Pearson Outage History

The Pearson Online Classroom experienced a degraded period starting at Feb 6, 2025 5:25 PM UTC, with the status updated from up to warn. A user in Coventry, UK reported a timeout error after submitting a 6-digit MFA code at Feb 6, 2025 8:44 PM UTC, indicating MFA-related login delays for some users. The degraded service lasted about 11 hours and 39 minutes, until the service returned to normal at Feb 7, 2025 5:04 AM UTC.

Pearson’s status page shows two official updates during the incident, reflecting the transition from up to warn and later from warn to up. The affected component was Pearson Online Classroom, and the incident represents a partial outage impacting the MFA/login flow for a subset of users.

The Pearson MyLab and Mastering assignments module experienced an outage that prevented students from loading or submitting assignments. Users reported slow access and errors across multiple locations as the issue began around 2:35 AM UTC and persisted until 4:23 AM UTC UTC, lasting about 1 hour and 48 minutes. A large volume of user reports emerged from various US locations including Oshkosh, WI; Chandler and Phoenix, AZ; and Harrisburg and Philadelphia, PA, indicating a broad regional impact rather than a single campus. StatusGator detected the issue at Feb 4, 2025 2:35 AM UTC based on early user reports.

Pearson experienced degraded performance in the Mastering component that disrupted access to the assignments feature for many students. An Early Warning Signal appeared when users encountered errors opening chapter assignments starting at Feb 3, 2025 1:26 AM UTC, with reports of slow loading and unresponsiveness across North America. The Pearson status page showed Mastering as degraded at Feb 3, 2025 4:09 AM UTC and then restored to normal at Feb 3, 2025 5:04 AM UTC, with the early warning ending at Feb 3, 2025 4:56 AM UTC. The incident lasted roughly 3 hours and 38 minutes from the initial signal to full recovery.

During the event, users reported widespread issues including error messages, slow loading, and inability to access or complete assignments, indicating a broad impact on the coursework workflow. Pearson published two official updates confirming the degraded state and later the restoration of Mastering, signaling a return to normal operations as the service switch back to a standard status. The disruption appeared to be centered on Mastering and did not indicate broader Pearson outages.

Pearson's education platform experienced a wide-scale degradation across multiple core tools, including MyLab, Pearson +, Pearson Interactive Labs, Revel, StatCrunch, Learning Catalytics, Mastering, MathXL For School, and Pearson Online Classroom. Students and educators reported loading failures, timeouts, and gateway errors (502/504), disrupting assignments and in-class activities across courses. The incident began with an Early Warning Signal around Jan 27, 2025 4:50 PM UTC and lasted about 12 hours, with full recovery achieved by Jan 28, 2025 5:04 AM UTC. The Early Warning Signal ended at Jan 27, 2025 11:46 PM UTC.

Pearson ran scheduled maintenance across its Q-Interactive and Q-Global platforms beginning 5:04 AM UTC, resulting in login problems and intermittent access for users worldwide. Reports from regions including North America and Europe described difficulties signing in, errors loading pages, and unavailability of Q-Interactive features.

An outage impacted Pearson English Portal (PEP) and several Test Hub modules, including Level Test, Benchmark Test, International Certificate (PTE General), and Readiness Test. Users reported sign-in failures and an inability to submit assignments across these components. The disruption began around 4:30 PM UTC according to user reports, while Pearson noted maintenance for the affected components starting at Jan 15, 2025 4:14 PM UTC.

An outage briefly disrupted Pearson's MyLab and Mastering services, with users reporting trouble accessing the platforms and issues like being unable to retrieve enrollment or open MyMathLab. The incident began at 5:43 PM UTC and was resolved by 6:08 PM UTC, lasting about 25 minutes. Reports came from users in North America describing login and access problems across locations such as Norwalk, CA; Cincinnati, OH; and Toronto.

Pearson Online Classroom briefly degraded starting at 4:24 AM UTC and was restored by 4:34 AM UTC. The Pearson status page shows the component moving from up to degraded (warn) and back to up, in a roughly 10-minute window. The incident was contained to Pearson Online Classroom with no wider impact reported.