RingCentral Outage History

A partial outage affected RingCentral's Contact Center in the Americas, with some customers experiencing contacts not routing to available agents. The outage began at Aug 25, 2025 7:56 PM UTC and was resolved by Aug 25, 2025 9:01 PM UTC, lasting about 1 hour and 5 minutes.

RingCentral posted two status updates during the incident: the initial update noting the issue and ongoing investigation, followed by a final update confirming resolution.

A GoLive functionality issue caused a portion of RingCentral customers to experience problems with Events in the Americas. The incident began at Aug 21, 2025 8:51 PM UTC and was resolved by Aug 21, 2025 9:01 PM UTC, lasting about 10 minutes. The issue affected the Americas RingCentral Events component.

RingCentral Operations teams investigated and posted two status updates during the incident, and service returned to normal after the final update.

An incident affected RingCentral's RingCX customers in the Americas, with login failures and platform latency reported. Users experienced sign-in difficulties and slower responses across RingCX services during the outage. The issue was categorized as a partial outage with degraded performance, and RingCentral provided updates as they investigated.

RingCentral experienced a partial outage affecting inbound calling and Contact Center services for a portion of customers in Canada. Users reported intermittent inbound call connectivity and call refusals, impacting the Americas / Contact Center and Americas / Calling - Inbound components. The disruption was regional rather than global.

Timeline and recovery: The incident began at 1:46 PM UTC with a warning, and seven official updates were issued through 8:56 PM UTC when inbound calling and Contact Center components were restored. RingCentral reported the root cause as an underlying carrier issue, with the carrier implementing fixes and RingCentral monitoring for stability as updates continued.

A partial outage affected RingCentral's inbound toll-free calling for a subset of customers in the Americas. Users trying to receive inbound calls via toll-free numbers could have experienced call failures. The outage involved the Americas / Calling - Inbound component and began at Aug 11, 2025 5:36 PM UTC and was resolved by Aug 11, 2025 9:06 PM UTC, lasting about 3 hours and 30 minutes. The incident occurred within a defined regional scope and did not appear to impact other RingCentral services.

RingCentral Operations teams were investigating and prepared to provide the next update as more information became available. The provider issued 2 status updates during the incident, and services returned to normal status once the issue was resolved, with the component returning to up at Aug 11, 2025 9:06 PM UTC.

RingCentral experienced login issues affecting four components in the Americas: RingCX, Contact Center, Messaging, and Service Portal. Users reported being unable to log in or experiencing degraded access, with services intermittently unavailable. The incident began at 10:56 PM UTC and prompted ongoing status updates from RingCentral.

Over the next hours, RingCentral issued multiple updates and carried out corrective actions. By 3:31 PM UTC, Messaging and Service Portal had been restored, with RingCX and the Contact Center following later in the day. All affected components were back to normal by 11:51 PM UTC. The disruption was concentrated in the Americas, with a small number of user reports reflecting login symptoms.

Some RingCentral RingCX customers experienced intermittent login issues when using the Single Pane of Glass (SPOG) client, affecting access to RingCX services. The problem spanned Americas, EMEA, and APAC RingCX components and disrupted login to the SPOG interface. The outage began at 5:56 PM UTC and was resolved by 7:46 PM UTC, lasting about 1 hour and 50 minutes. As a workaround, users were advised to sign in via the web application at ringcx.ringcentral.com.

RingCentral reported a partial outage affecting outbound calls for a portion of its Contact Center customers in the Americas. Users attempting outbound calls could experience failures during the incident. The issue began at Aug 5, 2025 8:46 PM UTC and was resolved by Aug 5, 2025 10:21 PM UTC, lasting about 1 hour 35 minutes.

RingCentral’s Contact Center teams investigated and issued status updates via the official page. The Americas / Contact Center component was affected and later returned to normal after two status updates were posted. The incident was regional to the Americas and did not indicate a global impact. The next update was planned in about four hours or with a significant change.

The incident affected RingCentral RingSense listings for past calls and toll-free audio for Contact Center users, with reports of dead air on ASR calls. The issue spanned multiple regions, including RingSense in the Americas and Contact Center components in the Americas, EMEA, and APAC, indicating a broad but partial outage.

The outage began at Aug 4, 2025 12:16 PM UTC and was resolved by Aug 4, 2025 3:26 PM UTC. The provider issued 5 status updates over the course of the incident, and by the time of resolution, the Americas / Contact Center component had returned to an operational state.

A portion of RingCentral RingCX customers experienced issues with call transfers across EMEA, APAC, and the Americas, causing interruptions for affected users. The problem was noted as a degraded call transfer service across three regional RingCX components, and RingCentral Operations teams began investigating with updates on the status page. The incident began at Aug 1, 2025 7:16 PM UTC and was resolved by Aug 1, 2025 8:06 PM UTC, lasting about 50 minutes, with two official status updates issued during the period. Reporting from users was limited, indicating the impact was confined to a subset of customers rather than global.