DocuSign Outage History

DocuSign CLM UAT experienced issues with conditional logic within forms, potentially affecting users who rely on conditional fields during form creation or submission. The incident began at 1:32 AM UTC and the CLM / UAT component was listed as degraded as teams investigated. The provider issued updates during the incident, indicating ongoing investigation and later restoration of normal operations.

DocuSign CLM Email Report Smart Rules experienced failures due to a file size issue, impacting delivery of email reports. The incident affected eight CLM components across NA, US, and EU regions, including CLM / NA11, CLM / NA21, CLM / US11, CLM / US12, CLM / EU11, CLM / EU21, CLM / US13, and CLM / UAT. The outage lasted from 4:52 PM UTC to 5:17 AM UTC, a span of roughly 12 hours and 25 minutes, and caused degraded reporting for users relying on email-delivered results. The provider issued 3 status updates during the incident.

On the status page, the cause was identified and a fix was in progress, with deployment to Production underway as of Apr 11, 2025 2:25 AM UTC. By the end of the incident, all affected components were restored, with the final update at Apr 11, 2025 5:17 AM UTC indicating recovery.

DocuSign experienced a brief partial outage affecting login and the ability to sign or send documents for signature, impacting the USFED eSignature and CLM US13 components. Some users were unable to log in or complete signature actions, causing degraded workflows for a portion of users during the incident.

The issue began around Apr 8, 2025 11:53 PM UTC, with the status upgraded to degraded at Apr 8, 2025 11:57 PM UTC and another update at Apr 9, 2025 12:02 AM UTC. Service restoration was reported by Apr 9, 2025 12:22 AM UTC. The outage affected 2 components and included 3 official updates from DocuSign, lasting roughly 29 minutes.

DocuSign's eSignature NA4 component experienced intermittent latency and signing errors, degrading the signing experience for users. The outage began on 9:34 PM UTC and lasted about 48 minutes, with the status page highlighting a degraded condition around 9:37 PM UTC before resolution.

DocuSign published two status updates during the incident to communicate investigation and restoration, noting the service returned to normal by 10:22 PM UTC.

DocuSign CLM Salesforce ETL workflows experienced errors, impacting users relying on Salesforce ETL integrations in the CLM NA11 component. DocuSign reported investigating the issue at 10:09 PM UTC, and the status moved to a degraded state at 10:13 PM UTC. The outage lasted approximately 1 hour and 4 minutes, with the CLM NA11 component returning to normal by 11:17 PM UTC.

Two status updates were published during the incident, outlining ongoing investigation and progress toward resolution. The issue appears isolated to the CLM NA11 region and has since been resolved.

DocuSign users in the EU experienced latency and errors when using the eSign web interface starting at Mar 26, 2025 9:52 AM UTC. The issue impacted the EU region, including the eSignature component and CLM EU11 and EU21, causing slow performance and intermittent signing issues for a portion of users.

The provider issued 4 status updates as the incident unfolded, with the issue identified around 11:30 AM UTC and a fix being implemented, and services restored by 11:57 AM UTC. The outage lasted approximately 2 hours and 5 minutes.

DocuSign eSignature North America production experienced degraded performance with delays in permission changes for Web forms and Navigator users. The incident began when the status page transitioned to a warning at 8:02 PM UTC, with the provider noting an investigation at Mar 24, 2025 7:57 PM UTC. The issue affected three components (eSignature / NA1, NA2, NA3), all listed as degraded during the event. The service was tracked with two status updates while the problem persisted.

DocuSign's ESignature service experienced an outage starting at Mar 19, 2025 6:17 AM UTC, causing login errors for users attempting to access ESignature. The disruption affected multiple regional endpoints (CA, AU, NA1, NA2, NA3, NA4, EU), resulting in widespread authentication failures and users being unable to sign or load documents. The outage lasted approximately 2 hours and 30 minutes and was resolved by Mar 19, 2025 8:47 AM UTC. The DocuSign status page documented two official status changes during the incident: an initial update indicating ongoing investigation and later restoration as affected regions came back online.

DocuSign's CLM UAT environment experienced intermittent delays affecting requests, with some users reporting slowed or stalled CLM workflows. The issue transitioned to a degraded state at 3:27 AM UTC and persisted for about 35 minutes, resolving by 4:02 AM UTC. The incident appeared confined to the CLM / UAT component, with a small number of user reports indicating the impact.

DocuSign communicated via the status page, issuing 2 updates during the incident. The updates indicated an ongoing investigation and intermittent delays, followed by confirmation that the issue had been resolved and CLM UAT had returned to normal. The affected component was CLM / UAT, and there was no indication of broader service disruption.

DocuSign’s EU21 CLM component experienced degraded performance with search latency and delays in indexing documents. Users attempting to search within EU21 CLM may have faced errors or slower responses, and indexing new documents could be delayed. The issue affected the CLM / EU21 component and prompted an investigation with two official updates as the problem was addressed.