GoToConnect Outage History

GoToConnect underwent a scheduled maintenance window affecting GoToMyPC, Pro, Central, and Hamachi (Remote Access). The work began at 5:03 AM UTC and concluded at 7:38 AM UTC, during which GoToMyPC family services experienced temporary disruption. The provider issued two status updates describing the maintenance progress and confirmed restoration once the window closed.

GoToMyPC, Pro, Central, and Hamachi (Remote Access) underwent a scheduled maintenance window beginning around 5:30 AM UTC. The status changed to maintenance at May 29, 2025 5:33 AM UTC, affecting four components: GoToMyPC, Pro, Central, and Hamachi.

The maintenance concluded with services restored by 8:03 AM UTC after roughly 2 hours and 30 minutes. The provider issued two status updates during the incident.

GoToConnect ran a scheduled maintenance window affecting GoToMyPC, Pro, Central, and Hamachi (Remote Access). The maintenance began at May 22, 2025 5:33 AM UTC and completed at May 22, 2025 8:03 AM UTC, lasting roughly 2 hours and 30 minutes. During the window, GoToMyPC and related components were listed as undergoing maintenance, which may have caused temporary access interruptions for remote access features. The maintenance affected 4 components: GoToMyPC, Pro, Central, and Hamachi (Remote Access).

GoToConnect issued two status updates during the incident: one to confirm that maintenance was in progress and another to report restoration of services. After the maintenance window, services returned to normal operation.

GoToConnect conducted a scheduled maintenance window affecting the Rescue and GoToAssist (Remote Support) / GoTo Assist Corporate component. The work ran from 6:00 AM UTC to 8:03 AM UTC, lasting about 2 hours, during which users may have experienced intermittent access to remote support features. The incident involved two status updates from GoToConnect detailing progress and restoration of the affected services.

In Brazil, GoTo Connect experienced a regional outage affecting voice services. Inbound VoIP calls across Deskphones, GoTo Connect Web, and GoTo Connect Mobile were the first to be impacted, with the issue reported around May 16, 2025 5:08 PM UTC. VoIP-related components were brought back online by May 16, 2025 5:18 PM UTC, while PSTN inbound calls remained degraded for a longer period as engineers worked on a fix.

PSTN inbound and outbound calls were degraded for an extended duration and were restored by May 17, 2025 3:18 PM UTC. This incident involved five components: GoTo Connect VoIP Deskphones, GoTo Connect Web, GoTo Connect Mobile, PSTN Inbound, and PSTN Outbound. The provider issued multiple status updates during the incident to communicate investigation progress and remediation steps.

GoToMyPC, Pro, Central, and Hamachi (Remote Access) underwent scheduled maintenance beginning at May 8, 2025 5:33 AM UTC and concluding at May 8, 2025 8:03 AM UTC UTC, lasting about 2 hours and 30 minutes. During this window, access to GoToMyPC-related components could be degraded or temporarily unavailable for remote access features.

The GoToConnect status page posted two updates during the incident: an initial note that maintenance was in progress and a follow-up confirming that services had returned to normal after the maintenance window.

GoTo Connect Integrations experienced a brief outage affecting missing call events reporting for Integrations customers. The issue impacted the GoTo API / GoTo Connect API and led to incomplete call data during the incident. The outage began at 12:53 PM UTC and lasted about 51 minutes, ending at 1:44 PM UTC. The provider issued 2 official updates during the incident, describing an active investigation and eventual restoration. No user reports were recorded during the event. The incident affected the GoTo API / GoTo Connect API.

Grasshopper, the Grasshopper component of GoToConnect, experienced a short-lived degradation affecting some users. The incident began at May 5, 2025 12:53 PM UTC and was resolved by May 5, 2025 1:38 PM UTC, lasting about 45 minutes. Grasshopper issued two status updates: first noting that engineers were investigating reports of issues, and later confirming the issue had been resolved and service was returning to normal.

GoToConnect conducted a scheduled maintenance window affecting the Grasshopper component from 8:00 AM UTC to 9:03 AM UTC. During the window, Grasshopper functionality may have been degraded while maintenance was in progress. The provider issued 2 status updates during the incident, noting the transition from up to maintenance and later back to up, with service restored at 9:03 AM UTC.

GoToConnect conducted a scheduled maintenance window starting at Apr 26, 2025 4:03 AM UTC and lasting about six hours through Apr 26, 2025 10:03 AM UTC. The maintenance affected 10 components across the GoToConnect product suite, including the GoTo Connect Admin Portal, Pro/Central, Hamachi, join.me, and the Rescue tools (Rescue, Rescue Lens, Rescue Live Control, Rescue Live Guide, Rescue Live Lens) as well as the Reporting service. Users may have experienced limited access or degraded performance during the window. Status updates on the GoToConnect status page indicated the work was in progress and later restoration, with all listed components returned to normal by Apr 26, 2025 10:03 AM UTC. The incident involved two official status updates during its course.