Pearson Outage History

Pearson's education platform experienced a wide-scale degradation across multiple core tools, including MyLab, Pearson +, Pearson Interactive Labs, Revel, StatCrunch, Learning Catalytics, Mastering, MathXL For School, and Pearson Online Classroom. Students and educators reported loading failures, timeouts, and gateway errors (502/504), disrupting assignments and in-class activities across courses. The incident began with an Early Warning Signal around Jan 27, 2025 4:50 PM UTC and lasted about 12 hours, with full recovery achieved by Jan 28, 2025 5:04 AM UTC. The Early Warning Signal ended at Jan 27, 2025 11:46 PM UTC.

Pearson ran scheduled maintenance across its Q-Interactive and Q-Global platforms beginning 5:04 AM UTC, resulting in login problems and intermittent access for users worldwide. Reports from regions including North America and Europe described difficulties signing in, errors loading pages, and unavailability of Q-Interactive features.

An outage impacted Pearson English Portal (PEP) and several Test Hub modules, including Level Test, Benchmark Test, International Certificate (PTE General), and Readiness Test. Users reported sign-in failures and an inability to submit assignments across these components. The disruption began around 4:30 PM UTC according to user reports, while Pearson noted maintenance for the affected components starting at Jan 15, 2025 4:14 PM UTC.

An outage briefly disrupted Pearson's MyLab and Mastering services, with users reporting trouble accessing the platforms and issues like being unable to retrieve enrollment or open MyMathLab. The incident began at 5:43 PM UTC and was resolved by 6:08 PM UTC, lasting about 25 minutes. Reports came from users in North America describing login and access problems across locations such as Norwalk, CA; Cincinnati, OH; and Toronto.

Pearson Online Classroom briefly degraded starting at 4:24 AM UTC and was restored by 4:34 AM UTC. The Pearson status page shows the component moving from up to degraded (warn) and back to up, in a roughly 10-minute window. The incident was contained to Pearson Online Classroom with no wider impact reported.