Is Fidel down?
Current Fidel status is WARN

We checked the official Fidel Status Page 4 min. 44 sec. ago. Learn more
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Recent Fidel Outages and Issues

Follow the recent outages and downtime for Fidel in the table below.

Start Time

Type

Length

Message

Details

May 02, 2024 16:03 UTC

WARN

ongoing

Mastercard returning errors for card re-enrolments

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Start Time

May 02, 2024 16:03 UTC

Type WARN
Affected Components

External Connectivity - Mastercard

Message

Mastercard returning errors for card re-enrolments

Details

Investigating - We have identified that Mastercard are experiencing an issue affecting card enrolments.This specifically affects cards that have previously been unenrolled from one of our programs and are now trying to re-enrol. It is due to cards being in an inconsistent state at Mastercard.The error being returned to Fidel clients is 400 - Error linking card.We're working with Mastercard to identify remediation steps and confirm resolution times. May 02, 2024 - 17:00 BST

April 29, 2024 19:33 UTC

MAINT

3 days

Delays to receive clearing messages: Visa

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Start Time

April 29, 2024 19:33 UTC

Type MAINT
Affected Components

Documentation - API Reference

Message

Delays to receive clearing messages: Visa

Details

Update - We are continuing to work with Visa on identifying a root cause and a fix for the malformed clearing message issue. Jan 29, 2024 - 09:56 GMT

April 26, 2024 18:18 UTC

WARN

3 days

Delays to receive clearing messages: Visa

See more
Start Time

April 26, 2024 18:18 UTC

Type WARN
Affected Components

Documentation - API Reference

Message

Delays to receive clearing messages: Visa

Details

Update - We are continuing to work with Visa on identifying a root cause and a fix for the malformed clearing message issue. Jan 29, 2024 - 09:56 GMT

March 26, 2024 17:53 UTC

MAINT

about 1 month

Delays to receive clearing messages: Visa

See more
Start Time

March 26, 2024 17:53 UTC

Type MAINT
Affected Components

Documentation - API Reference

Message

Delays to receive clearing messages: Visa

Details

Update - We are continuing to work with Visa on identifying a root cause and a fix for the malformed clearing message issue. Jan 29, 2024 - 09:56 GMT

March 26, 2024 16:57 UTC

WARN

about 1 hour

Delays to receive clearing messages: Visa

See more
Start Time

March 26, 2024 16:57 UTC

Type WARN
Affected Components

Documentation - API Reference

Message

Delays to receive clearing messages: Visa

Details

Update - We are continuing to work with Visa on identifying a root cause and a fix for the malformed clearing message issue. Jan 29, 2024 - 09:56 GMT

2024-05-07 00:38:07 UTC UTC

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2024-05-07 00:38:07 UTC UTC

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2024-05-07 00:38:07 UTC UTC

STATUS

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2024-05-07 00:38:07 UTC UTC

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2024-05-07 00:38:07 UTC UTC

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StatusGator has over 1 year of Fidel status history.

Fidel Components and Services

View details of the current Fidel status below.

Name

Status

Details

Fidel American Express

UP See more

Fidel API Reference

UP See more

Fidel Developer dashboard

UP See more

Fidel Documentation

UP See more

Fidel Mastercard

WARN See more

Fidel Merchant dashboard

UP See more

Fidel Mobile SDK

UP See more

Fidel Offers API

UP See more

Fidel Offers Marketplace

UP See more

Fidel Reimbursements API

UP See more

Fidel Select Transactions API

UP See more

Fidel support@fidel.uk and Help Center

UP See more

Fidel Transaction Stream API

UP See more

Fidel Virtual Card

MAINT See more

Fidel Visa

UP See more

Fidel Web SDK

UP See more

Fidel Website

UP See more

No outages or status changes in the last 24 hours

Fidel status, last 24 hours:

1:00 AM
7:00 AM
1:00 PM
7:00 PM
1:00 AM
1:00 AM
1:00 PM
1:00 AM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

Fidel Outage and Status History

We've been monitoring Fidel outages since October 10, 2022.
Here's the history of service outages we've observed from the Fidel Status Page:

Instant enriched data from
3,590 status pages

About Our Fidel Status Page Integration

Fidel is a Project Management and APIs solution that StatusGator has been monitoring since October 2022. Over the past over 1 year, we have collected data on on more than 80 outages that affected Fidel users. When Fidel publishes downtime on their status page, they do so across 17 components and 5 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor Fidel to get notified when it's down, is under maintenance, or has an outage. You can get alerts by signing up for a free StatusGator account.

If Fidel is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Fidel is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Fidel posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Fidel enters a pre-planned maintenance window, keeping you up to date.

Since Fidel publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When Fidel posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Fidel has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Fidel has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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