NWEA Outage History

Educators and students using the NWEA testing platform reported slow loading and delays when loading questions during assessments. Users described long loading times, infinite loading, and some questions not loading after login. The issue appeared to be widespread, with reports from multiple states across the United States and from Monterrey, Mexico, suggesting a broad regional impact. The outage lasted about 37 minutes, from 2:06 PM UTC to 2:43 PM UTC. StatusGator detected the issue as an Early Warning Signal at Aug 27, 2025 2:06 PM UTC based on user reports. NWEA’s status page did not show official updates in the provided data, so communication during the incident was limited. The geographic footprint and rapid reporting indicate widespread disruption to testing sessions across the affected regions.

NWEA conducted a scheduled maintenance window for the MAP Growth Reports User Interface. The window ran from Aug 18, 2025 2:05 AM UTC to Aug 18, 2025 4:00 AM UTC, lasting about 1 hour and 55 minutes. During this period, the MAP Growth / MAP Growth Reports User Interface was placed in maintenance mode while updates were applied. The service returned to normal after the window, with status restored to the active state.

During a planned maintenance window for the HMH Rostering Service, the NWEA MAP Growth Admin User Interface (MARC) was placed under maintenance from Aug 17, 2025 5:00 PM UTC to Aug 17, 2025 6:05 PM UTC UTC. The MAP Growth / MAP Growth Admin User Interface component was listed as undergoing maintenance for about 1 hour and 5 minutes, with the provider posting two status updates during the incident. No user reports were recorded outside the maintenance window, and the service returned to normal after the window ended.

NWEA carried out a scheduled maintenance window affecting multiple components across MAP Reading Fluency, MAP Growth, NWEA State Assessments, Start Page, and Professional Learning Online. Access to affected tools could be temporarily limited during the window as the work proceeded and updates were posted on the status page.

Two status updates were issued as the work progressed. The maintenance began at Aug 9, 2025 12:05 AM UTC and concluded at Aug 9, 2025 5:05 PM UTC, lasting roughly 17 hours. No user reports were recorded during the window.

NWEA experienced a rostering service interruption starting at Jul 18, 2025 7:45 PM UTC that prevented administrators from roster scheduling in MAP Growth and related programs. The issue affected the MAP Growth Rostering workflow, including the MAP Growth Admin User Interface (MARC). As a workaround, customers could use legacy rostering, MARC files, or manual rostering to continue operations. The incident impacted 12 components across MAP Growth, MAP Reading Fluency, and other NWEA services, with updates published as the issue progressed.

The provider moved the affected services to a scheduled maintenance window starting at Jul 26, 2025 12:05 AM UTC as they worked to resolve the problem. The maintenance period spanned multiple components and culminated in restoration of all services by Jul 28, 2025 7:00 AM UTC. In total, 3 official status updates were issued during the incident, documenting progress toward resolution.

NWEA conducted an extended maintenance window that temporarily disabled Rostering services for NWEA solutions, impacting the MAP Growth Rostering functionality and the MAP Growth Admin User Interface (MARC). The maintenance began at 1:55 PM UTC and was completed at 9:00 PM UTC UTC, lasting about 7 hours and 5 minutes. The NWEA status page indicated the extended maintenance and that MARC would come back online after the window closed.

NWEA carried out an extended scheduled maintenance window starting at Jul 15, 2025 4:45 PM UTC and ending at Jul 16, 2025 1:30 AM UTC, lasting approximately 8 hours 45 minutes. The maintenance impacted 12 components across MAP Growth, MAP Reading Fluency, and NWEA State Assessments, including Start Page, MAP Growth Admin UI, MAP Reading Fluency Student Testing, MAP Growth Student Testing, MAP Growth Reports User Interface, Instructional Connections, Educator Dashboard, Coach, NWEA State Assessments Student Testing, Manage Online Testing, Reports, and Professional Learning Online.

During the window, the provider issued three status updates documenting progress. As of Jul 16, 2025 1:30 AM UTC the listed components returned to normal operation.

During a planned maintenance window, NWEA placed 9 MAP components into maintenance status, spanning MAP Growth and MAP Reading Fluency suites, starting at Jul 12, 2025 12:00 AM UTC and concluding at Jul 14, 2025 3:55 AM UTC. The affected components included MAP Growth / Instructional Connections, MAP Growth / MAP Growth Student Testing, MAP Growth Admin User Interface (MARC), MAP Growth / MAP Growth Reports User Interface, MAP Reading Fluency / MAP Reading Fluency Student Testing, MAP Reading Fluency / Educator Dashboard, MAP Reading Fluency / Coach, Start Page, and Professional Learning Online. Users accessing these tools during the window may have experienced reduced functionality or unavailability depending on the component in use. The provider issued two official status updates: one announcing that scheduled maintenance was in progress and another confirming that maintenance had completed, with services returned to normal by Jul 14, 2025 3:55 AM UTC.

NWEA began scheduled maintenance at 12:05 AM UTC that placed 12 components into maintenance for the duration of the window. The affected areas include MAP Growth / Instructional Connections, MAP Reading Fluency / Student Testing, Coach, MAP Growth Admin UI (MARC), MAP Growth / MAP Growth Reports UI, MAP Reading Fluency / Educator Dashboard, NWEA State Assessments / Student Testing, NWEA State Assessments / Manage Online Testing, NWEA State Assessments / Reports, Professional Learning Online, Start Page, and MAP Growth / MAP Growth Student Testing. Users could experience limited access or degraded functionality during the window. A user reported issues around 3:19 AM UTC.

Users attempting to access NWEA MAP reported blank pages and loading failures, disrupting MAP testing and classroom access. Reports from across the United States described start pages and maps not loading, with some users seeing a Cloudentity Gateway Error 500. The outage lasted about 16 minutes, from Jun 11, 2025 5:23 PM UTC to Jun 11, 2025 5:39 PM UTC. StatusGator detected the issue beginning at Jun 11, 2025 5:23 PM UTC, ahead of any provider acknowledgement. NWEA did not post any official status updates during the incident. The issue appears isolated to the NWEA MAP web experience rather than broader services.