Is Nexcess Web Services down?
Current Nexcess Web Services status is UP

Identified - Our team has identified a sub set of cloudhosts that may be disrupted after performing upgrades to the nginx web server. Customers may see a "Welcome to Nginx" splash page in place of their sites.Engineers will be ensuring that service is restarted on our fleet for any remaining or affected cloudhosts. You may contact support if you see that splash page to have us restart those services as well.We appreciate your patience as our Engineering teams work to maintain the stability of our platform. If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 1-313-279-0722 (international). Apr 18, 2024 - 09:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr 04, 2024 - 10:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr 01, 2024 - 10:00 EDT

Investigating - Liquid Web and Nexcess Security and Compliance teams have received verified reports that the CNAME Targets issued to customer websites on Managed Wordpress, Managed WooCommerce, Managed Magento, and Flexible Cloudhosting plans have been flagged by Microsoft Defender. When accessing these website by using the CNAME Target in the Microsoft Edge web browser the visitor may be displayed an "unsafe browsing" warning message. We are working with Microsoft to remove the listing as quickly as possible and to locate the sources that lead to its publication. We will provide further updates as they become available. Customers who register their own domains for use with their production or staging websites on the managed platforms will not be affected by this issue. Visitors may also be able to access the CNAME Target by using a different web browser on their device. As a web hosting company, Liquid Web and Nexcess take security seriously and we do take action to suspend websites or accounts that violate our Acceptable Use Policy:https://www.nexcess.net/policies/acceptable-use-policy/If you are unable to reach your website due to a security warning in your browser, or if you have any questions or concerns, please contact our Support team through any of the following channels:- Live Chat via Customer Portal: https://my.nexcess.net/- Email: support@nexcess.net- Phone: 1-866-639-2377, 1-313-279-0722 (international).We appreciate your understanding and patience as we work to provide you with a better service.Thank you for your continued support. Feb 07, 2024 - 18:32 EST

Investigating - We are currently investigating an interruption in service for customer websites which use Cloudflare. This issue appears limited in scope to visitors from the UK accessing a website hosted on any Nexcess platform, where that website uses Cloudflare or Nexcess Performance Shield. Nexcess Systems Engineers are engaged and are working to restore service as quickly as possible. Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:- Live Chat via Customer Portal: https://my.nexcess.net/- Email: support@nexcess.net- Phone: 1-866-639-2377, 1-313-279-0722 (international).We appreciate your understanding and patience as we work to resolve the issue. Sep 08, 2023 - 12:05 EDT