GoToConnect Outage History

GoToConnect conducted a scheduled maintenance window affecting GoToMyPC, Pro, Central, and Hamachi (Remote Access). During the window, users could experience temporary unavailability of GoToMyPC and related features. The maintenance began at Aug 3, 2025 4:33 AM UTC and concluded at Aug 3, 2025 10:03 AM UTC, lasting about 5 hours and 30 minutes.

The GoToConnect status page showed the transition from up to maintenance at the start and back to up on completion, with two official updates issued during the incident, reflecting the work to complete the maintenance.

GoToConnect carried out a scheduled maintenance window impacting GoToMyPC, Pro, Central, and Hamachi (Remote Access) / GoToMyPC. The maintenance began at 4:38 AM UTC and concluded at 10:33 AM UTC, lasting about 5 hours and 55 minutes. During this window, GoToMyPC-related services were under maintenance while the components were updated. The GoToConnect team published two official updates during the incident, guiding users through the maintenance and confirming restoration of services.

GoTo Connect reported a brief outage affecting inbound and outbound VoIP calls on GoTo App (mobile) and GoTo Connect Web. The issue began at Jul 31, 2025 2:58 PM UTC and was resolved by Jul 31, 2025 3:13 PM UTC, lasting about 15 minutes. The GoTo Connect engineering team investigated and issued updates noting the investigation and restoration of services. A single user report from Kuala Lumpur at 3:01 PM UTC described inability to place outbound calls. The incident affected a subset of users and involved the GoTo Connect Mobile and GoTo Connect Web components of VoIP Calls; services were restored quickly with minimal broader impact.

GoToConnect GoToMyPC experienced a brief degraded experience affecting the GoToMyPC Mycomputer Page. The issue began at 2:04 PM UTC and GoToMyPC engineers initiated an investigation. The incident impacted GoToMyPC, Pro, Central, and Hamachi (Remote Access). The provider issued two status updates during the incident and the service was restored by 4:08 PM UTC. Users attempting to load the GoToMyPC Mycomputer Page may have experienced slower loads or intermittent access during the approximately 2-hour window.

GoToConnect experienced a scheduled maintenance window affecting GoToMyPC, Pro, Central, and Hamachi (Remote Access). The maintenance began at 5:33 AM UTC and ended at 8:03 AM UTC, lasting about 2 hours and 30 minutes and causing a temporary service interruption for the listed components.

An APAC-only incident caused multiple inbound call notifications in the GoTo Connect app. The issue began at Jul 24, 2025 1:43 AM UTC and was resolved by Jul 24, 2025 4:38 AM UTC, lasting roughly 2 hours and 55 minutes. The problem affected GoTo Connect Web, PSTN Inbound, and GoTo Connect Mobile initially, with Deskphones affected later during the investigation. GoTo Connect issued four status updates as engineers investigated and then confirmed restoration, with services returned to full functionality by the end of the incident.

GoToConnect conducted a scheduled maintenance window affecting Rescue and GoToAssist (Remote Support) services, including Rescue, Rescue Live Guide, and Rescue Live Lens. The maintenance began at Jul 22, 2025 8:03 AM UTC and concluded at Jul 22, 2025 2:03 PM UTC, a span of roughly 6 hours during which the affected components were in maintenance mode and users may have experienced limited access.

During this window, the provider issued two official status updates to communicate progress and completion. Normal operation resumed when the status changed back to up for the involved components.

GoToConnect experienced a brief login issue affecting Pro and Central customers attempting to sign in to GoToMyPC, Pro, Central, and Hamachi (Remote Access). The incident began around 5:30 AM UTC with a confirmation that investigators were looking into reports of a 'D error' during login at 5:33 AM UTC. The issue was resolved by 5:43 AM UTC.

GoToConnect ran a scheduled maintenance window impacting Rescue and GoToAssist Remote Support components, plus Pro/Central. Users may have experienced temporary unavailability or degraded access to these services during the maintenance. The maintenance started at 4:00 PM UTC and completed by 8:08 PM UTC, affecting Rescue, GoToAssist Remote Support, and Pro/Central components. The provider issued 2 status updates documenting the progress and restoration of services.

On 2025-06-21, GoTo Connect and related services experienced a scheduled maintenance window affecting nine components across the GoTo Connect family, from 06:03 UTC to 08:03 UTC. The maintenance impacted GoTo Connect Admin Portal, GoTo Meeting/Join.Me, LogMeIn Resolve/Reporting, Rescue and GoToAssist components (Rescue, Rescue Live Guide, Rescue Live Lens), and GoToMyPC family (Pro/Central, GoToMyPC, Hamachi). The provider’s status page indicated the work was planned and that updates would be provided as necessary. The incident concluded with all components returning to an operational state.