GoToConnect Outage History

The GoToMyPC application experienced a brief accessibility issue affecting GoToMyPC and related Remote Access components (GoToMyPC, Pro, Central, and Hamachi). The outage began at Oct 26, 2025 10:38 AM UTC and was resolved by Oct 26, 2025 10:58 AM UTC, lasting about 20 minutes. Users attempting to access the GoToMyPC application may have encountered login or connectivity problems. During the incident, GoToConnect issued 2 status updates as engineers investigated the root cause and confirmed restoration of the affected components.

GoToConnect components GoToMyPC, Pro, Central, and Hamachi (Remote Access) underwent a scheduled maintenance window from 5:30 AM UTC to 8:08 AM UTC, during which access to these services was temporarily unavailable. The maintenance lasted about 2 hours and 38 minutes, and all affected components were restored by the end of the window. The GoToConnect status page documented the maintenance in progress and its completion with two official updates, confirming service restoration across the GoToMyPC suite.

GoTo Connect experienced a brief outage affecting outbound PSTN calls, with audio quality issues reported for callers. The issue was isolated to the GoTo Connect (Business Communication) PSTN Calls - Outbound component and did not indicate broader service impact. The outage began at 3:53 PM UTC and was resolved by 4:53 PM UTC, lasting about 1 hour as engineers investigated and implemented a fix. GoTo Connect communicated via their status page, first noting an active investigation and later confirming resolution.

An incident began at 8:19 AM UTC when the GoTo status page first signaled issues accessing the application, impacting GoTo Meeting, GoTo Webinar, GoTo Training, GoToMyPC, GoTo Resolve, and related LogMeIn Resolve components (including PSTN paths). Users may have experienced trouble launching or using these services during the outage. The incident lasted about 1 hour and 21 minutes and was resolved by 9:40 AM UTC. The GoTo status page issued three updates during the incident to communicate investigation, identification, and restoration of access.

GoToConnect reported scheduled maintenance affecting the Rescue and GoToAssist (Remote Support) / GoTo Assist Corporate component. The incident began at Oct 18, 2025 6:03 AM UTC when the component entered maintenance during the planned window and was expected to last several hours. The maintenance lasted about five hours and ended when the component returned to normal at Oct 18, 2025 11:03 AM UTC.

GoToConnect Rescue underwent a scheduled maintenance window to perform a SAML certificate update, affecting the Rescue component and GoToAssist (Remote Support). The maintenance began at Oct 13, 2025 9:03 AM UTC and concluded at Oct 13, 2025 10:03 AM UTC, lasting approximately 1 hour. The provider published 2 status updates during the window to communicate the progress and completion of the maintenance.

GoToAssist Remote Support components v5 and v4 underwent scheduled maintenance on 2025-10-13, briefly impacting remote support for GoToConnect users. The maintenance window lasted about 1 hour, beginning at 5:03 AM UTC and ending at 6:03 AM UTC. GoToConnect posted two status updates during the incident—the first to note the maintenance in progress and the second to confirm services were restored as the maintenance concluded.

GoTo Webinar and GoTo Assist Remote Support experienced degraded access beginning at 6:53 AM UTC and was resolved by 4:58 PM UTC. Users reported intermittent slowness, occasional empty unattended device lists on the web, and issues with session recordings created in the past 48 hours for GoTo Assist Remote Support v4. GoTo Webinar also reported audio quality issues during this window. The incident affected GoTo Meeting, GoTo Webinar, and Collaboration Tools services.

The GoTo team issued 4 status updates over the course of the incident as they investigated and worked toward mitigation. The service returned to normal after approximately 10 hours of degraded access.

GoTo Connect and related GoTo services experienced a broad degradation starting on 1:13 PM UTC. The incident affected multiple parts of the GoTo ecosystem, including GoTo Connect Web and VoIP calls, SMS messaging, and ancillary services such as GoTo Meeting, GoTo Webinar, GoTo Training, Openvoice, and GoTo Assist Remote Support. Users may have faced difficulty accessing the applications, loading issues, and degraded performance across features like audio and host provisioning for Pro/Central. The outage persisted through most of the following day and was resolved with a full recovery by 7:03 PM UTC.

The outage began on 8:43 AM UTC and affected access to GoTo Connect Administration Portal, GoTo Meeting, GoTo Webinar, GoTo Training, OpenVoice, and related Contact Center and Rescue/GoToAssist services. Users likely experienced difficulty launching or using these applications. The incident lasted about 3 hours and 15 minutes, with full restoration by 11:58 AM UTC.

GoTo published five status updates during the incident. The updates show ongoing investigation through the day, with engineers identifying the issue and confirming recovery for the GoTo Meeting, GoTo Webinar, GoTo Training, and OpenVoice components by 11:08 AM UTC. GoTo Connect and Rescue/GoToAssist were still under investigation at that time, and by 11:58 AM UTC all affected components were reported as up again. Affected areas included GoTo Connect Administration Portal, Contact Center (CC-Pro and Contact Center), Rescue/GoToAssist, and the GoTo Meeting/Webinar/Training/OpenVoice stack.