:02 AM UTC. The incident appeared confined to the CLM / UAT component, with a small number of user reports indicating the impact.

DocuSign communicated via the status page, issuing 2 updates during the incident. The updates indicated an ongoing investigation and intermittent delays, followed by confirmation that the issue had been resolved and CLM UAT had returned to normal. The affected component was CLM / UAT, and there was no indication of broader service disruption.

DocuSign’s EU21 CLM component experienced degraded performance with search latency and delays in indexing documents. Users attempting to search within EU21 CLM may have faced errors or slower responses, and indexing new documents could be delayed. The issue affected the CLM / EU21 component and prompted an investigation with two official updates as the problem was addressed.

DocuSign experienced a partial outage due to issues with the Spreedly Core Transactional API, causing degraded transaction processing for workflows that rely on this integration. The incident began at Mar 15, 2025 6:17 AM UTC and was resolved by Mar 15, 2025 7:37 AM UTC, lasting about 1 hour 20 minutes. The service status page reported Partially Degraded Service during the outage, with two official updates before full restoration.

DocuSign CLM EU11 experienced a brief SFTP-related disruption affecting users in the EU11 region. SFTP operations could return errors during the incident. The issue began at Mar 14, 2025 8:12 PM UTC and was resolved by Mar 14, 2025 8:52 PM UTC, lasting roughly 40 minutes. The CLM EU11 component moved from an operational state to degraded and back as engineers investigated and resolved the problem.

Status updates: The provider issued two official updates during the incident, describing an ongoing investigation and the subsequent resolution. The outage appears to be regional to CLM EU11 and did not indicate wider impact beyond that region.

DocuSign's eSignature service in the NA2 region experienced an outage that prevented users from completing eSign actions. The incident began when the NA2 eSignature component went down, with the status showing Investigating at Mar 12, 2025 3:04 PM UTC and the outage confirmed at Mar 12, 2025 3:07 PM UTC. The issue was regional to NA2 and lasted about 1 hour and 55 minutes, with restoration observed at Mar 12, 2025 5:02 PM UTC. The provider issued two status updates during the incident and the disruption did not appear to be global, affecting only the NA2 component.