GoToConnect Outage History

An outage affected GoTo Connect's Call Event Reports API, causing missing notifications for queue calls and degraded reporting for users relying on queue event data. The issue impacted the GoTo API / GoTo Connect API and began at 6:28 PM UTC and was resolved by 8:28 PM UTC. The incident lasted about 2 hours, during which the status was listed as degraded. The provider issued two status updates during the incident.

The outage began at Sep 17, 2025 7:08 PM UTC and affected multiple GoTo Connect components, including Messaging - Chat, VoIP Calls (Deskphones and Web), and the Administration Portal. Users reported failing calls, missing notifications, and errors when launching the GoTo Connect app on desktop, web, or mobile. The incident also impacted Contact Center queues. The provider issued 5 status updates as engineers worked to mitigate the issues.

The outage lasted until Sep 18, 2025 6:53 PM UTC, a duration of roughly 23 hours and 45 minutes. All affected components, including GoTo Connect Mobile, Web, Deskphones, Chat, Admin Portal, and Contact Center, were restored by the final update.

GoToMyPC and related GoToConnect components (GoToMyPC, Pro, Central, and Hamachi Remote Access) were placed into a scheduled maintenance window. During this time, remote access features were temporarily unavailable. The maintenance began around 5:30 AM UTC and concluded by 8:03 AM UTC, lasting about 2 hours and 33 minutes. The provider issued two status updates: one noting that maintenance was in progress and a subsequent update confirming that services had been restored. There were no user reports observed during the window, indicating the impact was limited to the maintenance operation.

GoToConnect conducted a scheduled maintenance window impacting the GoToMyPC, Pro, Central, and Hamachi (Remote Access) components. The maintenance began at Aug 25, 2025 5:33 AM UTC and completed at Aug 25, 2025 8:03 AM UTC, for a total duration of about 2 hours and 30 minutes. The status page showed the affected components as GoToMyPC, Pro, Central, and Hamachi (Remote Access), with the incident transitioning from maintenance in progress to normal operation. The provider issued two status updates during the window.

GoTo Connect experienced a brief partial outage affecting outbound calls on VoIP phones and PSTN. The incident began with an investigation and the status was updated to a partial outage at Aug 25, 2025 3:43 AM UTC, with service restored by 4:38 AM UTC. The outage lasted about 55 minutes and impacted outbound calling across GoTo Connect components. GoTo Connect issued status updates during the incident and subsequently restored full service.

GoToConnect carried out a scheduled maintenance window affecting Rescue and GoToAssist (Remote Support) / GoTo Assist Service Desk. The maintenance began at 5:30 AM UTC and concluded at 8:38 AM UTC, for a duration of approximately 3 hours and 8 minutes. The GoToAssist Service Desk component was listed as in maintenance during this window. This was planned activity with no broader impact on other GoToConnect services.

GoToConnect posted two official updates during the window: an in-progress notice and a follow-up confirming the service was back to normal at 8:38 AM UTC. No user reports were recorded during the maintenance.

GoToConnect conducted a scheduled maintenance window affecting Rescue and GoToAssist (Remote Support) / GoTo Assist Service Desk. The maintenance window began at 5:33 AM UTC and ended at 8:33 AM UTC, with two official updates documenting the start and completion of the work. The maintenance was planned and not a service outage, and GoToConnect services were returned to normal after the window.

GoTo Connect reported a brief outage affecting inbound PSTN calls for customers in Brazil. The incident began at Aug 20, 2025 6:03 PM UTC and inbound calls were restored by Aug 20, 2025 6:23 PM UTC. In tandem, Grasshopper faced issues with the web portal and outbound calls, starting at Aug 20, 2025 6:23 PM UTC and lasting until Aug 20, 2025 7:38 PM UTC. The GoTo Connect inbound disruption targeted Brazil and did not appear to be a global outage, while Grasshopper users experienced portal and outbound call problems during the same window. The provider issued three updates during the incident, documenting investigation progress and restoration steps. Overall, all services returned to normal by Aug 20, 2025 7:38 PM UTC. The GoTo Connect impact was brief (about 20 minutes) and the Grasshopper disruption lasted roughly 75 minutes.

GoToConnect components GoToMyPC, Pro, Central, and Hamachi (Remote Access) were placed in a scheduled maintenance window from Aug 11, 2025 5:33 AM UTC to Aug 11, 2025 8:03 AM UTC. During this window, these components were listed as undergoing maintenance, and user access may have been temporarily affected. There were no user-reported issues during the incident. The maintenance lasted approximately 2 hours 30 minutes. The provider issued 2 status updates during the incident.

The GoTo Connect Administration Portal experienced a scheduled maintenance window from 2:00 AM UTC to 3:03 AM UTC, during which administration tasks were briefly unavailable. The maintenance lasted about 1 hour and 3 minutes. End users attempting to access the Admin Portal may have seen a temporary disruption while the page was in maintenance. The GoTo Connect status page documented the window with updates signaling the in progress maintenance and the subsequent restoration of the service.

The incident involved two official status updates on the GoTo Connect status page, reflecting the maintenance period and the return to normal operation for the Administration Portal.