Redis Outage History

Redis Cloud announced periodic maintenance for the Admin Console, which could temporarily limit access to cloud.redis.io. During the maintenance window, the REST API and Admin Console were affected, while database connectivity remained unaffected.

Redis Cloud's admin console and REST API were briefly unavailable during a scheduled maintenance window. The Admin Console on cloud.redis.io entered maintenance mode at Nov 9, 2025 9:40 AM UTC, and the maintenance window lasted until Nov 9, 2025 12:10 PM UTC when services returned to normal. According to Redis, database connectivity was not affected during the maintenance, but access to the admin console and REST API may have been limited during this period. The maintenance affected two components: REST API and Admin Console.

The Redis status page posted two official updates during the incident, one announcing the start of maintenance and another confirming restoration of services. The incident duration was approximately 2 hours and 30 minutes.

Redis Cloud carried out periodic maintenance for the admin console, beginning at 8:50 AM UTC and concluding at 9:10 AM UTC, a total duration of about 20 minutes. During this window, the REST API and Admin Console were placed in maintenance mode, and access to cloud.redis.io could be affected, while database connectivity remained unaffected.

The incident was communicated via two official status updates, noting the maintenance window and the subsequent return to normal operation. The REST API and Admin Console returned to normal by 9:10 AM UTC.

Redis Cloud admin console and REST API underwent a brief maintenance window that impacted access to cloud.redis.io for about 10 minutes. The two components: Admin Console and REST API, were placed into maintenance from 8:50 AM UTC to 9:00 AM UTC, with database connectivity unaffected. The Redis status page issued two updates during the incident to confirm the maintenance and its completion, and all services returned to normal by 9:00 AM UTC.

Redis Cloud was disrupted by a third-party DNS provider issue, causing failures when creating new resources such as subscriptions and databases and during scaling operations. The DNS Resolvers component was listed as degraded during the incident, affecting provisioning and scaling workflows for Redis Cloud users.

The outage began on Sep 16, 2025 4:55 PM UTC and was resolved by Sep 18, 2025 9:30 PM UTC. The Redis status page documented the investigation and collaboration with the DNS partner, with two official updates outlining the ongoing work and eventual restoration of service. The disruption indicates a broad impact on resource provisioning and scaling across Redis Cloud during the period.

Redis Cloud conducted a brief maintenance window that could briefly affect access to the Admin Console (cloud.redis.io) and the REST API. The status message described ongoing periodic maintenance for the Redis Cloud admin console, and noted that database connectivity was not affected. The maintenance began at 9:00 AM UTC and concluded at 9:05 AM UTC, lasting about 5 minutes, with the Admin Console and REST API listed as the impacted components.

The Redis status page issued 2 updates during the incident, documenting the maintenance and its resolution as the Admin Console and REST API returned to normal.

Redis Cloud conducted periodic maintenance for the admin console (cloud.redis.io), which could temporarily limit access to the console. Database connectivity remained unaffected during this window. The maintenance began at Aug 10, 2025 9:05 AM UTC and concluded at Aug 10, 2025 9:35 AM UTC, during which the Admin Console and REST API were listed as under maintenance.

Two official status updates were issued during the incident: one to announce the maintenance and a follow-up to confirm restoration of normal service. The window lasted roughly 30 minutes.

Redis Cloud admin console maintenance briefly impacted access to the console (cloud.redis.io) while database connectivity remained unaffected. The maintenance window began at 8:45 AM UTC and was resolved by 8:50 AM UTC, lasting about 5 minutes. This incident affected two components, REST API and Admin Console, which moved to maintenance and then returned to normal. The Redis status page issued 2 updates during the event as it progressed toward restoration.

Redis Cloud carried out periodic maintenance for the admin console (cloud.redis.io). The maintenance briefly impacted access to the Admin Console and REST API, while database connectivity remained unaffected.

The Redis status updates show an investigation starting at Jun 15, 2025 9:53 AM UTC, with the status moving to maintenance at Jun 15, 2025 9:55 AM UTC. The maintenance window lasted about 15 minutes and full restoration was achieved by Jun 15, 2025 10:10 AM UTC. Affected components were Admin Console and REST API.

Redis Cloud experienced a service disruption starting at Jun 12, 2025 7:41 PM UTC due to a Google Cloud Platform global outage. The disruption affected multiple Redis Cloud surfaces, including Admin Console, Heroku Integration, and REST API, causing degraded functionality across these components while database connectivity and overall availability remained unaffected. The outage lasted about 3 hours and 54 minutes and was resolved by Jun 12, 2025 11:35 PM UTC.