Pearson Outage History

Pearson users across the United States reported login failures and socket errors when trying to sign in to Pearson platforms. Some users noted errors such as there was an issue logging in, we\'re working on this, with reports coming from multiple states including Iowa, Washington, New Mexico, Texas, Georgia, New York, and Florida, indicating a broad but not global impact on authentication and access to Pearson tools.

StatusGator logged an Early Warning Signal at 3:04 AM UTC for the outage, which appears to have ended by 3:36 AM UTC — a span of roughly 32 minutes. User activity spiked around 3:15 AM UTC as issues spread, then subsided as services stabilized. Pearson did not publish corresponding status updates in the provided data; the incident conclusion is reflected in the end timestamp. The outage affected the authentication pathway and related socket communications, impacting login flows for students and educators.

Pearson's Learning tools, including Third-Party Learning Management Systems / MyLab & Mastering - Third-Party, MathXL For School, Revel, and Mastering, entered a scheduled maintenance window starting at 4:04 AM UTC. The maintenance kept these services inaccessible or limited through 4:04 AM UTC, spanning roughly 24 hours. During this window, users attempting to access courses, assignments, and assessments may have experienced interruptions or degraded performance.

Pearson's status updates indicated the services returned to normal at 4:04 AM UTC as the maintenance concluded. A small number of user reports—primarily from Charlotte, North Carolina—arrived around 1:24 AM UTC, suggesting access issues while the window was active. Once maintenance completed, users were expected to regain full access and functionality across the affected tools.

Pearson's Q-Global component entered a scheduled maintenance window at 4:04 AM UTC and returned to normal operation at 4:04 AM UTC. The work appears localized to Q-Global with no indication of a broader outage across Pearson services. User reports were limited during the window, with activity around 1:45 AM UTC suggesting only minor impact for some users.

Pearson's Q-Global service underwent a planned maintenance window beginning at Feb 24, 2026 5:04 AM UTC and lasting about 24 hours, ending at Feb 25, 2026 5:04 AM UTC. User reports began earlier, with the first note at 4:15 AM UTC as some users reported login issues with Statcrunch. Throughout the day, multiple users reported being unable to log in or access features tied to Statcrunch.

The Pearson status page shows Q-Global transitioned from up to maintenance at Feb 24, 2026 5:04 AM UTC and then back to up at Feb 25, 2026 5:04 AM UTC. Pearson posted 2 official updates documenting the maintenance window and resolution. With the maintenance concluded, services appeared to return to normal.

Pearson placed StatCrunch and Revel into maintenance starting at Feb 21, 2026 5:04 AM UTC, with both components returning to normal operation at Feb 22, 2026 5:04 AM UTC. The 24-hour maintenance window may have caused limited access or degraded functionality for these tools during the period. The incident timeline included two status updates on Pearson's status page.

Pearson's Q-Global service entered a maintenance window from Jan 24, 2026 5:04 AM UTC to Jan 25, 2026 5:04 AM UTC, lasting about 24 hours. During this period, users reported the ability to purchase textbooks was impacted, with observations from Evansville, Indiana and Tucker, Georgia indicating US-based learners encountered issues. Pearson posted two status updates documenting the maintenance and its completion, and service was restored once the window closed.

Pearson experienced a partial outage affecting four components of its education platform: MyLab, Mastering, Revel, and Pearson+. The incident began at 4:44 PM UTC with Pearson+ and Revel degraded, and by 5:09 PM UTC MyLab and Mastering joined the degraded state. The service was restored by 5:04 AM UTC, for a total duration of about 12 hours and 20 minutes. Users reported issues accessing courses, downloading materials, and completing assignments, consistent with connectivity problems. The Pearson status page provided ongoing updates as the incident progressed and indicated the affected components were returning to normal.

Pearson experienced a brief degraded performance window, with the status page transitioning from up to warn at Jan 7, 2026 4:29 PM UTC and returning to up at Jan 7, 2026 4:34 PM UTC. The incident lasted for about five minutes before normal operation resumed.

Pearson experienced an extended maintenance period that affected several learning platforms. From 5:04 AM UTC, Pearson components including Pearson Interactive Labs, Revel, StatCrunch, Third-Party Learning Management Systems / MyLab & Mastering - Third-Party, Learning Catalytics, Mastering, MathXL For School, Pearson +, and MyLab were listed as under maintenance, impacting access for users worldwide. Student and educator reports described login failures and page errors, with some users unable to sign in or load course materials. The maintenance spanned multiple products, suggesting a broad impact on the Pearson ecosystem.

Pearson's Q-Interactive platform entered a scheduled maintenance window beginning at Dec 18, 2025 5:04 AM UTC and ending at Dec 19, 2025 5:04 AM UTC. During this period, loading assessments could be disrupted for users. A user reported that assessments were not loading around 6:49 PM UTC.