GoToConnect Outage History

GoToConnect's GoToMyPC family (GoToMyPC, Pro, Central, and Hamachi Remote Access) entered emergency maintenance starting at Dec 16, 2025 5:33 AM UTC and was restored at Dec 16, 2025 8:03 AM UTC, a duration of about 2 hours and 30 minutes. During the window, these components were placed in maintenance mode, temporarily limiting remote-access capabilities for users. The status page documented the emergency maintenance and subsequent restoration, with two official updates posted during the incident: the start of maintenance and the confirmation that GoToMyPC services were returned to normal. The incident affected the GoToMyPC suite and related remote-access services as listed on the status page.

GoToConnect conducted a scheduled maintenance window on 2025-11-24 to perform updates across Rescue and GoToAssist services, including GoTo Assist Remote Support v5, GoTo Assist Remote Support v4, and the GoTo Assist Service Desk. The maintenance began at 7:15 AM UTC and ran for about 2 hours, completing at 9:18 AM UTC. During this period, users could experience temporary interruptions to remote support and service desk functionality as components were serviced.

GoToConnect’s status page indicated two updates during the incident: one announcing the start of maintenance and another confirming restoration to normal operation. All affected components returned to normal once the maintenance window concluded.

GoToConnect is performing scheduled maintenance affecting the GoToMyPC suite (GoToMyPC, Pro, Central, and Hamachi Remote Access). The maintenance window began at Nov 16, 2025 4:33 AM UTC and ended at Nov 16, 2025 11:03 AM UTC, for a total duration of about 6 hours and 30 minutes. The provider published two updates during the incident: one to announce the start of maintenance and another to confirm completion, at which point the components returned to normal operation.

GoToConnect and a broad set of GoTo products entered a scheduled maintenance window on Nov 15, 2025. The maintenance affected GoToMyPC, Pro, Central, and Hamachi Remote Access, GoTo Connect Administration Portal, GoTo Meeting, GoTo Webinar, and Collaboration Tools (join.me), LogMeIn Resolve, Rescue and GoToAssist, and related subscription operations. Users may have experienced temporary interruptions or degraded access during the maintenance window.

The maintenance began at 4:33 AM UTC and completed at 8:03 AM UTC, lasting about 3 hours and 30 minutes. The status page posted an update at 6:03 AM UTC and later confirmed restoration at 08:03 UTC.

GoToConnect conducted a scheduled maintenance window affecting five collaboration tools: GoTo Meeting, GoTo Webinar, GoTo Training, GoTo Stage, and OpenVoice. The maintenance began at Nov 9, 2025 5:03 AM UTC and ended at Nov 9, 2025 7:03 AM UTC, during which some users may have experienced brief interruptions or degraded performance.

The status page reported two updates: an in-progress maintenance notice and a follow-up confirming restoration of services. This incident appeared limited to the maintenance window with no broad impact, and there is no indication of widespread user disruption.

GoTo Meeting, GoTo Webinar, GoTo Training, GoTo Stage, and OpenVoice experienced a scheduled maintenance window beginning at Nov 8, 2025 5:00 AM UTC and concluding at Nov 8, 2025 7:03 AM UTC, lasting about 2 hours and 3 minutes. During this window, users may have experienced temporary interruptions or degraded access to the collaboration tools. The GoTo status page showed the maintenance progressing and later resolved, with the status returning to normal at Nov 8, 2025 7:03 AM UTC. The provider issued two status updates during the incident.

GoToConnect conducted a short, scheduled maintenance window affecting five components: GoTo Meeting, GoTo Webinar, GoTo Training, OpenVoice, and GoTo Stage. The maintenance began at 5:03 AM UTC and completed by 5:08 AM UTC, lasting roughly five minutes. The incident was planned with two status updates issued by GoToConnect, and no user reports were observed during the window. Services returned to full operation after maintenance concluded.

On Oct 29, 2025 4:18 PM UTC, GoToConnect began experiencing a partial outage affecting multiple products, including GoToMyPC, Pro/Central, Hamachi (Remote Access), and related LogMeIn Resolve components such as Login, Helpdesk, and Reporting. GoToMyPC Web Access and Pro/Central access were among the impacted areas, with several Resolve features affected. The outage lasted for about 5 hours and 30 minutes and was resolved by Oct 29, 2025 9:48 PM UTC.

Status updates indicated the root cause originated from an upstream cloud provider; by 17:53 UTC Microsoft Azure was identified as the source. Engineers implemented mitigations and workarounds and continued monitoring as services returned to normal. By the final updates, all GoToConnect products were confirmed functional.

GoToMyPC and related GoToConnect components (GoToMyPC, Pro, Central, and Hamachi remote access) experienced a brief disruption during an emergency maintenance window. The maintenance began at 5:33 AM UTC and concluded at 6:03 AM UTC, lasting about 30 minutes, after which services were restored. The provider posted two status updates during the incident and then returned to normal operations.

GoTo Connect and related GoTo services experienced an unscheduled maintenance window that lasted about 1 hour, affecting 9 components across GoTo Connect and GoTo Meeting products (Deskphones, Web, Mobile, Messaging - Chat, Administration Portal, Contact Center, GoTo Meeting, GoTo Webinar, and GoTo Training). Users could have encountered outages or degraded access during the window. The outage began at 1:03 AM UTC and was resolved by 2:03 AM UTC. The provider issued two status updates during the incident, noting the maintenance in progress and later restoration of services.