DocuSign Outage History

DocuSign's CLM NA21 region experienced degraded performance, causing slow page loads, errors, and timeouts for users loading pages or making API calls. The disruption appeared localized to the CLM NA21 component, with a report from a Los Angeles-area user indicating page loading issues. The incident began with an investigation around Jun 16, 2025 2:37 PM UTC and a degraded condition update at Jun 16, 2025 2:42 PM UTC. The outage lasted about 6 hours and 30 minutes, from Jun 16, 2025 2:37 PM UTC to Jun 16, 2025 9:07 PM UTC.

DocuSign CLM NA21 experienced a partial outage starting at Jun 14, 2025 1:22 AM UTC. Some users were unable to access content or execute reports within CLM, and the CLM NA21 component was listed as degraded while a fix was being implemented. The provider identified the root cause and stated a resolution was in progress, with updates posted as the investigation continued.

DocuSign's EU Trusted Service Provider in Production experienced degraded performance, with signature errors or timeouts reported by users. The incident began at Jun 6, 2025 2:32 PM UTC and the status page indicated an ongoing investigation for the EU TSP component. The provider posted two updates during the incident as engineers worked to resolve the issue. The service returned to normal by Jun 6, 2025 4:42 PM UTC, and the total duration was about 2 hours and 10 minutes. The impact appeared limited to the EU region, with no wider global impact reported.

DocuSign experienced a brief outage impacting the Spreedly Core Transactional API, a third-party service used for core transactional operations. The incident caused temporary degradation and a short interruption for actions relying on that API. The DocuSign status page listed a Minor Service Outage and tracked the component Third Party Services / Spreedly Core Transactional API. The outage began at 5:17 PM UTC and was resolved by 5:37 PM UTC, with 2 official updates published during the event. The incident lasted about 20 minutes.

The Spreedly Core Transactional API used by DocuSign experienced partial degradation for a brief period, impacting transactions processed through this API. The outage began on 3:47 PM UTC and was resolved by 3:52 PM UTC. DocuSign posted two official updates on their status page during the incident, describing the degradation and its restoration.

DocuSign experienced a regional partial outage affecting organization-based connect events notifications for some customers. The incident began at 4:32 PM UTC and was resolved by 5:57 PM UTC, lasting roughly 1 hour and 25 minutes. The impact spanned eight regional instances (AU, EU, NA1, NA2, NA3, NA4, CA, JP), and customers relying on connect events may not have received event notifications during the outage. DocuSign posted an investigation update indicating an issue across the affected regions and then restored normal notification delivery as services returned to normal. The incident involved two official status updates during the course of the outage.

DocuSign eSign PROD experienced errors when users attempted to log in or navigate the eSign site, causing a brief disruption to access. The issue affected eight regional endpoints: eSignature / NA1, NA2, NA3, NA4, CA, JP, AU, and EU, potentially impacting sign-in and page navigation for some users.

The incident began at May 25, 2025 6:27 AM UTC and was resolved by May 25, 2025 7:02 AM UTC, lasting roughly 35 minutes. The DocuSign status page issued two updates during the incident as engineers investigated and then restored normal service.

DocuSign EU IAM Navigator and eSignature experienced latency and intermittent errors when users attempted to use AI features, impacting customers in the EU region. Users may have seen slower responses or failures during AI-enabled tasks.

DocuSign CLM experienced an issue during Salesforce document generation that caused incorrect redirects, impacting seven CLM components across NA21, US12, EU11, EU21, US13, US11, and NA11. Users attempting to generate documents from Salesforce were redirected to unintended pages, hindering document creation for affected users. The incident began with an investigation around 3:09 PM UTC, escalated to a degraded state at 3:12 PM UTC, and persisted until 5:27 PM UTC when status returned to up. The provider issued 2 status updates during the incident.

DocuSign's Australia (AU) eSignature service experienced latency and navigation errors in the AU PROD environment, causing degraded site navigation for users in Australia. The degraded state began during an investigation at May 14, 2025 11:57 PM UTC, the AU eSignature component was flagged as degraded at May 15, 2025 12:02 AM UTC, and service returned to normal by May 15, 2025 1:52 AM UTC after roughly 1 hour and 50 minutes. The incident appears isolated to the AU region, and the AU eSignature component had two status updates issued during the event.