Is Fidel down?
Current Fidel status is UP

We checked the official Fidel Status Page 3 min. 25 sec. ago. Learn more
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Recent Fidel Outages and Issues

Follow the recent outages and downtime for Fidel in the table below.

Start Time

Type

Length

Message

Details

November 30, 2022 23:17 UTC

WARN

1 day

Minor Service Outage

See more
Start Time

November 30, 2022 23:17 UTC

Type WARN
Affected Components

Documentation - API Reference

Message

Minor Service Outage

November 29, 2022 19:48 UTC

WARN

about 19 hours

Virtual Card Failures

See more
Start Time

November 29, 2022 19:48 UTC

Type WARN
Message

Virtual Card Failures

Details

Identified - Please note that Fidel API's Visa issued Virtual Cards are currently failing. All attempted transactions will be declined for the next 48 hours and new cards will not be generated. A fix has been identified and is in process. We will update on here when the issue has been resolved. Nov 29, 2022 - 19:45 GMT

November 11, 2022 17:48 UTC

WARN

17 days

Amex Transaction Data Delays

See more
Start Time

November 11, 2022 17:48 UTC

Type WARN
Affected Components

API - Select Transactions API

Message

Amex Transaction Data Delays

Details

Identified - We are currently experiencing delays on Amex authorisation and clearing transaction data. We have escalated this to our partners at Amex and will share an update when we have a resolution. Nov 11, 2022 - 17:48 GMT

November 11, 2022 10:24 UTC

WARN

20 minutes

Program related features unavailable

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Start Time

November 11, 2022 10:24 UTC

Type WARN
Affected Components

API - Select Transactions API

Dashboards - Developer dashboard

API - Transaction Stream API

Message

Program related features unavailable

Details

Identified - We’re currently experiencing issues with program-related features. This is impacting GET requests to the /programs/{programID} endpoint as well as visual program-level features on the Fidel API Dashboard. Both Select and Stream programs are affected.The problem has been identified and a solution is being deployed to production at this time. Nov 11, 2022 - 10:23 GMT

November 08, 2022 22:48 UTC

WARN

about 19 hours

Minor Service Outage

See more
Start Time

November 08, 2022 22:48 UTC

Type WARN
Affected Components

Documentation - API Reference

Message

Minor Service Outage

2023-01-27 15:32:28 UTC UTC

STATUS

? minutes

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2023-01-27 15:32:28 UTC UTC

STATUS

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2023-01-27 15:32:28 UTC UTC

STATUS

? minutes

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2023-01-27 15:32:28 UTC UTC

STATUS

? minutes

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2023-01-27 15:32:28 UTC UTC

STATUS

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StatusGator has 4 months of Fidel status history.

Fidel Components and Services

View details of the current Fidel status below.

Name

Status

Details

Fidel American Express

UP See more

Fidel API Reference

UP See more

Fidel Developer dashboard

UP See more

Fidel Documentation

UP See more

Fidel Mastercard

UP See more

Fidel Merchant dashboard

UP See more

Fidel Mobile SDK

UP See more

Fidel Offers API

UP See more

Fidel Offers Marketplace

UP See more

Fidel Reimbursements API

UP See more

Fidel Select Transactions API

UP See more

Fidel support@fidel.uk and Help Center

UP See more

Fidel Transaction Stream API

UP See more

Fidel Virtual Card

UP See more

Fidel Visa

UP See more

Fidel Web SDK

UP See more

Fidel Website

UP See more

No outages or status changes in the last 24 hours

Fidel status, last 24 hours:

4:00 PM
10:00 PM
4:00 AM
10:00 AM
4:00 PM
4:00 PM
4:00 AM
4:00 PM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

Fidel Outage and Status History

We've been monitoring Fidel outages since October 10, 2022.
Here's the history of service outages we've observed from the Fidel Status Page:

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
2,630 status pages

About Our Fidel Status Page Integration

Fidel is an APIs and Project Management solution that StatusGator has been monitoring since October 2022. Over the past 4 months, we have collected data on on more than 13 outages that affected Fidel users. When Fidel publishes downtime on their status page, they do so across 17 components and 5 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor Fidel to get notified when it's down, is under maintenance, or has an outage. You can get alerts by signing up for a free StatusGator account.

If Fidel is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Fidel is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Fidel posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Fidel enters a pre-planned maintenance window, keeping you up to date.

Since Fidel publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When Fidel posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Fidel has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Fidel has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

Is Fidel down today?

According to its status page Fidel is currently up. You can check the most recent events in the 'Recent Outages and Issues' section above.

How can I get notified when Fidel is not working or have outages?

StatusGator can send you instant alerts by email, SMS, Slack, and more. Sign up now, it's free!

How can I find out if Fidel is having issues?

There are two main options: You can check the Fidel status page or you can subscribe to StatusGator for free alerts and notifications when their status page changes.

Fidel status page says the service is up, but I'm having issues. What's wrong?

There may be several reasons for that:

  • An outage that hasn't been communicated yet via the Fidel status page.
  • Some local issues with a small group of accounts on the service side.
  • Technical issues on your side, or problems with your software or ISP.
  • A misconfiguration on your side.

We recommend contacting Fidel customer support while checking everything on your side. You can also try Tweeting at them via @FidelHQ on Twitter. Or visit their official status page or website:

Where do you get the official Fidel status?

We use the official Fidel status page. Here are links to their status page and other helpful links.

Fidel Down?

Are you experiencing issues with Fidel? Sign up to receive notifications when Fidel publishes outages.

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