DocuSign outage history

Users in DocuSign's CLM NA11 environment encountered errors when previewing documents, with PDFs and DocX previews failing to load and pages displaying an 'unable to load this page' message. The impact appeared regional to the North America NA11 production environment, with at least one user in Carlsbad, California reporting issues around 9:57 AM UTC. Impact began at 9:27 AM UTC and affected the document preview experience until the NA11 environment returned to normal.

DocuSign reported a brief degradation in CLM queued background processing, with items created but not progressing to completion, briefly impacting CLM usage in NA11 as queued tasks stalled or failed. Impact began at 3:07 AM UTC.

Affected systems were identified and coordinated restarts were performed, with early signs of recovery around 3:42 AM UTC and full recovery by 4:12 AM UTC.

A broad disruption affected DocuSign products across CLM, eSignature, and IAM Features with regional impact in US, EU, AU, JP1, CA and other environments. Users faced outages and degraded workflows across signing and contract management tasks as components listed under CLM, eSignature and IAM Features went down. The incident began around 10:02 PM UTC when the status page reported a service disruption and initiated monitoring. A fix was implemented and DocuSign indicated ongoing efforts to restore stability, with subsequent updates confirming continued monitoring around 10:07 PM UTC and work to restore services.

DocuSign faced a service disruption impacting signing and document workflows across multiple regions. Users reported errors when loading signature fields and advancing documents during review. The incident began around 6:27 PM UTC in the USFED environment and quickly broadened to affect eSignature, CLM, IAM, and related features across the US, EU, and AU geographies as engineers investigated.

Engineers deployed a fix and monitored results, and recovery began in the late evening. By 10:17 PM UTC many components had returned to normal operation, though some services remained degraded for a period. The disruption affected a broad set of DocuSign products, including the Connect to Salesforce integration and core signing workflows across multiple regions. The incident is tracked as Incident 6171, with an earlier Salesforce-related issue (Incident 6165) noted in the status updates.

The outage began at 4:22 PM UTC when the DocuSign Settings Service in the US region became unavailable, blocking Organization admin access and delaying Agreement Manager workflows. Signing latency and errors affected core eSignature features across the DEMO and NA regions, with multiple components experiencing degraded performance. The affected areas included eSignature / DEMO, eSignature / NA1-NA4, and IAM Features - Agreement Manager / US.

By 6:12 PM UTC a fix was implemented and monitoring continued; recovery was observed as services returned to up, with most components returning to normal operation. The incident lasted roughly two hours from the initial alert to restoration.

DocuSign experienced a partial outage that prevented some users from receiving login verification codes and password reset emails. Envelope delivery emails were not affected, and the issue primarily impacted the eSignature components NA1-NA4. The disruption began at Oct 31, 2026 10:17 PM UTC and persisted for most of the period, impacting authentication and account recovery workflows.

A fix was implemented by Nov 2, 2026 2:12 AM UTC and monitoring continued, with full restoration across NA1-NA4 achieved by Nov 2, 2026 2:37 AM UTC.

Users in DocuSign's AU eSignature region were impacted by errors affecting templates, reports, and envelope preparation starting at 2:32 AM UTC. The issues disrupted common workflows such as creating templates, generating reports, and preparing envelopes, with the incident tracked as Incident 6034. The impact appeared localized to the AU region, with no global service disruption reported.

A DocuSign Insights OCR processing issue affected multiple regional components, causing delays or unavailability of document import and OCR for some customers. All listed Insight regions—EU.C, EU.N, EU.W, NA.C, NA.E, NA.NE, and NA.W—were impacted. The issue began at 3:42 PM UTC and persisted for about three and a half hours before a fix was implemented and monitoring indicated restoration by 7:12 PM UTC.

Engineers identified the issue and implemented a fix; subsequent monitoring showed the Insights service returning to normal across the affected regions.

The DocuSign EU region saw errors when creating and managing templates, generating reports, and preparing envelopes, causing degraded functionality for affected users. These issues disrupted common workflows that rely on templates and envelope preparation. The disruption began at 9:32 AM UTC and was resolved by 4:42 PM UTC.

Status updates show ongoing investigation, a potential cause was identified and a fix deployed, and additional triage was performed as teams worked to stabilize services. A fix was implemented by 4:22 PM UTC with monitoring in progress, and EU component returned to normal by 4:42 PM UTC.

DocuSign users attempting to grant CLM access in the account admin interface experienced failures, blocking provisioning for new and existing users. The issue affected multiple CLM environments across EU, NA, AU, and US regions, disrupting onboarding and administrator workflows. The incident began at 12:22 PM UTC and continued through the afternoon as teams worked to resolve the disruption.