Redis Outage History

Users attempting to access the Redis Cloud Admin Console (cloud.redis.io) encountered a brief connectivity issue that prevented login and interface access, though database connectivity remained unaffected. The incident began at 9:10 AM UTC and was resolved by 9:15 AM UTC, lasting just under five minutes. The Admin Console returned to normal shortly after, with no impact on user data.

Redis underwent a brief urgent maintenance window affecting all resources whose endpoints match the c244 pattern. The maintenance began at 3:55 PM UTC and completed by 4:15 PM UTC, lasting about 20 minutes, after which the status returned to normal. The Redis status page issued two updates during the incident, noting the maintenance and then confirming restoration at 4:15 PM UTC. The window affected Redis resources with the c244 endpoint pattern during that period.

Redis entered a brief urgent maintenance window affecting resources matching the c239.us-east-1-2 endpoint pattern. This maintenance caused a temporary service disruption for those resources. The status page shows the transition from a normal state to maintenance at 11:15 PM UTC and the service returning to normal at 12:05 AM UTC, for a total duration of about 50 minutes.

The incident involved two official status updates: the initial urgent maintenance notice and the subsequent confirmation that services had returned to normal. The maintenance affected Redis endpoints within the specified pattern, with overall impact limited to those resources during the 50-minute window.

Redis experienced network issues beginning 3:20 PM UTC, resulting in degraded performance for resources with the azure endpoint pattern. The outage lasted 5 hours and 25 minutes and was resolved by 8:45 PM UTC. The Redis status page showed two updates during the incident, detailing the initial Network Issues warning and the subsequent restoration, with impact appearing broad across affected endpoints.

Redis reported a Database Metrics Status Issue starting at Dec 10, 2025 11:00 AM UTC, impacting metric collection on the Database Metrics tab and related API requests. During the incident, dashboards and metric endpoints could display incomplete or delayed data. The Admin Console also reflected degraded metric reporting. The Redis team posted two status updates during the incident and the issue was resolved by Dec 10, 2025 6:36 PM UTC, lasting about 7 hours and 36 minutes.

Redis Cloud underwent a scheduled maintenance window affecting the Admin Console (cloud.redis.io) and the REST API. Access to the Redis Cloud admin console may have been impacted during the window, though database connectivity remained unaffected. The maintenance began at Dec 7, 2025 9:40 AM UTC and the services were restored at Dec 7, 2025 11:55 AM UTC, for a total duration of about 2 hours and 15 minutes.

Two official status updates were posted: the initial transition to maintenance at Dec 7, 2025 9:40 AM UTC and the restoration to normal at Dec 7, 2025 11:55 AM UTC, indicating the Admin Console and REST API were the affected components.

During a brief maintenance window, Redis Cloud's REST API and Admin Console were placed into maintenance, which may have affected access to the cloud.redis.io admin interface. This incident involved 2 components (REST API and Admin Console) and did not affect database connectivity. Importantly, users could continue to access data via other connections.

The maintenance window lasted from 8:10 AM UTC to 8:20 AM UTC, and the Redis status page provided 2 updates during the incident before services returned to full operation.

An outage affected Redis Cloud admin console (cloud.redis.io), Redis Cloud API, and redis.io beginning at 12:30 PM UTC. Users could experience intermittent access to these components, while Redis database connectivity and performance remained unaffected. The issue appeared to originate from an upstream service provider and caused partial disruption of management and API access across the Redis Cloud platform.

The incident lasted 4 hours and 30 minutes and included two official status updates. By 5:00 PM UTC, the Admin Console and Redis Cloud API were restored to normal operation and Redis Cloud services returned to full availability. The provider indicated the upstream issue was being mitigated and access was being restored.

Redis Cloud performed periodic maintenance for the admin console (cloud.redis.io), which may have temporarily affected access to the admin interface. During the window, the REST API and Admin Console were in maintenance mode, but database connectivity remained unaffected. The maintenance ran from 10:00 AM UTC to 10:15 AM UTC.

The incident was communicated via Redis status updates, with two updates issued to inform users of the maintenance and its completion. Overall, the impact was limited to the admin console access during the maintenance window, with no disruption to database connectivity.

Redis Cloud conducted periodic maintenance affecting the Admin Console (cloud.redis.io) and the REST API. During the maintenance window, access to the Admin Console may have been impaired, while database connectivity remained unaffected. The maintenance began at 8:20 AM UTC and concluded at 2:10 PM UTC, spanning roughly 5 hours and 50 minutes. The Redis status page issued 2 updates during the incident: the first at 8:20 AM UTC announcing maintenance, and the second at 2:10 PM UTC confirming restoration to normal. After completion, both Admin Console and REST API returned to their normal state.