DocuSign Outage History

DocuSign eSignature experienced a brief regional degradation affecting Asia-based users' ability to access and log into eSign. The issue began at 8:57 AM UTC and was resolved by 9:22 AM UTC, lasting about 25 minutes. During the incident, multiple eSignature components across regions were listed as degraded (CA, AU, EU, NA1, NA2, NA3, NA4, JP, and DEMO) before returning to normal after the provider issued two status updates. The disruption was primarily regional to Asia, with users reporting login difficulties during the window; recovery followed the updates as status moved back to up.

DocuSign's EU eSignature service experienced a brief degradation affecting users trying to send, sign, or use Connect. The issue was being investigated starting at 7:41 PM UTC and the EU eSignature component was marked as degraded at 7:43 PM UTC. The problem was resolved by 8:12 PM UTC, with the EU eSignature service returning to normal. The incident lasted about 31 minutes.

DocuSign experienced a brief degradation in the Spreedly Core Transactional API, part of its third-party services. The issue began at 4:07 PM UTC and was resolved by 4:12 PM UTC, lasting about 5 minutes. The status page listed the incident as Partially Degraded Service and noted degradation specifically in the Third Party Services / Spreedly Core Transactional API component.

During the incident, DocuSign provided two status updates detailing the degradation and subsequent recovery as the Spreedly Core Transactional API returned to normal operation.

DocuSign's CLM NA21 region experienced degraded performance, causing slow page loads, errors, and timeouts for users loading pages or making API calls. The disruption appeared localized to the CLM NA21 component, with a report from a Los Angeles-area user indicating page loading issues. The incident began with an investigation around Jun 16, 2025 2:37 PM UTC and a degraded condition update at Jun 16, 2025 2:42 PM UTC. The outage lasted about 6 hours and 30 minutes, from Jun 16, 2025 2:37 PM UTC to Jun 16, 2025 9:07 PM UTC.

DocuSign CLM NA21 experienced a partial outage starting at Jun 14, 2025 1:22 AM UTC. Some users were unable to access content or execute reports within CLM, and the CLM NA21 component was listed as degraded while a fix was being implemented. The provider identified the root cause and stated a resolution was in progress, with updates posted as the investigation continued.

DocuSign's EU Trusted Service Provider in Production experienced degraded performance, with signature errors or timeouts reported by users. The incident began at Jun 6, 2025 2:32 PM UTC and the status page indicated an ongoing investigation for the EU TSP component. The provider posted two updates during the incident as engineers worked to resolve the issue. The service returned to normal by Jun 6, 2025 4:42 PM UTC, and the total duration was about 2 hours and 10 minutes. The impact appeared limited to the EU region, with no wider global impact reported.

DocuSign experienced a brief outage impacting the Spreedly Core Transactional API, a third-party service used for core transactional operations. The incident caused temporary degradation and a short interruption for actions relying on that API. The DocuSign status page listed a Minor Service Outage and tracked the component Third Party Services / Spreedly Core Transactional API. The outage began at 5:17 PM UTC and was resolved by 5:37 PM UTC, with 2 official updates published during the event. The incident lasted about 20 minutes.

The Spreedly Core Transactional API used by DocuSign experienced partial degradation for a brief period, impacting transactions processed through this API. The outage began on 3:47 PM UTC and was resolved by 3:52 PM UTC. DocuSign posted two official updates on their status page during the incident, describing the degradation and its restoration.

DocuSign experienced a regional partial outage affecting organization-based connect events notifications for some customers. The incident began at 4:32 PM UTC and was resolved by 5:57 PM UTC, lasting roughly 1 hour and 25 minutes. The impact spanned eight regional instances (AU, EU, NA1, NA2, NA3, NA4, CA, JP), and customers relying on connect events may not have received event notifications during the outage. DocuSign posted an investigation update indicating an issue across the affected regions and then restored normal notification delivery as services returned to normal. The incident involved two official status updates during the course of the outage.

DocuSign eSign PROD experienced errors when users attempted to log in or navigate the eSign site, causing a brief disruption to access. The issue affected eight regional endpoints: eSignature / NA1, NA2, NA3, NA4, CA, JP, AU, and EU, potentially impacting sign-in and page navigation for some users.

The incident began at May 25, 2025 6:27 AM UTC and was resolved by May 25, 2025 7:02 AM UTC, lasting roughly 35 minutes. The DocuSign status page issued two updates during the incident as engineers investigated and then restored normal service.