RingCentral Outage History

RingCentral reported a partial outage affecting outbound calls for a portion of its Contact Center customers in the Americas. Users attempting outbound calls could experience failures during the incident. The issue began at Aug 5, 2025 8:46 PM UTC and was resolved by Aug 5, 2025 10:21 PM UTC, lasting about 1 hour 35 minutes.

RingCentral’s Contact Center teams investigated and issued status updates via the official page. The Americas / Contact Center component was affected and later returned to normal after two status updates were posted. The incident was regional to the Americas and did not indicate a global impact. The next update was planned in about four hours or with a significant change.

The incident affected RingCentral RingSense listings for past calls and toll-free audio for Contact Center users, with reports of dead air on ASR calls. The issue spanned multiple regions, including RingSense in the Americas and Contact Center components in the Americas, EMEA, and APAC, indicating a broad but partial outage.

The outage began at Aug 4, 2025 12:16 PM UTC and was resolved by Aug 4, 2025 3:26 PM UTC. The provider issued 5 status updates over the course of the incident, and by the time of resolution, the Americas / Contact Center component had returned to an operational state.

A portion of RingCentral RingCX customers experienced issues with call transfers across EMEA, APAC, and the Americas, causing interruptions for affected users. The problem was noted as a degraded call transfer service across three regional RingCX components, and RingCentral Operations teams began investigating with updates on the status page. The incident began at Aug 1, 2025 7:16 PM UTC and was resolved by Aug 1, 2025 8:06 PM UTC, lasting about 50 minutes, with two official status updates issued during the period. Reporting from users was limited, indicating the impact was confined to a subset of customers rather than global.

RingCentral experienced a brief partial outage impacting inbound and outbound calling and voice greetings for a portion of customers in the Americas. The issue began at 8:36 AM UTC and was resolved by 9:11 AM UTC, lasting about 35 minutes. RingCentral issued two status updates during the incident as Operations teams investigated and worked toward resolution, noting that the issue affected the Americas Calling components (Inbound and Outbound).

RingCentral experienced a partial calling disruption affecting a portion of customers in the United Kingdom. Inbound and outbound calls over mobile networks were impacted due to an underlying carrier issue. RingCentral Operations teams were monitoring the carrier's progress toward resolution. The incident began on Jul 24, 2025 1:31 PM UTC and remained degraded as updates were posted. A total of two official updates were issued during the incident.

The issue was resolved by Jul 25, 2025 9:16 AM UTC with inbound and outbound calling returning to normal in the UK. The outage lasted approximately 19 hours and 45 minutes and affected two components: EMEA / Calling - Inbound and EMEA / Calling - Outbound.

A portion of RingCentral customers in Edmundston and Miramichi, New Brunswick, Canada experienced fast busy signals or dropped calls due to an underlying carrier issue. The outage affected Americas / Calling - Outbound and Inbound. The incident began at 12:06 PM UTC and was resolved by 3:26 PM UTC, lasting about 3 hours and 20 minutes. RingCentral stated that Operations teams are working with the underlying carrier to resolve the problem and advised affected customers to contact customer care.

The incident was communicated via two status updates on RingCentral's status page, with the issue first appearing at 12:06 UTC and the service restored at 15:26 UTC. The impact was localized to the Edmundston and Miramichi area of New Brunswick, Canada, affecting outbound and inbound calling.

RingCentral experienced a partial outage affecting inbound and outbound calling for a portion of customers in the Americas, with reports of dropped calls during the incident. The issue was limited to the Americas / Calling components (Inbound and Outbound) and did not reflect a global service disruption. The outage began at Jul 18, 2025 12:56 PM UTC and was resolved by Jul 18, 2025 1:21 PM UTC, lasting about 25 minutes. RingCentral issued 2 status updates during the incident as mitigation steps were implemented, and services returned to normal once the issue was addressed.

A partial outage affected RingCentral's Americas Contact Center, with some customers reporting that inbound calls were not routing to available agents. The problem appeared limited to a portion of users in the Americas region and caused delays in connecting callers to agents. The outage began at Jul 14, 2025 3:31 PM UTC and was resolved by Jul 14, 2025 6:06 PM UTC.

RingCentral issued two official status updates during the incident, first signaling degraded routing and ongoing investigation, and later confirming the issue had been resolved. The incident lasted roughly 2 hours and 35 minutes, from start to finish, and primarily affected the Americas / Contact Center component.

RingCentral experienced a partial outage affecting inbound calling and fax for a portion of customers across APAC and the Americas. The incident impacted four components: APAC / Calling - Inbound, APAC / Fax - Inbound, Americas / Fax - Inbound, and Americas / Calling - Inbound. The issue began at Jul 10, 2025 11:26 AM UTC and was resolved by Jul 11, 2025 4:21 PM UTC, lasting roughly 28 hours and 55 minutes. RingCentral reported investigations were underway and that updates would be provided as the incident status changed, with the status page posting two updates during the event. User reports were observed, including instances from Montreal, corroborating inbound calling and fax issues during the window.

RingCentral reported a partial outage impacting the Americas / Contact Center where users could not transfer contacts. The incident began at 9:41 PM UTC and was resolved by 11:46 PM UTC, lasting about 2 hours and 5 minutes.

The outage affected the Americas region's Contact Center functionality, disrupting workflows for customers relying on contact transfer. RingCentral posted two status updates during the incident to communicate the issue and its resolution.